Tagged

Remote

285 entries

Customer Service Director OpenClosed I'm putting this in Tread Carefully because although the product legitimately sounds cool, there's a certain old-school vibe I get from this job listing that makes me think they're looking for a clean-shaven, middle-aged white dude with an MBA from a midwestern school and a Chinos fetish.

Tread Carefully Not yet rated Forge Nano Tread Carefully Support Head of / Director Full-time United States $100k-$150k Closed Forge NanoTread CarefullySupportHead of / DirectorFull-timeUnited States$100k-$150kClosedRemoteSee listing 06 Feb 24

Head of Customer Operations OpenClosed Role reports to the CFO, which is an interesting choice.

Tread Carefully Not yet rated Empower Tread Carefully Support Head of / Director Full-time United States $150k-$200k Closed EmpowerTread CarefullySupportHead of / DirectorFull-timeUnited States$150k-$200kClosedRemoteSee listing 06 Feb 24

Director of Product, Support Services OpenClosed I'm tentatively putting this in Green Means Go only because they state that they don't negotiate salaries. In the context of their Careers page and the job description, it doesn't seem like a flag.

Green Means Go Not yet rated Alma Green Means Go Support Head of / Director Full-time United States $200k-$250k Closed AlmaGreen Means GoSupportHead of / DirectorFull-timeUnited States$200k-$250kClosedRemoteSee listing 06 Feb 24

Senior Associate, Onboarding Operations OpenClosed

Tread Carefully Not yet rated Airwallex Tread Carefully Success Senior Full-time United States "Competitive" comp not given Closed AirwallexTread CarefullySuccessSeniorFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 06 Feb 24

Senior Customer Service Representative OpenClosed

BINGO Not yet rated Airwallex BINGO Support Mid-level Full-time United States "Competitive" comp not given Closed AirwallexBINGOSupportMid-levelFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 06 Feb 24

Senior Support Specialist, Payroll OpenClosed 10 YEARS OF EXPERIENCE for at most $67k at a SaaS company? Am I reading that right? WHAT THE HELL.

BINGO Not yet rated Restaurant365 BINGO Support Senior Full-time United States $50k-$100k Closed Restaurant365BINGOSupportSeniorFull-timeUnited States$50k-$100kClosedRemoteSee listing 05 Feb 24

Sr. Customer Experience (CX) Operations Manager OpenClosed You should take a drink of water every time you come across the word "operation" or a derivative in this job listing. You'll be really hydrated.

BINGO Not yet rated PandaDoc BINGO Experience Lead / Manager Full-time United States "Competitive" comp not given Closed PandaDocBINGOExperienceLead / ManagerFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 05 Feb 24

Director, Digital Customer Service and Support Analyst OpenClosed

Eh, It's Probably Fine Not yet rated Gartner Eh, It's Probably Fine Support Head of / Director Full-time Hybrid $100k-$150k Closed GartnerEh, It's Probably FineSupportHead of / DirectorFull-timeHybrid$100k-$150kClosedRemoteSee listing 04 Feb 24

VP, Trust & Safety OpenClosed Don't love their use of "evangelize" in regards to working with stakeholders; there are plenty of alternatives for describing advocacy that don't have religious-extremist undertones.

Eh, It's Probably Fine Not yet rated Upwork Eh, It's Probably Fine Executive Full-time United States Closed $300k+Remote UpworkEh, It's Probably FineExecutiveFull-timeUnited StatesClosed$300k+RemoteTrust & SafetySee listing 03 Feb 24

Senior Community Manager OpenClosed I know this title is Senior Community Manager, but given the duties of the role I'd expect it to be Head / Director of Community (unusually, though, the compensation is pretty spot on even if the title isn't).

Eh, It's Probably Fine Not yet rated Second Dinner Eh, It's Probably Fine Lead / Manager Full-time United States $150k-$200k Closed Remote Second DinnerEh, It's Probably FineLead / ManagerFull-timeUnited States$150k-$200kClosedRemoteCommunitySee listing 03 Feb 24

Customer Success Specialist OpenClosed Not clear if it's US-Remote or Remote-Worldwide. Misalignment between duties/requirements and title/seniority. No mention of benefits anywhere that I can find, and application asks for desired pay.

BINGO Not yet rated QS Quacquarelli Symonds BINGO Success Mid-level Full-time No comp given Closed Remote QS Quacquarelli SymondsBINGOSuccessMid-levelFull-timeNo comp givenClosedRemoteSee listing 03 Feb 24

Senior Director, Trust & Safety OpenClosed Excellent benefits, including 4-day work weeks. That *might* have something to do with the Kickstarter union. I'm just saying.

Eh, It's Probably Fine Not yet rated Kickstarter PBC Eh, It's Probably Fine Head of / Director Full-time California Colorado Connecticut Florida Kickstarter PBCEh, It's Probably FineHead of / DirectorFull-timeCaliforniaColoradoConnecticutFloridaGeorgiaIllinoisMassachusettsMarylandNorth CarolinaNew JerseyNew YorkOregonVirginiaWashingtonUnited StatesOntarioBritish ColumbiaCanadaUnited Kingdom$150k-$200kClosedRemoteTrust & SafetySee listing 02 Feb 24

Technical Support Engineer OpenClosed My biggest concern is that the pay seems really low for what reads like a mid-level Engineering job description – reads to me like they're trying to get a Dev on the cheap by placing them under Customer Success.

Eh, It's Probably Fine Not yet rated Prismatic Eh, It's Probably Fine Technical & Engineering Mid-level Full-time United States $50k-$100k Closed PrismaticEh, It's Probably FineTechnical & EngineeringMid-levelFull-timeUnited States$50k-$100kClosedRemoteSee listing 29 Jan 24

Head of Support Engineering OpenClosed This is a critical role within the Engineering organization leading and scaling our Support Engineering team. You will own and drive Tecton’s customer-facing support efforts to the next level to provide a phenomenal user experience.

Eh, It's Probably Fine Not yet rated Tecton Eh, It's Probably Fine Technical & Engineering Head of / Director Full-time California Washington New York TectonEh, It's Probably FineTechnical & EngineeringHead of / DirectorFull-timeCaliforniaWashingtonNew YorkUnited States$150k-$200kClosedRemoteSee listing 29 Jan 24

Customer Success Manager OpenClosed

BINGO Not yet rated VelocityEHS BINGO Success Mid-level Full-time United States Canada "Competitive" comp not given VelocityEHSBINGOSuccessMid-levelFull-timeUnited StatesCanada"Competitive" comp not givenClosedRemoteSee listing 29 Jan 24

Customer Success Manager, Public Sector OpenClosed Y'all, the Company Careers page BINGOed before I even got to the job description, which actually looks fairly normal (if only available on LinkedIn). Not that I think y'all are doing this, but if anyone is, this is a really good example of why you can't just apply to a role based off a job listing.

BINGO Not yet rated Tadaweb BINGO Success Mid-level Full-time United States "Competitive" comp not given Closed TadawebBINGOSuccessMid-levelFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 29 Jan 24

Customer Support Manager OpenClosed They repeat "dynamic environment" a lot. There are several other Success and Support roles open and the ones I've seen are pretty fair compensation-wise, so worth a look if working in a "fast moving dynamic environment" doesn't phase you.

Tread Carefully Not yet rated ParentSquare Tread Carefully Support Lead / Manager Full-time California United States $50k-$100k ParentSquareTread CarefullySupportLead / ManagerFull-timeCaliforniaUnited States$50k-$100kClosedRemoteSee listing 29 Jan 24

Customer Experience Manager OpenClosed This seems intentionally worded to be confusing: "Exceptional 401k Match: We've got your financial future covered. Enjoy an 80% match of the first 10% deferral."

Tread Carefully Not yet rated Momentus Technologies Tread Carefully Experience Mid-level Full-time United States Canada South America Momentus TechnologiesTread CarefullyExperienceMid-levelFull-timeUnited StatesCanadaSouth AmericaNo comp givenClosedRemoteSee listing 29 Jan 24

Senior Client Success Manager OpenClosed That's a suspiciously wide salary range. Also, the "ensure 100% client retention with high client satisfaction (9/10+ NPS scores)" made me do a double-take.

Tread Carefully Not yet rated Hinge Health Tread Carefully Success Senior Full-time United States $100k-$150k Closed Hinge HealthTread CarefullySuccessSeniorFull-timeUnited States$100k-$150kClosedRemoteSee listing 29 Jan 24

Manager of Customer Support OpenClosed The application requires you to create an account with Dayforce, which seems like an even more corporate Workday, which I honestly didn't think was possible.

Tread Carefully Not yet rated Onit Tread Carefully Support Lead / Manager Full-time United States "Competitive" comp not given Closed OnitTread CarefullySupportLead / ManagerFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 29 Jan 24

Supervisor, Technical Support OpenClosed This is another wide salary range, but seeing as they're open to folks who are newer as managers, I actually think it's a good thing.

Eh, It's Probably Fine Not yet rated Samsara Eh, It's Probably Fine Technical & Engineering Lead / Manager Full-time United States $50k-$100k Closed SamsaraEh, It's Probably FineTechnical & EngineeringLead / ManagerFull-timeUnited States$50k-$100kClosedRemoteSee listing 29 Jan 24

Customer Experience Representative OpenClosed I've gotten multiple reports of this being a shady company with especially shady hiring practices. It also appears the Department of Labor is investigating them over unpaid overtime hours for its contractors.

Seriously, Maybe Don't Not yet rated Clipboard Health Seriously, Maybe Don't Experience Early Career Full-time United States "Competitive" comp not given Closed Clipboard HealthSeriously, Maybe Don'tExperienceEarly CareerFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 29 Jan 24

Customer Success & Transformation Manager OpenClosed Listen this is nonsense but they're hiring a ton so just go to their website I'm gonna lay down on the floor for a minute

Seriously, Maybe Don't Not yet rated AiDash Seriously, Maybe Don't Success Mid-level Full-time United States United Kingdom No comp given AiDashSeriously, Maybe Don'tSuccessMid-levelFull-timeUnited StatesUnited KingdomNo comp givenClosedRemoteSee listing 29 Jan 24

Supervisor, Customer Success OpenClosed Basically a can of Chock Full O' Nopes.

BINGO Not yet rated SOCi BINGO Success Lead / Manager Full-time United States No comp given Closed SOCiBINGOSuccessLead / ManagerFull-timeUnited StatesNo comp givenClosedRemoteSee listing 29 Jan 24

Senior Manager, Premium Support OpenClosed

Tread Carefully Not yet rated GitHub Tread Carefully Support Lead / Manager Full-time Australia No comp given Closed GitHubTread CarefullySupportLead / ManagerFull-timeAustraliaNo comp givenClosedRemoteSee listing 29 Jan 24

Senior Customer Success Manager OpenClosed OH WOW, WHERE TO START.

Seriously, Maybe Don't Not yet rated Seriously, Maybe Don't Success Mid-level Full-time US Eastern time zones United States Europe $50k-$100k Seriously, Maybe Don'tSuccessMid-levelFull-timeUS Eastern time zonesUnited StatesEurope$50k-$100kClosedRemoteElevenLabsSee listing 29 Jan 24

Director of Customer Experience OpenClosed

BINGO Not yet rated PartsSource BINGO Experience Head of / Director Full-time Ohio United States "Competitive" comp not given PartsSourceBINGOExperienceHead of / DirectorFull-timeOhioUnited States"Competitive" comp not givenClosedRemoteSee listing 29 Jan 24

Senior Manager, Customer Success Management OpenClosed Suspiciously wide salary range.

Eh, It's Probably Fine Not yet rated GitHub Eh, It's Probably Fine Success Lead / Manager Full-time United States $150k-$200k Closed GitHubEh, It's Probably FineSuccessLead / ManagerFull-timeUnited States$150k-$200kClosedRemoteSee listing 29 Jan 24

Technical Support Engineer OpenClosed I think maybe I drank a really bad batch of coffee because nothing makes sense anymore.

BINGO Not yet rated Torq BINGO Technical & Engineering Senior Full-time Costa Rica No comp given Closed TorqBINGOTechnical & EngineeringSeniorFull-timeCosta RicaNo comp givenClosedRemoteSee listing 29 Jan 24

Technical Support Specialist OpenClosed A bilingual candidate with a bachelor's degree in computer science and technical expertise in cloud applications, mobile computing, and hardware device troubleshooting should not be making $35,403 to $59,500. I mean, come the fuck on.

BINGO Not yet rated Samsara BINGO Technical & Engineering Early Career Full-time United States Closed $0k-$50k SamsaraBINGOTechnical & EngineeringEarly CareerFull-timeUnited StatesClosed$0k-$50kRemoteSee listing 29 Jan 24

Manager, Customer Success Systems OpenClosed

Eh, It's Probably Fine Not yet rated Samsara Eh, It's Probably Fine Success Lead / Manager Full-time United States $200k-$250k Closed SamsaraEh, It's Probably FineSuccessLead / ManagerFull-timeUnited States$200k-$250kClosedRemoteSee listing 29 Jan 24

Manager, Technical Support OpenClosed

Eh, It's Probably Fine Not yet rated Conversica Eh, It's Probably Fine Technical & Engineering Lead / Manager Full-time United States $100k-$150k Closed ConversicaEh, It's Probably FineTechnical & EngineeringLead / ManagerFull-timeUnited States$100k-$150kClosedRemoteSee listing 29 Jan 24

Senior Director, Community OpenClosed The salary range is great, if not really wide. My biggest concern is they're asking for 12+ years of experience in managing online communities, which could be fine if they count non-work experience.

Eh, It's Probably Fine Not yet rated Autodesk Eh, It's Probably Fine Head of / Director Full-time California United States $200k-$250k Closed AutodeskEh, It's Probably FineHead of / DirectorFull-timeCaliforniaUnited States$200k-$250kClosedRemoteCommunitySee listing 29 Jan 24

Vice President, Global Customer Support OpenClosed Job application is through Workday. My condolences.

Tread Carefully Not yet rated ServiceTitan Tread Carefully Support Executive Full-time United States $150k-$200k Closed ServiceTitanTread CarefullySupportExecutiveFull-timeUnited States$150k-$200kClosedRemoteSee listing 21 Jan 24

Director of Customer Success USA OpenClosed Doesn't mention benefits anywhere in the job description or the Join Us page.

Tread Carefully Not yet rated run:ai Tread Carefully Success Head of / Director Full-time United States No comp given Closed run:aiTread CarefullySuccessHead of / DirectorFull-timeUnited StatesNo comp givenClosedRemoteSee listing 21 Jan 24

Senior Customer Success Manager OpenClosed Candidates should have a strong attention to detail, but the company can't consistently capitalize its own name. Okay!

BINGO Not yet rated run:ai BINGO Success Senior Full-time United States No comp given Closed run:aiBINGOSuccessSeniorFull-timeUnited StatesNo comp givenClosedRemoteSee listing 21 Jan 24

Principal, Customer Strategy OpenClosed Obviously, there are some typos in the job description and it's very business-speaky, but I don't think either is particularly worrisome, especially since there are some green flags in this listing too (like being clear about the application and interviewing process).

Eh, It's Probably Fine Not yet rated League Eh, It's Probably Fine Other Senior Full-time United States $150k-$200k Closed LeagueEh, It's Probably FineOtherSeniorFull-timeUnited States$150k-$200kClosedRemoteSee listing 21 Jan 24

Director, Technical Support OpenClosed Look, I don't think you can honestly say you're "committed to fair and equitable compensation for all of [your] employees" and then only post salary ranges for leadership positions. Come on.

Tread Carefully Not yet rated ServiceTitan Tread Carefully Technical & Engineering Head of / Director Full-time United States $150k-$200k Closed ServiceTitanTread CarefullyTechnical & EngineeringHead of / DirectorFull-timeUnited States$150k-$200kClosedRemoteSee listing 21 Jan 24

Customer Support Operations Manager OpenClosed

Tread Carefully Not yet rated Empower Tread Carefully Support Lead / Manager Full-time United States "Competitive" comp not given Closed EmpowerTread CarefullySupportLead / ManagerFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 21 Jan 24

Director of Customer Support OpenClosed "We share your values: a dedication to Texans" is an...unexpectedly short list of values.

Tread Carefully Not yet rated Spindlemedia Tread Carefully Support Head of / Director Full-time Texas United States $100k-$150k SpindlemediaTread CarefullySupportHead of / DirectorFull-timeTexasUnited States$100k-$150kClosedRemoteSee listing 21 Jan 24

Principal Customer Service Advisor - OPIS OpenClosed This job description is something else. There I am, minding my own business, thinking this is a normal junior customer service role, and then I read with own two eyes: "A minimum of 7 years in an OPIS CS position[...]or 5-10 years experience in a contact center/customer service environment."

BINGO Not yet rated Dow Jones BINGO Support Senior Full-time United States $100k-$150k Closed Dow JonesBINGOSupportSeniorFull-timeUnited States$100k-$150kClosedRemoteSee listing 21 Jan 24

Customer Support Specialist OpenClosed

Tread Carefully Not yet rated Topstep Tread Carefully Support Early Career Full-time United States "Competitive" comp not given Closed TopstepTread CarefullySupportEarly CareerFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 21 Jan 24

Customer Support Operations Analyst OpenClosed

Tread Carefully Not yet rated Empower Tread Carefully Support Early Career Full-time United States "Competitive" comp not given Closed EmpowerTread CarefullySupportEarly CareerFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 21 Jan 24

VP Partner Support OpenClosed

Tread Carefully Not yet rated Nuvei Tread Carefully Support Executive Full-time Arizona United States No comp given NuveiTread CarefullySupportExecutiveFull-timeArizonaUnited StatesNo comp givenClosedRemoteSee listing 20 Jan 24

Customer Support Advocate OpenClosed Job application is through Workday. My condolences.

Tread Carefully Not yet rated ServiceTitan Tread Carefully Support Early Career Full-time Utah United States No comp given ServiceTitanTread CarefullySupportEarly CareerFull-timeUtahUnited StatesNo comp givenClosedRemoteSee listing 20 Jan 24

Client Support Associate OpenClosed This is a mid-senior role at least – major misalignment between title/responsibilities and requirements.

BINGO Not yet rated Nuvei BINGO Support Mid-level Full-time United States No comp given Closed NuveiBINGOSupportMid-levelFull-timeUnited StatesNo comp givenClosedRemoteSee listing 20 Jan 24

Customer Solutions Consultant OpenClosed So much casual (and occasionally weirdly aggressive) ableism in this job listing. Also, the video on their careers page is 1) a product sales pitch, and 2) all dudes. Is the entire leadership team just dudes?

BINGO Not yet rated Spiff BINGO Success Mid-level Full-time United States $50k-$100k Closed SpiffBINGOSuccessMid-levelFull-timeUnited States$50k-$100kClosedRemoteSee listing 20 Jan 24

Head of Customer Support OpenClosed I have many concerns. That the title of the role doesn't match the title in the job description. The ridiculous salary. That the company has no Careers page and the role is only listed on LinkedIn. The stability/longevity of a company staking money on other people playing video games.

Seriously, Maybe Don't Not yet rated 1v1Me Seriously, Maybe Don't Support Head of / Director Full-time United States $50k-$100k Closed 1v1MeSeriously, Maybe Don'tSupportHead of / DirectorFull-timeUnited States$50k-$100kClosedRemoteSee listing 20 Jan 24

Customer Success Operations Associate OpenClosed Same deal as with the Customer Success Manager – it's almost the exact same listing, including the degree requirements/GPA question, which seems like even more of a red flag.

BINGO Not yet rated PerformYard BINGO Success Early Career Full-time Virginia United States No comp given PerformYardBINGOSuccessEarly CareerFull-timeVirginiaUnited StatesNo comp givenClosedRemoteSee listing 19 Jan 24

Customer Success Manager OpenClosed Quora says they value diversity and want individuals of all backgrounds to apply but then they disadvantage those folks in salary negotiations by not volunteering even a base comp. Let's stop letting companies get away with this empty, spineless talk, huh?

Tread Carefully Not yet rated Quora Tread Carefully Success Mid-level Full-time Ireland No comp given Closed QuoraTread CarefullySuccessMid-levelFull-timeIrelandNo comp givenClosedRemoteSee listing 19 Jan 24