Tagged

Remote

285 entries

Internal Support Strategy & Operations, Senior Manager OpenClosed Support seems to report to Sales, which makes me twitch.

Eh, It's Probably Fine Not yet rated Okta Eh, It's Probably Fine Support Lead / Manager Full-time United States $150k-$200k Closed OktaEh, It's Probably FineSupportLead / ManagerFull-timeUnited States$150k-$200kClosedRemoteSee listing 19 Jan 24

Manager, Product Support OpenClosed I'm curious as to why this isn't a Director or Head of-level role when the description says that "Petvisor is the holding company for several subsidiaries [...] This is an exciting employment opportunity with responsibilities spanning the portfolio of companies."

Tread Carefully Not yet rated PetDesk Tread Carefully Support Lead / Manager Full-time United States $50k-$100k Closed PetDeskTread CarefullySupportLead / ManagerFull-timeUnited States$50k-$100kClosedRemoteSee listing 19 Jan 24

Customer Experience Manager OpenClosed Title/seniority are misaligned with the responsibilities of the role. Lots of flags in the "Who you are" section which makes me think this role would not be well supported.

BINGO Not yet rated Pindrop BINGO Experience Lead / Manager Full-time United States "Competitive" comp not given Closed PindropBINGOExperienceLead / ManagerFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 19 Jan 24

Customer Support Representative OpenClosed

Seriously, Maybe Don't Not yet rated 1v1Me Seriously, Maybe Don't Support Entry-level Full-time United States Closed $0k-$50k 1v1MeSeriously, Maybe Don'tSupportEntry-levelFull-timeUnited StatesClosed$0k-$50kRemoteSee listing 19 Jan 24

Customer Success Manager OpenClosed I waffled on where this one should go (BINGO or Seriously, Maybe Don't). There's no Careers page, just a perfunctory EO statement at the bottom of their Jobs page along with a frankly alarming Values statement.

BINGO Not yet rated PerformYard BINGO Success Early Career Full-time Virginia United States No comp given PerformYardBINGOSuccessEarly CareerFull-timeVirginiaUnited StatesNo comp givenClosedGhost Job?RemoteSee listing 19 Jan 24

Customer Support Lead OpenClosed This job was this close to making it into Green Means Go, but there’s a misalignment between the duties of the position and the job title, so alas, into this category it goes.

Eh, It's Probably Fine Not yet rated Nova Credit Eh, It's Probably Fine Support Lead / Manager Full-time United States $100k-$150k Closed Nova CreditEh, It's Probably FineSupportLead / ManagerFull-timeUnited States$100k-$150kClosedRemoteSee listing 17 Jan 24

Senior Manager, Product Support OpenClosed

Eh, It's Probably Fine Not yet rated Shippo Eh, It's Probably Fine Support Lead / Manager Full-time United States $150k-$200k Closed ShippoEh, It's Probably FineSupportLead / ManagerFull-timeUnited States$150k-$200kClosedRemoteSee listing 16 Jan 24

Director of Product Support OpenClosed As Director of Product Support, you’ll lead a team of knowledgeable and dedicated associates and managers in their work to support and grow our creators’ businesses while maintaining performance KPIs.

Eh, It's Probably Fine Not yet rated Teachable Eh, It's Probably Fine Support Head of / Director Full-time New York United States $150k-$200k TeachableEh, It's Probably FineSupportHead of / DirectorFull-timeNew YorkUnited States$150k-$200kClosedRemoteSee listing 16 Jan 24

Head of Product Support OpenClosed This one is listed under two different titles for a total of 4 times on their website. Not sure what’s up with that.

Eh, It's Probably Fine Not yet rated Wingspan Eh, It's Probably Fine Support Head of / Director Full-time New York United States $150k-$200k WingspanEh, It's Probably FineSupportHead of / DirectorFull-timeNew YorkUnited States$150k-$200kClosedRemoteSee listing 16 Jan 24

Customer Service Team Leader OpenClosed This job is on Otta but isn’t listed on the company's website. But considering the Careers page is super bare-bones, that doesn’t necessarily mean anything.

BINGO Not yet rated Trust Wallet BINGO Support Lead / Manager Full-time United States Canada United Kingdom Trust WalletBINGOSupportLead / ManagerFull-timeUnited StatesCanadaUnited KingdomEurope"Competitive" comp not givenClosedRemoteSee listing 16 Jan 24

Migration Expert (Contractor) OpenClosed Compensation is per project depending on complexity, so no comp is not a red flag.

Eh, It's Probably Fine Not yet rated ConvertKit Eh, It's Probably Fine Technical & Engineering Senior Part-time Contract United States Europe ConvertKitEh, It's Probably FineTechnical & EngineeringSeniorPart-timeContractUnited StatesEuropeNo comp givenClosedRemoteSee listing 16 Jan 24

Integration Support Engineering Specialist OpenClosed $53k for a non-entry level, very technical role is laughable. The duties of the role and the title are also misaligned. And yes, again with the “not typical for offers to be made at or near the top of the [salary] range.”

BINGO Not yet rated Meridianlink BINGO Technical & Engineering Mid-level Full-time United States $50k-$100k Closed MeridianlinkBINGOTechnical & EngineeringMid-levelFull-timeUnited States$50k-$100kClosedRemoteSee listing 16 Jan 24

Multiple Positions OpenClosed Even aside from the problems in individual descriptions (of which there are plenty), having “Check out our open roles and see if you can make the cut” on your Careers page is an automatic Bingo for me, sorry not sorry.

BINGO Not yet rated ID.me BINGO Success Support Technical & Engineering Entry-level Early Career Mid-level ID.meBINGOSuccessSupportTechnical & EngineeringEntry-levelEarly CareerMid-levelLead / ManagerFull-timeOnsiteCaliforniaFloridaVirginiaUnited StatesClosedGhost Job?RemoteSee listing 16 Jan 24

Customer Advocate, Social Media OpenClosed I would expect a position that mentions owning the customer experience so often, that interfaces regularly with senior leadership, and that requires at least 4-5 years experience to have a more senior title.

Tread Carefully Not yet rated MoneyLion Tread Carefully Support Mid-level Full-time United States "Competitive" comp not given Closed MoneyLionTread CarefullySupportMid-levelFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 16 Jan 24

Product Support Manager OpenClosed

Tread Carefully Not yet rated Shippo Tread Carefully Support Lead / Manager Full-time Mexico No comp given Closed ShippoTread CarefullySupportLead / ManagerFull-timeMexicoNo comp givenClosedRemoteSee listing 16 Jan 24

Senior Manager, Enterprise Support OpenClosed

Eh, It's Probably Fine Not yet rated Motive Eh, It's Probably Fine Support Lead / Manager Full-time United States $150k-$200k Closed MotiveEh, It's Probably FineSupportLead / ManagerFull-timeUnited States$150k-$200kClosedRemoteSee listing 16 Jan 24

Vice President of Customer Experience OpenClosed Our VP Customer Experience (CX) reports to the CEO and leads the three core teams delivering value across our entire customer portfolio - Customer Success, Professional Services and Global Technical Support.

Tread Carefully Not yet rated Kustomer Tread Carefully Experience Executive Full-time New York United States "Competitive" comp not given KustomerTread CarefullyExperienceExecutiveFull-timeNew YorkUnited States"Competitive" comp not givenClosedRemoteSee listing 16 Jan 24

Senior VP of Support OpenClosed This is an odd one. I’d expect to see both on-the-ground and macro-level responsibilities for a role like this, but it’s in such an odd mix that it comes across as if they didn’t consult the actual Support team when writing it or they’re not actually sure what they want out of the role.

Tread Carefully Not yet rated Meridianlink Tread Carefully Support Executive Full-time United States $200k-$250k Closed MeridianlinkTread CarefullySupportExecutiveFull-timeUnited States$200k-$250kClosedRemoteSee listing 16 Jan 24

Director of Escalations (Support) OpenClosed

Eh, It's Probably Fine Not yet rated Cisco Meraki Eh, It's Probably Fine Support Head of / Director Full-time United States $200k-$250k Closed Cisco MerakiEh, It's Probably FineSupportHead of / DirectorFull-timeUnited States$200k-$250kClosedRemoteSee listing 16 Jan 24

Product Support Specialist OpenClosed Shippo isn’t nearly as transparent about this frontline role as they are about the Senior Manager, Product Support role, which doesn’t sit well with me.

Tread Carefully Not yet rated Shippo Tread Carefully Support Early Career Full-time Mexico No comp given Closed ShippoTread CarefullySupportEarly CareerFull-timeMexicoNo comp givenClosedRemoteSee listing 16 Jan 24

Support Team Lead OpenClosed The company claims this comp is highly competitive, however considering the duties of the role and the (at their own admission) highly-complex product and the fact it’s a FinTech company, I’m calling bullshit. Otherwise, it seems fine.

Eh, It's Probably Fine Not yet rated Mercury Eh, It's Probably Fine Support Lead / Manager Full-time California New York Oregon MercuryEh, It's Probably FineSupportLead / ManagerFull-timeCaliforniaNew YorkOregonUnited States$100k-$150kClosedRemoteSee listing 16 Jan 24

Chat Support Associate OpenClosed

Tread Carefully Not yet rated Vetcove Tread Carefully Support Entry-level Full-time United States "Competitive" comp not given Closed VetcoveTread CarefullySupportEntry-levelFull-timeUnited States"Competitive" comp not givenClosedGhost Job?RemoteSee listing 16 Jan 24

Payroll Support Specialist OpenClosed

Eh, It's Probably Fine Not yet rated Check Eh, It's Probably Fine Support Early Career California United States $50k-$100k Closed CheckEh, It's Probably FineSupportEarly CareerCaliforniaUnited States$50k-$100kClosedRemoteSee listing 16 Jan 24

Customer Escalations Engineer - Switching OpenClosed Given the very different work locations, the lack of a comp range isn’t a red flag to me.

Eh, It's Probably Fine Not yet rated Cisco Meraki Eh, It's Probably Fine Support Senior Full-time United Kingdom Poland No comp given Cisco MerakiEh, It's Probably FineSupportSeniorFull-timeUnited KingdomPolandNo comp givenClosedRemoteSee listing 16 Jan 24

Implementation Specialist OpenClosed Neither the title nor the compensation is aligned with the duties of this role.

BINGO Not yet rated Vero BINGO Knowledge & Education Senior Full-time United States $50k-$100k Closed VeroBINGOKnowledge & EducationSeniorFull-timeUnited States$50k-$100kClosedRemoteSee listing 16 Jan 24

Manager, Customer Support OpenClosed I will be forever outraged / amused by companies that say their comp is competitive, don’t provide said comp, and then have the audacity to say they’re looking for someone who wants to hold a role for the long-term.

BINGO Not yet rated Vero BINGO Support Lead / Manager Full-time United States "Competitive" comp not given Closed VeroBINGOSupportLead / ManagerFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 16 Jan 24

Director, Technical Support OpenClosed Points in favor: up-front about the challenges facing the team. Points against: C-Suite is all men. No mention of benefits or comp, asks for salary expectations in application.

Tread Carefully Not yet rated Duetto Research Tread Carefully Technical & Engineering Head of / Director Full-time US Eastern time zones United States No comp given Duetto ResearchTread CarefullyTechnical & EngineeringHead of / DirectorFull-timeUS Eastern time zonesUnited StatesNo comp givenClosedRemoteSee listing 16 Jan 24

Technical Support Engineer OpenClosed This role requires at least 5 years experience, is highly technical, and is described as “designed to deliver a higher level of partnership with the customer and is not a traditional ticket-by-ticket technical support role.” So why is the pay so low?

Tread Carefully Not yet rated Qualia Tread Carefully Technical & Engineering Senior Full-time Colorado United States $50k-$100k QualiaTread CarefullyTechnical & EngineeringSeniorFull-timeColoradoUnited States$50k-$100kClosedRemoteSee listing 16 Jan 24

Head of Growth and Customer Experience OpenClosed

Tread Carefully Not yet rated Vetcove Tread Carefully Experience Head of / Director Full-time United States "Competitive" comp not given Closed VetcoveTread CarefullyExperienceHead of / DirectorFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 16 Jan 24

Product Support Specialist OpenClosed Benefits section lists no actual benefits, but don’t worry! You’ll get potential! You’ll make a name for yourself! You’ll get exposure! YOU’LL HAVE SO MUCH FUN DOESN’T THIS SOUND FUN

Seriously, Maybe Don't Not yet rated Mutiny Seriously, Maybe Don't Support Mid-level Full-time United States Canada $100k-$150k MutinySeriously, Maybe Don'tSupportMid-levelFull-timeUnited StatesCanada$100k-$150kClosedRemoteSee listing 16 Jan 24

Onboarding Lead OpenClosed

Eh, It's Probably Fine Not yet rated Mercury Eh, It's Probably Fine Success Lead / Manager Full-time United States US Western time zones $100k-$150k MercuryEh, It's Probably FineSuccessLead / ManagerFull-timeUnited StatesUS Western time zones$100k-$150kClosedRemoteSee listing 16 Jan 24

Enterprise Customer Success Manager OpenClosed

BINGO Not yet rated Vero BINGO Success Mid-level Full-time United States $150k-$200k Closed VeroBINGOSuccessMid-levelFull-timeUnited States$150k-$200kClosedRemoteSee listing 16 Jan 24

Head of Platform and Community OpenClosed This is an alarmingly low salary for what appears to be at least 3 roles in one. Other flags: poorly edited job description, random mentions of required skills unrelated to job title, generic offering of “Benefits and health insurance.”

BINGO Not yet rated Pollen BINGO Head of / Director Full-time New York United States $100k-$150k Closed PollenBINGOHead of / DirectorFull-timeNew YorkUnited States$100k-$150kClosedRemoteCommunitySee listing 16 Jan 24

Senior Customer Success Manager OpenClosed Yes, it’s a FinTech company. I know, I’m as surprised as you.

Green Means Go Not yet rated Nova Credit Green Means Go Success Senior Full-time US Eastern time zones United States Travel Required Nova CreditGreen Means GoSuccessSeniorFull-timeUS Eastern time zonesUnited StatesTravel Required$100k-$150kClosedRemoteSee listing 16 Jan 24

Director of Customer Success OpenClosed The benefits for this role/company are some of the best I’ve seen.

Green Means Go Not yet rated ConvertKit Green Means Go Success Head of / Director Full-time United States $150k-$200k Closed ConvertKitGreen Means GoSuccessHead of / DirectorFull-timeUnited States$150k-$200kClosedRemoteSee listing 16 Jan 24