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285 entries

VP of Customer Success OpenClosed Maybe they should have had Siena review this job listing before they posted it.

Tread Carefully Not yet rated Siena Tread Carefully Success Executive Full-time New York California North Carolina SienaTread CarefullySuccessExecutiveFull-timeNew YorkCaliforniaNorth CarolinaPennsylvaniaUnited StatesOntarioCanadaUnited KingdomIreland"Competitive" comp not givenClosedRemoteSee listing 12 Mar 24

Director of Customer Success OpenClosed But I thought this is what Siena was for? Are you saying you need humans to support humans? Real food for thought.

Tread Carefully Not yet rated Siena Tread Carefully Success Head of / Director Full-time New York California Massachusetts SienaTread CarefullySuccessHead of / DirectorFull-timeNew YorkCaliforniaMassachusettsTexasNorth CarolinaPennsylvaniaUnited StatesOntarioCanadaUnited KingdomIreland"Competitive" comp not givenClosedRemoteSee listing 12 Mar 24

Customer Success Manager OpenClosed Boy this job opening sure sounds like Support! But nah, can't be, they have their AI for that!

Tread Carefully Not yet rated Siena Tread Carefully Success Mid-level Full-time Texas Massachusetts North Carolina SienaTread CarefullySuccessMid-levelFull-timeTexasMassachusettsNorth CarolinaFloridaNew YorkCaliforniaUnited StatesOntarioCanada"Competitive" comp not givenClosedRemoteSee listing 12 Mar 24

Manager, Owner and Partner Support OpenClosed The salary range is interesting, to say the least – the low side is way too low, and I don't trust that the high side is actually on the table.

BINGO Not yet rated ChargePoint BINGO Support Lead / Manager Full-time United States $50k-$100k Closed ChargePointBINGOSupportLead / ManagerFull-timeUnited States$50k-$100kClosedRemoteSee listing 12 Mar 24

Psych Support Operations Manager OpenClosed The duties of the role and title are badly misaligned – this should be a Director-level role.

Tread Carefully Not yet rated Rula Tread Carefully Support Lead / Manager Full-time United States "Competitive" comp not given Closed RulaTread CarefullySupportLead / ManagerFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 12 Mar 24

Knowledge Base Specialist OpenClosed This actually seems like a fairly well-scoped role, but the lack of salary transparency and culture issues that surfaced in the Head of Support role put this in Tread Carefully.

Tread Carefully Not yet rated Passion.io Tread Carefully Knowledge & Education Early Career Full-time Worldwide No comp given Closed Passion.ioTread CarefullyKnowledge & EducationEarly CareerFull-timeWorldwideNo comp givenClosedRemoteSee listing 12 Mar 24

Head of Customer Support OpenClosed One day I'll have a whole Bad Job Bingo session without a SaaS company claiming to change the world but TODAY IS NOT THAT DAY

Tread Carefully Not yet rated Passion.io Tread Carefully Support Head of / Director Full-time Worldwide No comp given Closed Passion.ioTread CarefullySupportHead of / DirectorFull-timeWorldwideNo comp givenClosedRemoteSee listing 12 Mar 24

Senior Customer Service Representative OpenClosed Ah, so they want a discount manager. Cooooool.

BINGO Not yet rated Dispatch BINGO Support Lead / Manager Full-time United States $50k-$100k Closed DispatchBINGOSupportLead / ManagerFull-timeUnited States$50k-$100kClosedRemoteSee listing 11 Mar 24

Sr. Executive Assistant - CCO OpenClosed Again, a CX pro with an EA background would be a great fit for this role (I know y'all are out there!) and the pay is great.

Eh, It's Probably Fine Not yet rated Okta Eh, It's Probably Fine Other Senior Full-time United States $100k-$150k Closed OktaEh, It's Probably FineOtherSeniorFull-timeUnited States$100k-$150kClosedRemoteSee listing 11 Mar 24

Sr. Director, Chief of Staff to CCO OpenClosed I'm posting this here because 1) A CX professional would absolutely kill it in this role, and 2) GET THAT MONEY.

Eh, It's Probably Fine Not yet rated Okta Eh, It's Probably Fine Other Head of / Director Full-time United States Closed $300k+ OktaEh, It's Probably FineOtherHead of / DirectorFull-timeUnited StatesClosed$300k+RemoteSee listing 11 Mar 24

Customer Success Intern (Summer 2024) OpenClosed Same concerns as with the Support Intern position – no indication of what the pay is or even if the internship is paid at all.

Tread Carefully Not yet rated Okta Tread Carefully Success Internship Full-time United States No comp given Closed OktaTread CarefullySuccessInternshipFull-timeUnited StatesNo comp givenClosedRemoteSee listing 11 Mar 24

Customer Support Program Management Intern (Summer 2024) OpenClosed I'm torn on this one. I don't think I've ever seen a Customer Support Intern anywhere else, so that Okta offers an intern program for this is very cool. But the fact that they don't say what the comp is makes me think they're just trying to get Support work on the cheap.

Tread Carefully Not yet rated Okta Tread Carefully Support Internship Full-time United States No comp given Closed OktaTread CarefullySupportInternshipFull-timeUnited StatesNo comp givenClosedRemoteSee listing 11 Mar 24

Senior Technical Writer OpenClosed Seems like an interesting, thoughtfully conceived role.

Tread Carefully Not yet rated Peach Tread Carefully Knowledge & Education Senior Full-time United States $100k-$150k Closed PeachTread CarefullyKnowledge & EducationSeniorFull-timeUnited States$100k-$150kClosedRemoteSee listing 11 Mar 24

Technical Customer Support Manager OpenClosed This really should be a more senior title – Head of, at least. But the salary, responsibilities, and requirements of the position seem otherwise appropriate for the title of manager, and the Careers page looks good.

Tread Carefully Not yet rated Peach Tread Carefully Technical & Engineering Lead / Manager Full-time United States $100k-$150k Closed PeachTread CarefullyTechnical & EngineeringLead / ManagerFull-timeUnited States$100k-$150kClosedRemoteSee listing 11 Mar 24

Trainer and Content Manager OpenClosed As with the other two roles listed here, no salary given and no mention of benefits anywhere.

Tread Carefully Not yet rated First Due Tread Carefully Knowledge & Education Senior Full-time United States Travel Required No comp given First DueTread CarefullyKnowledge & EducationSeniorFull-timeUnited StatesTravel RequiredNo comp givenClosedRemoteSee listing 11 Mar 24

Implementation Product Specialist - Fire Documentation/ePCR - Canada OpenClosed As with the Director of Support role, no comp given, no mention of benefits anywhere.

Tread Carefully Not yet rated First Due Tread Carefully Success Early Career Full-time Canada No comp given Closed First DueTread CarefullySuccessEarly CareerFull-timeCanadaNo comp givenClosedRemoteSee listing 11 Mar 24

Director of Support OpenClosed This isn't necessarily a red flag given the nature of First Due's product (software for EMS and Fire agencies), but when I read this I thought for sure they'd have a great compensation package to go with this requirement! But nope, they don't.

Tread Carefully Not yet rated First Due Tread Carefully Support Head of / Director Full-time United States No comp given Closed First DueTread CarefullySupportHead of / DirectorFull-timeUnited StatesNo comp givenClosedRemoteSee listing 11 Mar 24

HPC Support Engineer - Enterprise OpenClosed Seems great – the Careers page is straightforward and informative and so is the job description. They seem to have a clear idea of their mission and what they're looking for in this role and they avoid euphemisms for startup life that often spell trouble in companies like this.

Green Means Go Not yet rated Lambda Green Means Go Technical & Engineering Mid-level Full-time United States $100k-$150k Closed LambdaGreen Means GoTechnical & EngineeringMid-levelFull-timeUnited States$100k-$150kClosedRemoteSee listing 04 Mar 24

Customer Experience Manager OpenClosed I don't see any major flags and that's a good salary range for an early career role.

Eh, It's Probably Fine Not yet rated Pendo Eh, It's Probably Fine Experience Early Career Full-time United States $50k-$100k Closed PendoEh, It's Probably FineExperienceEarly CareerFull-timeUnited States$50k-$100kClosedRemoteSee listing 01 Mar 24

Director of Central Support OpenClosed If I score this strictly, it could be a BINGO, but I'm not going to. Honestly, for the right person, going in with their eyes open (and assuming the pay doesn't suck)? It could be an interesting, meaty role.

Tread Carefully Not yet rated Pacaso Tread Carefully Support Head of / Director Full-time United States "Competitive" comp not given Closed PacasoTread CarefullySupportHead of / DirectorFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 01 Mar 24

Director, Technical Support (L2) OpenClosed "You want to be with the best" -- No. Throw me in the dumpster. Those trash pandas are my real family.

Tread Carefully Not yet rated Samsara Tread Carefully Technical & Engineering Head of / Director Full-time United States $150k-$200k Closed SamsaraTread CarefullyTechnical & EngineeringHead of / DirectorFull-timeUnited States$150k-$200kClosedRemoteSee listing 01 Mar 24

Trust & Safety Solutions Manager OpenClosed Careers page is pretty basic; doesn't mention benefits at all, and neither does the job description. Otherwise, Cinder does a good job of explaining what its looking for in this role, and I don't see any major flags.

Eh, It's Probably Fine Not yet rated Cinder Eh, It's Probably Fine Senior Full-time New York Texas California United States CinderEh, It's Probably FineSeniorFull-timeNew YorkTexasCaliforniaUnited StatesUS Eastern time zones$150k-$200kClosedRemoteTrust & SafetySee listing 01 Mar 24

Senior Consultant OpenClosed Holy shit, SO MANY RED FLAGS, SO FAST. This is the most unhinged job description I've ever reviewed.

Seriously, Maybe Don't Not yet rated Trilogy Seriously, Maybe Don't Other Senior Full-time Worldwide $150k-$200k Closed TrilogySeriously, Maybe Don'tOtherSeniorFull-timeWorldwide$150k-$200kClosedRemoteSee listing 01 Mar 24

Senior Manager, Member Services and Customer Retention OpenClosed And there it is, folks, our first Seriously, Maybe Don't of the week! Imagine being an education company that thinks education isn't political. IMAGINE.

Seriously, Maybe Don't Not yet rated Varsity Tutors Seriously, Maybe Don't Other Lead / Manager Full-time United States "Competitive" comp not given Closed Varsity TutorsSeriously, Maybe Don'tOtherLead / ManagerFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 01 Mar 24

Head of Business Operations OpenClosed Do not do a shot every time you read the words "competent" or "competence." You will die of alcohol poisoning.

Tread Carefully Not yet rated Teal Platforms Tread Carefully Other Head of / Director Full-time United States Canada $150k-$200k Teal PlatformsTread CarefullyOtherHead of / DirectorFull-timeUnited StatesCanada$150k-$200kClosedRemoteSee listing 29 Feb 24

Customer Success Specialist OpenClosed I was worried about doing this one, because I'm such a fan of the product, but Scribe's Careers page is really well done and the job description is mostly fine.

Eh, It's Probably Fine Not yet rated Eh, It's Probably Fine Success Early Career Mid-level Full-time California United States $50k-$100k Eh, It's Probably FineSuccessEarly CareerMid-levelFull-timeCaliforniaUnited States$50k-$100kClosedRemoteScribeSee listing 29 Feb 24

Support and Solutions Specialist OpenClosed

BINGO Not yet rated Legacy.com BINGO Support Mid-level Full-time Arizona Colorado Indiana Legacy.comBINGOSupportMid-levelFull-timeArizonaColoradoIndianaKentuckyLouisianaMaineNorth CarolinaNew YorkPennsylvaniaTexasUtahVirginiaWisconsinClosed$0k-$50kRemoteSee listing 15 Feb 24

Senior Customer Success Manager OpenClosed I'm gonna be honest: parts of this job description read to me like the unfiltered ramblings of a 40-something divorced white woman who's just discovered hot yoga.

BINGO Not yet rated Journey BINGO Success Senior Full-time United States $100k-$150k Closed JourneyBINGOSuccessSeniorFull-timeUnited States$100k-$150kClosedRemoteSee listing 15 Feb 24

Director of Customer Support OpenClosed Duties are pretty standard for a role like this, as are the qualifications. What's frustrating is the lack of standard info, like salary, benefits, or even normal hints about the rest of the company, so I'm putting it in Tread Carefully.

Tread Carefully Not yet rated Piper Maddox Tread Carefully Support Head of / Director Full-time Massachusetts United States No comp given Piper MaddoxTread CarefullySupportHead of / DirectorFull-timeMassachusettsUnited StatesNo comp givenClosedRemoteSee listing 15 Feb 24

Head of Technical Support Engineering OpenClosed Job description is refreshingly free of "fast-paced, dynamic company" and "rockstar" language that's been so prevalent today. Salary's a little wide, but more than appropriate. This one might be a keeper!

Green Means Go Not yet rated Apollo GraphQL Green Means Go Technical & Engineering Head of / Director Full-time United States Canada $200k-$250k Apollo GraphQLGreen Means GoTechnical & EngineeringHead of / DirectorFull-timeUnited StatesCanada$200k-$250kClosedRemoteSee listing 15 Feb 24

Senior Manager of Customer Support OpenClosed Given the listed duties and that this position reports to the VP of Operations and will collaborate closely with senior leadership, it really needs to be more senior than a Senior Manager (I'm thinking at least a Director of Support, if not Head of).

Eh, It's Probably Fine Not yet rated AllTrails Eh, It's Probably Fine Support Lead / Manager California United States $100k-$150k Closed AllTrailsEh, It's Probably FineSupportLead / ManagerCaliforniaUnited States$100k-$150kClosedRemoteSee listing 15 Feb 24

Senior Technical Support Engineer OpenClosed The Must Haves section makes this essentially a highly-skilled senior communicator/engineer role, which makes the salary way too low for what they're asking for.

Eh, It's Probably Fine Not yet rated Apollo GraphQL Eh, It's Probably Fine Technical & Engineering Senior Full-time US Western time zones United States Travel Required Apollo GraphQLEh, It's Probably FineTechnical & EngineeringSeniorFull-timeUS Western time zonesUnited StatesTravel Required$100k-$150kClosedRemoteSee listing 15 Feb 24

Director – Product Support OpenClosed Veeva is a Public Benefit Corporation. I don't agree with some of their restrictions, but I think their honesty is a green flag.

Eh, It's Probably Fine Not yet rated Veeva Systems Eh, It's Probably Fine Support Head of / Director Full-time Ohio United States US Eastern time zones Veeva SystemsEh, It's Probably FineSupportHead of / DirectorFull-timeOhioUnited StatesUS Eastern time zonesUS Central time zonesTravel Required$150k-$200kClosedRemoteSee listing 15 Feb 24

Technical Customer Service Associate – (English) OpenClosed I really, really hate when the salary is good for leadership roles but poor for frontline roles. The salary is especially egregious considering that it's billed as a technical role, with fluency in Spanish or Portuguese as a nice-to-have. I literally booed when I read that.

Tread Carefully Not yet rated Veeva Systems Tread Carefully Technical & Engineering Early Career Full-time Ohio United States Closed Veeva SystemsTread CarefullyTechnical & EngineeringEarly CareerFull-timeOhioUnited StatesClosed$0k-$50kRemoteSee listing 15 Feb 24

Director of Support & Intelligence OpenClosed My new tagline is going to be - Bad Job Bingo: I read shitty Careers pages you don't have to.

Seriously, Maybe Don't Not yet rated Certificial Seriously, Maybe Don't Support Head of / Director Full-time IT IS A MYSTERY I DON'T EVEN THINK THEY KNOW Closed CertificialSeriously, Maybe Don'tSupportHead of / DirectorFull-timeIT IS A MYSTERYI DON'T EVEN THINK THEY KNOWClosedRemoteSee listing 15 Feb 24

Principal Customer Success Manager OpenClosed Now I'm drinking because it feels like I'm having a wake for whomever they convince to take this job.

Seriously, Maybe Don't Not yet rated Certificial Seriously, Maybe Don't Success Senior Full-time IT IS A MYSTERY I DON'T EVEN THINK THEY KNOW Closed CertificialSeriously, Maybe Don'tSuccessSeniorFull-timeIT IS A MYSTERYI DON'T EVEN THINK THEY KNOWClosedRemoteSee listing 15 Feb 24

Senior Customer Success Manager OpenClosed Other than the product being a dystopian nightmare and the fact that "View Open Positions" just directs back to LinkedIn, the job itself is okay. There's a misalignment between the duties of the role and the job title, and the salary is oddly wide. I think this goes firmly in Tread Carefully.

Tread Carefully Not yet rated Skopenow Tread Carefully Success Senior Full-time United States US Eastern time zones $100k-$150k SkopenowTread CarefullySuccessSeniorFull-timeUnited StatesUS Eastern time zones$100k-$150kClosedRemoteSee listing 15 Feb 24

Customer Success Manager OpenClosed This job description (JD) is 2-3 times longer than the Director of Customer Success JD, despite the role supposedly being much less senior. It's just weird.

BINGO Not yet rated Level Access BINGO Success Mid-level Full-time United States "Competitive" comp not given Closed Level AccessBINGOSuccessMid-levelFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 15 Feb 24

Director of Customer Success OpenClosed I had high hopes for this one, but the "energy" verbiage, the positivity stuff, calling health and dental a "perk" instead of the very important benefits you offer your employees in exchange for their labor...it leaves a bad taste in the mouth, you know?

BINGO Not yet rated Level Access BINGO Success Head of / Director Full-time United States "Competitive" comp not given Closed Level AccessBINGOSuccessHead of / DirectorFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 15 Feb 24

Customer Service Representative OpenClosed This one originally appeared in Tread Carefully but I got word from a reader that it might just be a scam. Approach with extreme caution.

BINGO Not yet rated That's Great News BINGO Support Entry-level Full-time Connecticut United States No comp given That's Great NewsBINGOSupportEntry-levelFull-timeConnecticutUnited StatesNo comp givenClosedRemoteSee listing 14 Feb 24

Customer Support Lead OpenClosed There's a misalignment between the duties of this position and its seniority, and before you come at me with "they don't do titles! dudebro noises", they're at this very moment advertising for a Director of Engineering, so clearly they're familiar with the concept of leveling.

BINGO Not yet rated Pulley BINGO Support Lead / Manager Full-time United States Canada No comp given PulleyBINGOSupportLead / ManagerFull-timeUnited StatesCanadaNo comp givenClosedRemoteSee listing 14 Feb 24

Support Associate OpenClosed I think there's a lot of performance about culture happening on Pulley's Careers page, especially considering the explanation of culture they link to is a Twitter thread from 2020.

BINGO Not yet rated Pulley BINGO Support Early Career Full-time United States Canada No comp given PulleyBINGOSupportEarly CareerFull-timeUnited StatesCanadaNo comp givenClosedRemoteSee listing 14 Feb 24

Director, Technical Support OpenClosed They describe what they want instead of just plastering "critical-thinker" in a sentence and calling it a day! My crops are flourishing, my skin is clear, my bagels are perfectly toasted, tikkun olam everybody.

Green Means Go Not yet rated Bonterra Green Means Go Technical & Engineering Head of / Director Full-time United States $100k-$150k Closed BonterraGreen Means GoTechnical & EngineeringHead of / DirectorFull-timeUnited States$100k-$150kClosedRemoteSee listing 14 Feb 24

Training & Document Specialist OpenClosed This one is good too. Ignore any weeping you might hear. The salary range is kind of wide, but it's okay because IT'S A UNION POSITION. A UNION. FOR REAL.

Green Means Go Not yet rated Bonterra Green Means Go Knowledge & Education Mid-level Full-time United States $50k-$100k Closed BonterraGreen Means GoKnowledge & EducationMid-levelFull-timeUnited States$50k-$100kClosedRemoteSee listing 14 Feb 24

Customer Service Representative Supervisor OpenClosed Oof, let this be a lesson to me not to finalize my notes before I look at everything. The job description is harmless enough, but the real hints at culture and work environment are in the job application.

BINGO Not yet rated Acentra Health BINGO Support Lead / Manager Full-time United States Closed $0k-$50k Acentra HealthBINGOSupportLead / ManagerFull-timeUnited StatesClosed$0k-$50kRemoteSee listing 14 Feb 24

Customer Care Manager OpenClosed This seems okay? They're honest about the fact the company's experimenting with what works and what doesn't, which I appreciate, and the pay is pretty good for a non-technical, actually mid-level manager role.

Eh, It's Probably Fine Not yet rated Sundays for Dogs Eh, It's Probably Fine Support Lead / Manager Full-time United States $50k-$100k Closed Sundays for DogsEh, It's Probably FineSupportLead / ManagerFull-timeUnited States$50k-$100kClosedRemoteSee listing 14 Feb 24

Director of Technical Support OpenClosed Uh. Buckle in, my friends, because this one is A RIDE.

Seriously, Maybe Don't Not yet rated Netwrix Seriously, Maybe Don't Technical & Engineering Head of / Director Full-time United States No comp given Closed NetwrixSeriously, Maybe Don'tTechnical & EngineeringHead of / DirectorFull-timeUnited StatesNo comp givenClosedRemoteSee listing 14 Feb 24

Member Experience Associate OpenClosed I think the pay is a little low for the level of work this role will be doing, but then I pretty much always think CX folks should be paid more.

Eh, It's Probably Fine Not yet rated Sundays for Dogs Eh, It's Probably Fine Experience Early Career Full-time United States Closed $0k-$50k Sundays for DogsEh, It's Probably FineExperienceEarly CareerFull-timeUnited StatesClosed$0k-$50kRemoteSee listing 14 Feb 24

Customer Trust Manager - Complaints OpenClosed I can't decide if quoting Albert Einstein in a job description is cute or weird. I'm leaning toward cute, because this actually seems like a really neat job, and I've detected no flags. Our first Green Means Go of this week!

Green Means Go Not yet rated Mercury Green Means Go Other Lead / Manager Full-time California Oregon New York MercuryGreen Means GoOtherLead / ManagerFull-timeCaliforniaOregonNew YorkUnited States$100k-$150kClosedRemoteSee listing 14 Feb 24

Patient Service Representative OpenClosed I give them points for pay transparency, but deduct equal points for $18-$20/hr. That's shitty pay for someone with 5 years experience in "providing high-touch patient experience."

BINGO Not yet rated Midi Health BINGO Support Senior Full-time United States Closed $0k-$50k Midi HealthBINGOSupportSeniorFull-timeUnited StatesClosed$0k-$50kRemoteSee listing 06 Feb 24