Tagged

Full-time

Roles requiring you to work a standard 40 hours per week, regardless of permanent or temporary employee status.

434 entries

Director Of Customer Success OpenClosed Okay, so look. This could just be me. I am highly suspicious and cynical, I fully own that. But everything in this job description just comes across as slightly off. Just, like, this side of reasonable.

BINGO Not yet rated Virtuous BINGO Success Head of / Director Full-time Hybrid Arizona United States VirtuousBINGOSuccessHead of / DirectorFull-timeHybridArizonaUnited States"Competitive" comp not givenClosedSee listing 22 Sep 24

Manager, Customer Success OpenClosed There are two different job titles in this job description, Manager, Customer Success and Customer Success Manager. Which one refers to this role specifically? Your guess is as good as mine.

Tread Carefully Not yet rated SafetyCulture Tread Carefully Success Lead / Manager Full-time Hybrid Missouri United States SafetyCultureTread CarefullySuccessLead / ManagerFull-timeHybridMissouriUnited States"Competitive" comp not givenClosedSee listing 22 Sep 24

Customer Onboarding Manager/ Customer Success Manager- LATAM OpenClosed I swear I entered the role title exactly as it's displayed on the job listing. I'm not sure what's going on with this role, but the title in the actual job description is Customer Onboarding Manager, so...I dunno, man, I'm just the rater.

Tread Carefully Not yet rated SafetyCulture Tread Carefully Success Mid-level Full-time Hybrid Missouri United States SafetyCultureTread CarefullySuccessMid-levelFull-timeHybridMissouriUnited States"Competitive" comp not givenClosedSee listing 22 Sep 24

Customer Onboarding Manager- LATAM OpenClosed Otherwise, it seems like a straightforward onboarding role, but accessibility issues and lack of salary transparency puts it squarely in Tread Carefully.

Tread Carefully Not yet rated SafetyCulture Tread Carefully Success Mid-level Full-time Hybrid Florida United States SafetyCultureTread CarefullySuccessMid-levelFull-timeHybridFloridaUnited States"Competitive" comp not givenClosedSee listing 22 Sep 24

Manager of Customer Success OpenClosed I get that these roles will have some overlap, and seniority may be the biggest differentiator, but I dunno. It strikes me as odd and makes me wonder if they are entirely sure about the team's structure.

Tread Carefully Not yet rated SafetyCulture Tread Carefully Success Lead / Manager Full-time Hybrid United Kingdom "Competitive" comp not given SafetyCultureTread CarefullySuccessLead / ManagerFull-timeHybridUnited Kingdom"Competitive" comp not givenClosedSee listing 22 Sep 24

Director of Customer Success OpenClosed Hoo boy. Why does this read to me as "We will give you no resources, we will change the parameters of success constantly, and we will offer little to no support toward meeting your strategic goals. Good luck!"

BINGO Not yet rated SafetyCulture BINGO Success Head of / Director Full-time Hybrid United Kingdom "Competitive" comp not given SafetyCultureBINGOSuccessHead of / DirectorFull-timeHybridUnited Kingdom"Competitive" comp not givenClosedGhost Job?See listing 22 Sep 24

Head of Customer Support OpenClosed Oh wow, how unique brightwheel is! Because most startups move like molasses and expect their people to come in and fail immediately and repeatedly.

Seriously, Maybe Don't Not yet rated brightwheel Seriously, Maybe Don't Support Head of / Director Full-time United States $150k-$200k Closed brightwheelSeriously, Maybe Don'tSupportHead of / DirectorFull-timeUnited States$150k-$200kClosedRemoteSee listing 16 Sep 24

Customer Support Advocate OpenClosed The main ones: Fast-paced environment, rapidly changing requirements, poorly-edited JD requires attention to detail, JD doesn't mention benefits at all, and salary for leadership roles is good but not for frontline roles.

BINGO Not yet rated brightwheel BINGO Support Early Career Full-time United States Closed $0k-$50k brightwheelBINGOSupportEarly CareerFull-timeUnited StatesClosed$0k-$50kRemoteSee listing 16 Sep 24

Head of Customer Success OpenClosed Nope, that's...that's the salary. That's the real salary in reality.

Seriously, Maybe Don't Not yet rated AltScore Seriously, Maybe Don't Success Head of / Director Full-time Argentina Brazil Chile AltScoreSeriously, Maybe Don'tSuccessHead of / DirectorFull-timeArgentinaBrazilChileEcuadorMexicoUnited States$50k-$100kClosedRemoteSee listing 16 Sep 24

Customer Success Manager OpenClosed Can we just acknowledge that maybe it is recklessly, unforgivably irresponsible to allow 20-somethings who appear to have no professional experience before 2022 to be in charge of AI products that could destabilize democracies?

Seriously, Maybe Don't Not yet rated Bland AI Seriously, Maybe Don't Success Early Career Full-time Onsite California United States Bland AISeriously, Maybe Don'tSuccessEarly CareerFull-timeOnsiteCaliforniaUnited States$150k-$200kClosedSee listing 15 Sep 24

Founding Support Engineer OpenClosed This is essentially a Director role with engineer duties, and right now, the salary is only compensating for one of those things.

Tread Carefully Not yet rated Mintlify By The Audience Tread Carefully Technical & Engineering Head of / Director Full-time Onsite California MintlifyBy The AudienceTread CarefullyTechnical & EngineeringHead of / DirectorFull-timeOnsiteCaliforniaUnited States$100k-$150kClosedSee listing 15 Sep 24

Customer Success Manager OpenClosed See the Senior Customer Success Manager position for what Oyster did that pissed me off so much that I automatically BINGOed out this one too.

BINGO Not yet rated Oyster BINGO Success Mid-level Full-time Europe Middle East Africa OysterBINGOSuccessMid-levelFull-timeEuropeMiddle EastAfricaNo comp givenClosedRemoteSee listing 15 Sep 24

Senior Customer Success Manager (Fixed Term Cover) OpenClosed I don't even care what the rest of the job description says. I am invoking my power as Supreme Bad Job Bingo Dictator to automatically BINGO this company out.

BINGO Not yet rated Oyster BINGO Success Senior Full-time Contract Europe Middle East OysterBINGOSuccessSeniorFull-timeContractEuropeMiddle EastAfricaNo comp givenClosedRemoteSee listing 15 Sep 24

Customer Experience Team Lead OpenClosed While this feels like it could be a young company still trying to figure out its culture and hiring practices, there are still some red flags that are hard to ignore, so I think it still belongs in Tread Carefully.

Tread Carefully Not yet rated Whatnot Tread Carefully Experience Lead / Manager Full-time Onsite Arizona United States WhatnotTread CarefullyExperienceLead / ManagerFull-timeOnsiteArizonaUnited States$50k-$100kClosedSee listing 09 Sep 24

Director, Support OpenClosed It seems like a pretty straightforward Director role, but this is one of those times where playing Bad Job Bingo is more an art than a science because I'm getting a weird vibe from this job description.

Tread Carefully Not yet rated Instinct Science Tread Carefully Support Head of / Director Full-time United States $100k-$150k Closed Instinct ScienceTread CarefullySupportHead of / DirectorFull-timeUnited States$100k-$150kClosedRemoteSee listing 09 Sep 24

Product Manager, Support Experience OpenClosed This role sounds fascinating and the pay is fantastic. I see no flags, so we've got our first (and only?) Green Means Go of the week.

Green Means Go Not yet rated Stripe Green Means Go Support Mid-level Full-time United States $200k-$250k Closed StripeGreen Means GoSupportMid-levelFull-timeUnited States$200k-$250kClosedRemoteSee listing 09 Sep 24

Senior Manager, Help Center OpenClosed Seems like an awesome role with equally awesome pay.

Eh, It's Probably Fine Not yet rated Calendly Eh, It's Probably Fine Knowledge & Education Lead / Manager Full-time United States $150k-$200k Closed CalendlyEh, It's Probably FineKnowledge & EducationLead / ManagerFull-timeUnited States$150k-$200kClosedRemoteSee listing 09 Sep 24

CX Systems Administrator III OpenClosed Seems like an interesting role that doesn't come up often. We have the usual suspects ("fast-paced, dynamic environment," hello darkness, my old friend), but otherwise, nothing especially worrisome.

Eh, It's Probably Fine Not yet rated Calendly Eh, It's Probably Fine Other Senior Full-time United States $100k-$150k Closed CalendlyEh, It's Probably FineOtherSeniorFull-timeUnited States$100k-$150kClosedRemoteSee listing 09 Sep 24

Manager, Customer Service OpenClosed I'm surprised that they provide a salary range for their frontline role but not for this manager role. The way the bullet is phrased makes me wonder if it's a genuine, accidental oversight, but regardless – the lack of salary transparency means this has to go into Tread Carefully.

Tread Carefully Not yet rated 86 Repairs Tread Carefully Support Lead / Manager Full-time United States "Competitive" comp not given Closed 86 RepairsTread CarefullySupportLead / ManagerFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 09 Sep 24

Customer Service Specialist: Evenings & Weekends OpenClosed The difference is that this role is pretty entry-level and offers an avenue for folks in hospitality-based customer service roles to transition into a remote tech support role, gaining valuable startup experience in the meantime.

Eh, It's Probably Fine Not yet rated 86 Repairs Eh, It's Probably Fine Support Entry-level Full-time United States $50k-$100k Closed 86 RepairsEh, It's Probably FineSupportEntry-levelFull-timeUnited States$50k-$100kClosedRemoteSee listing 09 Sep 24

Customer Experience Lead OpenClosed Not much to say about this one except that I'm irritated this leadership role is salaried and more adequately compensated while the frontline roles are not. That's some bullshit, Ramp.

Tread Carefully Not yet rated Ramp Tread Carefully Experience Lead / Manager Full-time Florida New York United States RampTread CarefullyExperienceLead / ManagerFull-timeFloridaNew YorkUnited States$50k-$100kClosedRemoteSee listing 09 Sep 24

Customer Experience Agent OpenClosed I don't know about Miami, but $46.8K – $55K is shitty pay for a non-entry-level fintech support role in New York, even if it's remote.

Tread Carefully Not yet rated Ramp Tread Carefully Experience Early Career Full-time Florida New York United States RampTread CarefullyExperienceEarly CareerFull-timeFloridaNew YorkUnited StatesClosedGhost Job?Remote$0k-$50kSee listing 09 Sep 24

Director of Support OpenClosed Not provide fast responses and resolutions or excellent customer service, but fast TIMES and SCORES. Goddamn.

Seriously, Maybe Don't Not yet rated Level Seriously, Maybe Don't Support Head of / Director Full-time IT IS A MYSTERY Travel Required No comp given LevelSeriously, Maybe Don'tSupportHead of / DirectorFull-timeIT IS A MYSTERYTravel RequiredNo comp givenClosedRemoteSee listing 09 Sep 24

Vice President, Customer Support OpenClosed Ladies, Gentlemen, Undecided, and Robots, it's the Incredible... Shrinking... Compensation Package! So great that you can't see it! Incredible because it's beyond imagining! Embark with Apollo.io on a fascinating adventure into the unknown!

Seriously, Maybe Don't Not yet rated Apollo.io Seriously, Maybe Don't Support Executive Full-time United States "Competitive" comp not given Closed Apollo.ioSeriously, Maybe Don'tSupportExecutiveFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 09 Sep 24

Registered Customer Experience Representative OpenClosed This one is somewhat better for having lower requirements, but still. Boo.

BINGO Not yet rated Robinhood BINGO Experience Early Career Full-time Onsite Colorado Illinois RobinhoodBINGOExperienceEarly CareerFull-timeOnsiteColoradoIllinoisFloridaTexasUnited States$50k-$100kClosedSee listing 09 Sep 24

Customer Experience Representative, Advanced Services OpenClosed I take back everything I said about positive culture signals at Robinhood. It's enough to make you ask yourself: What would Robin Hood do in this situation?

BINGO Not yet rated Robinhood BINGO Experience Mid-level Full-time Onsite Colorado Illinois RobinhoodBINGOExperienceMid-levelFull-timeOnsiteColoradoIllinoisTexasFloridaUnited States$50k-$100kClosedSee listing 08 Sep 24

Customer Experience Manager, Platinum Desk OpenClosed Overall, there are positive culture signals for the company, but I'm concerned that this position will be stretched too thin to provide the leadership and mentorship Robinhood wants to see, and there's some scope creep I'd ask about as an interviewee.

Tread Carefully Not yet rated Robinhood Tread Carefully Experience Lead / Manager Full-time Onsite Colorado Illinois RobinhoodTread CarefullyExperienceLead / ManagerFull-timeOnsiteColoradoIllinoisFloridaTexasUnited States$100k-$150kClosedSee listing 08 Sep 24

Manager of Elite Customer Experience OpenClosed This is the job description equivalent of that "This is fine" cartoon.

BINGO Not yet rated Flex BINGO Experience Lead / Manager Full-time Worldwide "Competitive" comp not given Closed FlexBINGOExperienceLead / ManagerFull-timeWorldwide"Competitive" comp not givenClosedGhost Job?RemoteSee listing 08 Sep 24

Director, Healthcare Support & Operations OpenClosed Maybe it's just me, but it feels like they're asking this Director position to do a lot. It almost reads as if they asked ChatGPT for a Director of Support & Ops job description and then didn't whittle it down at all to fit this specific role.

Tread Carefully Not yet rated Ōura Tread Carefully Support Head of / Director Full-time California United States Travel Required ŌuraTread CarefullySupportHead of / DirectorFull-timeCaliforniaUnited StatesTravel Required"Competitive" comp not givenClosedRemoteSee listing 08 Sep 24

Director, Customer Experience OpenClosed Y'all, the noise I made when I saw "CX Director, MeUndies" in the #jobs channel in ElevateCX. WOOOOOOOOOO. Okay, for real. I can do this. I am a serious professional.

Tread Carefully Not yet rated MeUndies Tread Carefully Experience Head of / Director Full-time Onsite California United States MeUndiesTread CarefullyExperienceHead of / DirectorFull-timeOnsiteCaliforniaUnited States$100k-$150kClosedSee listing 08 Sep 24

Vice President, Customer Care OpenClosed You should do a general internet search for Therapy Brands. The results are...not good, particularly in light of the fuss they make about how awesome they are on their Careers page.

Seriously, Maybe Don't Not yet rated Therapy Brands Seriously, Maybe Don't Support Executive Full-time Alabama Arkansas Arizona Therapy BrandsSeriously, Maybe Don'tSupportExecutiveFull-timeAlabamaArkansasArizonaColoradoConnecticutDelawareFloridaGeorgiaKansasKentuckyLouisianaMaineMassachusettsIdahoIowaMichiganMinnesotaMarylandMississippiMissouriMontanaNebraskaNorth CarolinaNorth DakotaNew HampshireNew JerseyNew MexicoNew YorkNevadaOhioOklahomaOregonPennsylvaniaRhode IslandIllinoisSouth CarolinaTennesseeTexasUtahVirginiaWashingtonWisconsinIndianaNo comp givenClosedRemoteSee listing 02 Sep 24

Technical Support Engineer OpenClosed I don't know, y'all; my spidey sense is tingling with this one. It could be nothing, but just...tread very carefully.

Tread Carefully Not yet rated Orderly Network Tread Carefully Technical & Engineering Mid-level Full-time Worldwide No comp given Closed Orderly NetworkTread CarefullyTechnical & EngineeringMid-levelFull-timeWorldwideNo comp givenClosedGhost Job?RemoteSee listing 02 Sep 24

Customer Success Manager OpenClosed *MC voice* Ladies, gentlemen, and variations thereupon: here we have the latest and greatest in corporate employee management: Sparring sessions! For when verbally berating your employees just isn't enough. The beatings will continue until performance improves.

Tread Carefully Not yet rated Root Global Tread Carefully Success Mid-level Full-time Germany Europe No comp given Root GlobalTread CarefullySuccessMid-levelFull-timeGermanyEuropeNo comp givenClosedSee listing 02 Sep 24

Customer Experience Representative OpenClosed If the job descriptions mentioned tiny little things like compensation and benefits, I might not judge them so harshly, but it doesn't.

BINGO Not yet rated Solace BINGO Experience Early Career Full-time IT IS A MYSTERY No comp given Closed SolaceBINGOExperienceEarly CareerFull-timeIT IS A MYSTERYNo comp givenClosedRemoteSee listing 02 Sep 24

Customer Success Engineer OpenClosed Yes, I am putting this in Green Means Go despite no salary transparency, only because the hiring location is Europe / Middle East / Africa, which is so broad that it makes giving an actual salary range genuinely difficult, and everything else is just positive signals.

Green Means Go Not yet rated Eppo Green Means Go Success Mid-level Full-time Europe Middle East Africa EppoGreen Means GoSuccessMid-levelFull-timeEuropeMiddle EastAfricaNo comp givenClosedRemoteSee listing 02 Sep 24

Customer Success Manager OpenClosed I thought this was probably otherwise okay until we hit the "Personal Characteristics" section, which was just one red flag after another. Not to mention the "What's In It For You?" section contains no actual benefits, and we've got ourselves a BINGO.

BINGO Not yet rated Guidewheel BINGO Success Mid-level Full-time IT IS A MYSTERY No comp given Closed GuidewheelBINGOSuccessMid-levelFull-timeIT IS A MYSTERYNo comp givenClosedRemoteSee listing 02 Sep 24

Technical Customer Success Manager OpenClosed Kong shows their heart in their values and in the job description. I can see the shape of what they're trying to do, so I'm willing to extend the benefit of the doubt and assume they'll grow over time. I guess we'll see what I hear and how they fare in future JDs!

Eh, It's Probably Fine Not yet rated Kong Eh, It's Probably Fine Success Mid-level Full-time United States $150k-$200k Closed KongEh, It's Probably FineSuccessMid-levelFull-timeUnited States$150k-$200kClosedRemoteSee listing 01 Sep 24

Support Engineer OpenClosed Identical to the other Support Engineer roles for Grafana, just in a different US time zone. Still great.

Green Means Go Not yet rated Grafana Labs Green Means Go Technical & Engineering Mid-level Full-time US Western time zones $100k-$150k Closed Grafana LabsGreen Means GoTechnical & EngineeringMid-levelFull-timeUS Western time zones$100k-$150kClosedSee listing 31 Aug 24

Support Engineer OpenClosed Identical to the other Support Engineer roles for Grafana, just in a different US time zone. Still great.

Green Means Go Not yet rated Grafana Labs Green Means Go Technical & Engineering Mid-level Full-time US Eastern time zones $100k-$150k Closed Grafana LabsGreen Means GoTechnical & EngineeringMid-levelFull-timeUS Eastern time zones$100k-$150kClosedSee listing 31 Aug 24

Support Engineer OpenClosed Identical to the other Support Engineer roles for Grafana, just in a different US time zone. Still great.

Green Means Go Not yet rated Grafana Labs Green Means Go Technical & Engineering Mid-level Full-time US Central time zones $100k-$150k Closed Grafana LabsGreen Means GoTechnical & EngineeringMid-levelFull-timeUS Central time zones$100k-$150kClosedRemoteSee listing 31 Aug 24

Support Engineer OpenClosed Oh my dog, y'all! Y'ALL. THERE'S SALARY TRANSPARENCY FOR THIS INTERNATIONAL ROLE!!!

Green Means Go Not yet rated Grafana Labs Green Means Go Technical & Engineering Mid-level Full-time United Kingdom $50k-$100k Closed Grafana LabsGreen Means GoTechnical & EngineeringMid-levelFull-timeUnited Kingdom$50k-$100kClosedSee listing 31 Aug 24

Support Engineer OpenClosed Oh my dog, y'all! Y'ALL. THERE'S SALARY TRANSPARENCY FOR THIS INTERNATIONAL ROLE!!!

Green Means Go Not yet rated Grafana Labs Green Means Go Technical & Engineering Mid-level Full-time Sweden $50k-$100k Closed Grafana LabsGreen Means GoTechnical & EngineeringMid-levelFull-timeSweden$50k-$100kClosedRemoteSee listing 31 Aug 24

Support Engineer OpenClosed Oh my dog, y'all! Y'ALL. THERE'S SALARY TRANSPARENCY FOR THIS INTERNATIONAL ROLE!!!

Green Means Go Not yet rated Grafana Labs Green Means Go Technical & Engineering Mid-level Full-time India $50k-$100k Closed Grafana LabsGreen Means GoTechnical & EngineeringMid-levelFull-timeIndia$50k-$100kClosedRemoteSee listing 31 Aug 24

Support Engineer OpenClosed Y'all. They just...describe what they want. They're not asking for "intelligent rockstars!" I'm verklempt.

Green Means Go Not yet rated Grafana Labs Green Means Go Technical & Engineering Mid-level Full-time US Western time zones US Central time zones US Eastern time zones Grafana LabsGreen Means GoTechnical & EngineeringMid-levelFull-timeUS Western time zonesUS Central time zonesUS Eastern time zonesUnited States$100k-$150kClosedRemoteSee listing 31 Aug 24

Manager of Technical Support OpenClosed It is galling – to say the least – to see Siena hiring human support for their product when they're happy enough for it to fuel an exaggerated AI craze that's led to a CX employment crisis everywhere else. The words irony and hypocrisy come to mind.

Seriously, Maybe Don't Not yet rated Siena Seriously, Maybe Don't Technical & Engineering Lead / Manager Full-time Texas Massachusetts Colorado SienaSeriously, Maybe Don'tTechnical & EngineeringLead / ManagerFull-timeTexasMassachusettsColoradoFloridaNew YorkOregonUnited StatesOntarioCanadaIrelandUnited KingdomPortugalEurope"Competitive" comp not givenClosedRemoteSee listing 31 Aug 24

Community Support Specialist OpenClosed I think they're asking this role to do a lot of things, and unless they're hiring more than one person through this listing, I'm worried about the long-term success and energy of whoever ends up in it.

Eh, It's Probably Fine Not yet rated DuckDuckGo Eh, It's Probably Fine Senior Full-time United States Canada United Kingdom $50k-$100k DuckDuckGoEh, It's Probably FineSeniorFull-timeUnited StatesCanadaUnited Kingdom$50k-$100kClosedRemoteCommunitySee listing 31 Aug 24

Voice of Customer Manager OpenClosed Seems like a neat role, although I do wish the salary range was higher.

Eh, It's Probably Fine Not yet rated Clio Eh, It's Probably Fine Success Senior Full-time Onsite Alberta British Columbia ClioEh, It's Probably FineSuccessSeniorFull-timeOnsiteAlbertaBritish ColumbiaOntarioCanada$100k-$150kClosedSee listing 26 Aug 24

Senior Director, Customer Support OpenClosed Overall, while I don't think there are any major flags, the USD salary range is a little low for a Senior Director role of this type, so I'm going to put it in Eh, It's Probably Fine.

Eh, It's Probably Fine Not yet rated Clio Eh, It's Probably Fine Support Head of / Director Full-time United States $150k-$200k Closed ClioEh, It's Probably FineSupportHead of / DirectorFull-timeUnited States$150k-$200kClosedRemoteSee listing 26 Aug 24

Customer Success Operations Manager OpenClosed Assuming this isn't just for show and they really are rewarding existing employee work and loyalty, it seems like a green flag to me. Overall, this is a clear job description and I see nothing but positive culture signals, so I'm throwing this in Green Means Go!

Green Means Go Not yet rated Clio Green Means Go Success Lead / Manager Full-time British Columbia Alberta Ontario ClioGreen Means GoSuccessLead / ManagerFull-timeBritish ColumbiaAlbertaOntarioCanadaUnited States$50k-$100kClosedRemoteSee listing 26 Aug 24

Senior Manager, Risk and Compliance Operations OpenClosed This role is not a purely CX role, but it does have a clear CX Ops focus, so I'm comfortable listing it here.

Eh, It's Probably Fine Not yet rated Airbnb Eh, It's Probably Fine Other Lead / Manager Full-time United States $200k-$250k Closed AirbnbEh, It's Probably FineOtherLead / ManagerFull-timeUnited States$200k-$250kClosedRemoteSee listing 26 Aug 24