Tagged

Senior

Roles labeled as Senior or requiring 5 to 10 years of CX experience.

70 entries

Application Support Specialist OpenClosed See the Director, Customer Support listing for more on why this position also hit BINGO.

BINGO Not yet rated Scout Motors BINGO Support Senior Full-time Onsite Michigan $50k-$100k Scout MotorsBINGOSupportSeniorFull-timeOnsiteMichigan$50k-$100kClosedSee listing 14 Feb 24

Patient Service Representative OpenClosed I give them points for pay transparency, but deduct equal points for $18-$20/hr. That's shitty pay for someone with 5 years experience in "providing high-touch patient experience."

BINGO Not yet rated Midi Health BINGO Support Senior Full-time United States Closed $0k-$50k Midi HealthBINGOSupportSeniorFull-timeUnited StatesClosed$0k-$50kRemoteSee listing 06 Feb 24

Senior Associate, Onboarding Operations OpenClosed

Tread Carefully Not yet rated Airwallex Tread Carefully Success Senior Full-time United States "Competitive" comp not given Closed AirwallexTread CarefullySuccessSeniorFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 06 Feb 24

Senior Support Specialist, Payroll OpenClosed 10 YEARS OF EXPERIENCE for at most $67k at a SaaS company? Am I reading that right? WHAT THE HELL.

BINGO Not yet rated Restaurant365 BINGO Support Senior Full-time United States $50k-$100k Closed Restaurant365BINGOSupportSeniorFull-timeUnited States$50k-$100kClosedRemoteSee listing 05 Feb 24

Policy Design Manager, Child Safety and Emotional and Psychological Harm OpenClosed Yes, it's AI. I'm as surprised as you.

Green Means Go Not yet rated Green Means Go Senior Full-time Hybrid California New York United States $200k-$250k Green Means GoSeniorFull-timeHybridCaliforniaNew YorkUnited States$200k-$250kClosedTrust & SafetyAnthropicSee listing 04 Feb 24

Product Support Manager, Payments OpenClosed Roblox apparently employs over 2000 people. I have combed through every single Careers-related page, even watched every video, and I honestly can't tell you if a single Black person works there.

Tread Carefully Not yet rated Roblox Tread Carefully Support Senior Full-time Onsite California United States RobloxTread CarefullySupportSeniorFull-timeOnsiteCaliforniaUnited States$150k-$200kClosedSee listing 03 Feb 24

Senior Risk Analyst, Trust and Safety OpenClosed Looooooool at this remote-baiting. Just say hybrid, my dudes.

Eh, It's Probably Fine Not yet rated Thumbtack Eh, It's Probably Fine Senior Full-time Hybrid United States Canada Philippines ThumbtackEh, It's Probably FineSeniorFull-timeHybridUnited StatesCanadaPhilippines$150k-$200kClosedTrust & SafetySee listing 02 Feb 24

Senior Client Success Manager OpenClosed That's a suspiciously wide salary range. Also, the "ensure 100% client retention with high client satisfaction (9/10+ NPS scores)" made me do a double-take.

Tread Carefully Not yet rated Hinge Health Tread Carefully Success Senior Full-time United States $100k-$150k Closed Hinge HealthTread CarefullySuccessSeniorFull-timeUnited States$100k-$150kClosedRemoteSee listing 29 Jan 24

Technical Support Engineer OpenClosed I think maybe I drank a really bad batch of coffee because nothing makes sense anymore.

BINGO Not yet rated Torq BINGO Technical & Engineering Senior Full-time Costa Rica No comp given Closed TorqBINGOTechnical & EngineeringSeniorFull-timeCosta RicaNo comp givenClosedRemoteSee listing 29 Jan 24

Senior Customer Success Manager OpenClosed Candidates should have a strong attention to detail, but the company can't consistently capitalize its own name. Okay!

BINGO Not yet rated run:ai BINGO Success Senior Full-time United States No comp given Closed run:aiBINGOSuccessSeniorFull-timeUnited StatesNo comp givenClosedRemoteSee listing 21 Jan 24

Principal, Customer Strategy OpenClosed Obviously, there are some typos in the job description and it's very business-speaky, but I don't think either is particularly worrisome, especially since there are some green flags in this listing too (like being clear about the application and interviewing process).

Eh, It's Probably Fine Not yet rated League Eh, It's Probably Fine Other Senior Full-time United States $150k-$200k Closed LeagueEh, It's Probably FineOtherSeniorFull-timeUnited States$150k-$200kClosedRemoteSee listing 21 Jan 24

Principal Customer Service Advisor - OPIS OpenClosed This job description is something else. There I am, minding my own business, thinking this is a normal junior customer service role, and then I read with own two eyes: "A minimum of 7 years in an OPIS CS position[...]or 5-10 years experience in a contact center/customer service environment."

BINGO Not yet rated Dow Jones BINGO Support Senior Full-time United States $100k-$150k Closed Dow JonesBINGOSupportSeniorFull-timeUnited States$100k-$150kClosedRemoteSee listing 21 Jan 24

Principal Customer Success Manager OpenClosed There's an identical role open for San Francisco on Checkr's Jobs page.

Eh, It's Probably Fine Not yet rated Checkr Eh, It's Probably Fine Success Senior Full-time Hybrid Colorado United States CheckrEh, It's Probably FineSuccessSeniorFull-timeHybridColoradoUnited States$150k-$200kClosedSee listing 19 Jan 24

Migration Expert (Contractor) OpenClosed Compensation is per project depending on complexity, so no comp is not a red flag.

Eh, It's Probably Fine Not yet rated ConvertKit Eh, It's Probably Fine Technical & Engineering Senior Part-time Contract United States Europe ConvertKitEh, It's Probably FineTechnical & EngineeringSeniorPart-timeContractUnited StatesEuropeNo comp givenClosedRemoteSee listing 16 Jan 24

Senior Manager, BPO Strategy & Operations OpenClosed Neither the title nor the compensation is aligned with the duties of this role, especially considering it’s on-site in NYC.

Tread Carefully Not yet rated MoneyLion Tread Carefully Other Senior Full-time Onsite New York $100k-$150k MoneyLionTread CarefullyOtherSeniorFull-timeOnsiteNew York$100k-$150kClosedSee listing 16 Jan 24

Customer Escalations Engineer - Switching OpenClosed Given the very different work locations, the lack of a comp range isn’t a red flag to me.

Eh, It's Probably Fine Not yet rated Cisco Meraki Eh, It's Probably Fine Support Senior Full-time United Kingdom Poland No comp given Cisco MerakiEh, It's Probably FineSupportSeniorFull-timeUnited KingdomPolandNo comp givenClosedRemoteSee listing 16 Jan 24

Implementation Specialist OpenClosed Neither the title nor the compensation is aligned with the duties of this role.

BINGO Not yet rated Vero BINGO Knowledge & Education Senior Full-time United States $50k-$100k Closed VeroBINGOKnowledge & EducationSeniorFull-timeUnited States$50k-$100kClosedRemoteSee listing 16 Jan 24

Senior CX Strategy and Operations Manager OpenClosed Job application is through Workday. My condolences.

Eh, It's Probably Fine Not yet rated GoodRx Eh, It's Probably Fine Experience Senior Full-time Onsite California Washington GoodRxEh, It's Probably FineExperienceSeniorFull-timeOnsiteCaliforniaWashingtonNew YorkUnited States$100k-$150kClosedSee listing 16 Jan 24

Technical Support Engineer OpenClosed This role requires at least 5 years experience, is highly technical, and is described as “designed to deliver a higher level of partnership with the customer and is not a traditional ticket-by-ticket technical support role.” So why is the pay so low?

Tread Carefully Not yet rated Qualia Tread Carefully Technical & Engineering Senior Full-time Colorado United States $50k-$100k QualiaTread CarefullyTechnical & EngineeringSeniorFull-timeColoradoUnited States$50k-$100kClosedRemoteSee listing 16 Jan 24

Senior Customer Success Manager OpenClosed Yes, it’s a FinTech company. I know, I’m as surprised as you.

Green Means Go Not yet rated Nova Credit Green Means Go Success Senior Full-time US Eastern time zones United States Travel Required Nova CreditGreen Means GoSuccessSeniorFull-timeUS Eastern time zonesUnited StatesTravel Required$100k-$150kClosedRemoteSee listing 16 Jan 24