Tagged

Full-time

Roles requiring you to work a standard 40 hours per week, regardless of permanent or temporary employee status.

434 entries

Premium Support Associate OpenClosed Not being clear about salary upfront wastes everyone's time and demonstrates a lack of respect for a candidate's experience. (This is true regardless of where in the world the role is based.) All that to say: show me the money, Airbnb.

Tread Carefully Not yet rated Airbnb Tread Carefully Support Mid-level Full-time Alberta Ontario British Columbia AirbnbTread CarefullySupportMid-levelFull-timeAlbertaOntarioBritish ColumbiaQuebecSaskatchewanCanadaNo comp givenClosedRemoteSee listing 26 Aug 24

Lead Knowledge Strategist OpenClosed Would be in Eh, It's Probably Fine if not for the lack of salary transparency. It's your own fault, Airbnb.

Tread Carefully Not yet rated Airbnb Tread Carefully Knowledge & Education Lead / Manager Full-time Ireland No comp given Closed AirbnbTread CarefullyKnowledge & EducationLead / ManagerFull-timeIrelandNo comp givenClosedRemoteSee listing 26 Aug 24

Knowledge Strategist (Global) OpenClosed Boo, no salary transparency. Companies should always be transparent, not just when they have to be! I expected better from you, Airbnb.

Tread Carefully Not yet rated Airbnb Tread Carefully Knowledge & Education Senior Full-time Ireland No comp given Closed AirbnbTread CarefullyKnowledge & EducationSeniorFull-timeIrelandNo comp givenClosedRemoteSee listing 26 Aug 24

Knowledge Strategist OpenClosed Sounds like a neat Knowledge role, and the pay is great (especially for Knowledge work, which is often undervalued).

Eh, It's Probably Fine Not yet rated Airbnb Eh, It's Probably Fine Knowledge & Education Senior Full-time Alabama California Florida AirbnbEh, It's Probably FineKnowledge & EducationSeniorFull-timeAlabamaCaliforniaFloridaGeorgiaIllinoisMinnesotaMississippiNevadaNew JerseyNew YorkNorth CarolinaOhioOregonPennsylvaniaTennesseeTexasWashington$100k-$150kClosedRemoteSee listing 26 Aug 24

Senior Manager, Community Support PMO OpenClosed Looks like an interesting, meaty role, and I see no major flags. Pay is fantastic.

Eh, It's Probably Fine Not yet rated Airbnb Eh, It's Probably Fine Support Lead / Manager Full-time United States Closed Remote AirbnbEh, It's Probably FineSupportLead / ManagerFull-timeUnited StatesClosedRemote$200k-$250kSee listing 26 Aug 24

Senior Program Manager, Community Support OpenClosed Love how these companies are independently committing to the theme this week.

Eh, It's Probably Fine Not yet rated Airbnb Eh, It's Probably Fine Support Lead / Manager Full-time United States $150k-$200k Closed AirbnbEh, It's Probably FineSupportLead / ManagerFull-timeUnited States$150k-$200kClosedRemoteSee listing 26 Aug 24

Technical Support Engineer (L5) OpenClosed Seems great, and the salary is amazing.

Eh, It's Probably Fine Not yet rated Netflix Eh, It's Probably Fine Technical & Engineering Mid-level Full-time California United States Closed NetflixEh, It's Probably FineTechnical & EngineeringMid-levelFull-timeCaliforniaUnited StatesClosed$300k+RemoteSee listing 26 Aug 24

Player Support Lead OpenClosed The role itself seems fine, but the salary range is very wide, and the low end is way too low for a Lead role (especially at a company like Netflix). I don't think that's enough to put it in Tread Carefully, but I would ask about it if I were a candidate.

Eh, It's Probably Fine Not yet rated Netflix Eh, It's Probably Fine Support Lead / Manager Full-time California United States $150k-$200k NetflixEh, It's Probably FineSupportLead / ManagerFull-timeCaliforniaUnited States$150k-$200kClosedRemoteSee listing 26 Aug 24

Investigations & Response Manager, Customer Trust & Privacy OpenClosed Seems like a pretty straightforward role with no major flags. The salary is, of course, Netflix generous.

Eh, It's Probably Fine Not yet rated Netflix Eh, It's Probably Fine Lead / Manager Full-time California United States $200k-$250k Closed NetflixEh, It's Probably FineLead / ManagerFull-timeCaliforniaUnited States$200k-$250kClosedRemoteTrust & SafetySee listing 26 Aug 24

Senior Contact Center Operations Strategist OpenClosed Seems fine, very corporate, but they're honest about that. Benefits are fine; pay is mostly okay – I think the low end is a little too low for a senior role, but not so low that it's a major flag.

Eh, It's Probably Fine Not yet rated Genesys Eh, It's Probably Fine Support Senior Full-time Colorado Indiana United States GenesysEh, It's Probably FineSupportSeniorFull-timeColoradoIndianaUnited States$100k-$150kClosedRemoteSee listing 26 Aug 24

Support Team Lead OpenClosed Overall, it's pretty clear they're looking for a discount manager, which is enough to put this in Tread Carefully.

Tread Carefully Not yet rated Arbor Education Tread Carefully Support Lead / Manager Full-time Hybrid United Kingdom Closed Arbor EducationTread CarefullySupportLead / ManagerFull-timeHybridUnited KingdomClosed$0k-$50kSee listing 25 Aug 24

Senior Customer Success Manager OpenClosed Seems good! No major flags and the benefits are great. Salary seems a little on the low side for a Senior Customer Success Manager, but if it's just a base salary with commission, it could be great.

Eh, It's Probably Fine Not yet rated Carrot Fertility Eh, It's Probably Fine Success Senior Full-time Worldwide $100k-$150k Closed Carrot FertilityEh, It's Probably FineSuccessSeniorFull-timeWorldwide$100k-$150kClosedRemoteSee listing 25 Aug 24

Director, Global Customer Support OpenClosed Seems fine. Sounds like a very call center-y, corporate role, which is fine if that's your thing. Benefits seem good, pay range is good (if broad).

Eh, It's Probably Fine Not yet rated Eh, It's Probably Fine Support Head of / Director Full-time Maryland $200k-$250k Closed Oracle Eh, It's Probably FineSupportHead of / DirectorFull-timeMaryland$200k-$250kClosedOracleSee listing 25 Aug 24

Director of Support OpenClosed I don't think they really know why they're hiring a Director of Support, which will likely make actually working in this role unpleasant, to say the least.

Seriously, Maybe Don't Not yet rated PeopleGrove Seriously, Maybe Don't Support Head of / Director Full-time Virginia United States No comp given PeopleGroveSeriously, Maybe Don'tSupportHead of / DirectorFull-timeVirginiaUnited StatesNo comp givenClosedRemoteSee listing 25 Aug 24

Customer Success Manager OpenClosed I don't even know what this is supposed to mean, but you should NEVER EVER take on risk on behalf of the company employing you unless you're, like, a firefighter or something. Which this is very much not.

Seriously, Maybe Don't Not yet rated PeopleGrove Seriously, Maybe Don't Success Senior Full-time Virginia United States No comp given PeopleGroveSeriously, Maybe Don'tSuccessSeniorFull-timeVirginiaUnited StatesNo comp givenClosedRemoteSee listing 25 Aug 24

Customer Experience & Service Transformation Management Manager OpenClosed This job seems fine if very, very corporate.

Eh, It's Probably Fine Not yet rated Accenture Eh, It's Probably Fine Experience Lead / Manager Full-time Hybrid Illinois Virginia AccentureEh, It's Probably FineExperienceLead / ManagerFull-timeHybridIllinoisVirginiaGeorgiaTexasOregonArkansasMassachusettsColoradoIndianaNorth CarolinaIowaMichiganNew JerseyConnecticutCaliforniaWisconsinMinnesotaTennesseeNew YorkOklahomaKansasPennsylvaniaFloridaArizonaWashingtonMissouriUnited States$150k-$200kClosedSee listing 25 Aug 24

Director of Customer Success OpenClosed I think it would probably be fine, except there's no salary transparency, so into Tread Carefully it goes. Womp Womp.

Tread Carefully Not yet rated Handle Tread Carefully Success Head of / Director Full-time United States No comp given Closed HandleTread CarefullySuccessHead of / DirectorFull-timeUnited StatesNo comp givenClosedRemoteSee listing 25 Aug 24

Senior Manager, Technical Customer Support OpenClosed These companies do know that no one's forcing them to build their cultures 20,000 leagues under the sea, right? Come out of the water. It's nicer up here.

Tread Carefully Not yet rated Zuora Tread Carefully Technical & Engineering Lead / Manager Full-time Australia "Competitive" comp not given Closed ZuoraTread CarefullyTechnical & EngineeringLead / ManagerFull-timeAustralia"Competitive" comp not givenClosedRemoteSee listing 25 Aug 24

VP, Global Customer Support OpenClosed No major flags, Zuora seems to have a good grasp of what they want this position to accomplish, and the salary is excellent. Happy to put this in Eh, It's Probably Fine!

Eh, It's Probably Fine Not yet rated Zuora Eh, It's Probably Fine Support Executive Full-time United States Closed $300k+ ZuoraEh, It's Probably FineSupportExecutiveFull-timeUnited StatesClosed$300k+RemoteSee listing 25 Aug 24

Support Engineer OpenClosed No salary transparency and some interesting culture signals put this in Tread Carefully.

Tread Carefully Not yet rated Zuora Tread Carefully Technical & Engineering Senior Full-time Australia "Competitive" comp not given Closed ZuoraTread CarefullyTechnical & EngineeringSeniorFull-timeAustralia"Competitive" comp not givenClosedRemoteSee listing 25 Aug 24

Manager, Customer Onboarding OpenClosed Well, we're certainly building a narrative here, aren't we?

Tread Carefully Not yet rated Qualio Tread Carefully Success Lead / Manager Full-time United States Canada "Competitive" comp not given QualioTread CarefullySuccessLead / ManagerFull-timeUnited StatesCanada"Competitive" comp not givenClosedRemoteSee listing 25 Aug 24

Director, Customer Success OpenClosed Man, I really want to put this in Eh, It's Probably Fine, but alas, they claim a competitive salary without then sharing the salary. So – well, you know how this ends.

Tread Carefully Not yet rated Qualio Tread Carefully Success Head of / Director Full-time United States Canada "Competitive" comp not given QualioTread CarefullySuccessHead of / DirectorFull-timeUnited StatesCanada"Competitive" comp not givenClosedRemoteSee listing 25 Aug 24

Technical Support Engineer - UK OpenClosed It's our job as leadership to create an environment of respect for our customer support teams among our customers. If things are so bad that you have to specify "professional resilience" in your candidates, that's a failure of leadership and the company, not in potential candidates.

Tread Carefully Not yet rated Axonius Tread Carefully Technical & Engineering Mid-level Full-time United Kingdom No comp given Closed AxoniusTread CarefullyTechnical & EngineeringMid-levelFull-timeUnited KingdomNo comp givenClosedRemoteSee listing 25 Aug 24

Technical Support Engineer – L3 OpenClosed I understand that it's customary for there not to be salary transparency in international roles, but I refuse to excuse companies simply because they're not required to have it, *especially* when they claim to offer competitive salaries.

Tread Carefully Not yet rated Redis Tread Carefully Technical & Engineering Senior Full-time United Kingdom "Competitive" comp not given Closed RedisTread CarefullyTechnical & EngineeringSeniorFull-timeUnited Kingdom"Competitive" comp not givenClosedGhost Job?RemoteSee listing 25 Aug 24

Client Success Manager OpenClosed This one is reader-submitted, and y'all. We're whipping out "unclear if you're joining a cult or a company" for maybe the first time ever, and I HAVEN'T EVEN LOOKED AT A JOB LISTING YET.

Seriously, Maybe Don't Not yet rated Healthpreneur Seriously, Maybe Don't Success Early Career Full-time California United States Closed HealthpreneurSeriously, Maybe Don'tSuccessEarly CareerFull-timeCaliforniaUnited StatesClosedGhost Job?Remote$0k-$50kSee listing 19 Aug 24

Customer Success Manager, Strategic Accounts OpenClosed I debated on whether to rate this one as Tread Carefully or BINGO, and decided on BINGO because of the EEO statement.

BINGO Not yet rated Drata BINGO Success Senior Full-time United States $100k-$150k Closed DrataBINGOSuccessSeniorFull-timeUnited States$100k-$150kClosedRemoteSee listing 19 Aug 24

Customer Success Manager, High Touch OpenClosed This job was fine, fine, mostly fine until we hit the last bits of it, and then it started telling one hell of a story.

BINGO Not yet rated Drata BINGO Success Mid-level Full-time United States $100k-$150k Closed DrataBINGOSuccessMid-levelFull-timeUnited States$100k-$150kClosedRemoteSee listing 19 Aug 24

Technical Support Representative OpenClosed I'm on the fence about Drata's "rules" – on the one hand I appreciate the rules are highly visible and clear. But there are also more elements of toxic startup philosophy than I am personally comfortable with.

BINGO Not yet rated Drata BINGO Technical & Engineering Early Career Full-time United States $50k-$100k Closed DrataBINGOTechnical & EngineeringEarly CareerFull-timeUnited States$50k-$100kClosedRemoteSee listing 19 Aug 24

VP, Customer Success and Technical Operations OpenClosed I'm pretty impressed with the job description overall. They manage to convey the qualities they're looking for without being unnecessarily prescriptive or ableist, they seem to understand well what they're looking for, and the stated goals are unusually grounded for a VP of Success position.

Green Means Go Not yet rated HUMAN Green Means Go Success Executive Full-time Hybrid New York United States HUMANGreen Means GoSuccessExecutiveFull-timeHybridNew YorkUnited States$150k-$200kClosedSee listing 16 Aug 24

Senior Technical Writer OpenClosed I know this is a bit outside Support knowledge work, but I think it'd be a good fit for CX folks. The position seems fine, and the pay is great.

Eh, It's Probably Fine Not yet rated Eh, It's Probably Fine Knowledge & Education Senior Full-time Georgia Texas Massachusetts Illinois Eh, It's Probably FineKnowledge & EducationSeniorFull-timeGeorgiaTexasMassachusettsIllinoisCaliforniaFloridaNew YorkArizonaUtahWashingtonUnited States$150k-$200kClosedRemoteCircleSee listing 16 Aug 24

Customer Success Specialist, Financial Services OpenClosed This role has the same weird (and ableist) culture signals as the other roles from this company. Also, there's no salary transparency and the application asks for your target comp range, so into Tread Carefully it goes.

Tread Carefully Not yet rated AlphaSense Tread Carefully Success Early Career Full-time Onsite United Kingdom No comp given AlphaSenseTread CarefullySuccessEarly CareerFull-timeOnsiteUnited KingdomNo comp givenClosedSee listing 16 Aug 24

Product Specialist OpenClosed This role has the same weird (and ableist) culture signals as the other roles at this company. And while there is salary transparency here (likely due to state laws requiring it, which is also a culture signal), the application asks for your target comp range, so into Tread Carefully it goes.

Tread Carefully Not yet rated AlphaSense Tread Carefully Support Early Career Full-time Onsite New York United States AlphaSenseTread CarefullySupportEarly CareerFull-timeOnsiteNew YorkUnited States$50k-$100kClosedSee listing 16 Aug 24

Customer Success Manager (B2B - Presales) OpenClosed This role has the same weird (and ableist) culture signals as the other Manager roles. Also, there's no salary transparency and the application asks for your target comp range, so into Tread Carefully it goes.

Tread Carefully Not yet rated AlphaSense Tread Carefully Success Lead / Manager Full-time Hybrid United Kingdom No comp given AlphaSenseTread CarefullySuccessLead / ManagerFull-timeHybridUnited KingdomNo comp givenClosedSee listing 16 Aug 24

Product Specialist OpenClosed This role has the same weird (and ableist) culture signals as the Manager role. Also, there's no salary transparency and the application asks for your target comp range, so into Tread Carefully it goes.

Tread Carefully Not yet rated AlphaSense Tread Carefully Support Early Career Full-time Onsite United Kingdom No comp given AlphaSenseTread CarefullySupportEarly CareerFull-timeOnsiteUnited KingdomNo comp givenClosedSee listing 16 Aug 24

Product Specialist, Manager (Post Sales) OpenClosed I'm just a girl, standing in front of a faceless company, asking them to stop saying this ableist bullshit.

Tread Carefully Not yet rated AlphaSense Tread Carefully Support Lead / Manager Full-time Hybrid United Kingdom No comp given AlphaSenseTread CarefullySupportLead / ManagerFull-timeHybridUnited KingdomNo comp givenClosedSee listing 16 Aug 24

Product Specialist, Manager (Pre Sales) OpenClosed This role has the same weird (and ableist) culture signals as the other Manager roles. Also, there's no salary transparency and the application asks for your target comp range, so into Tread Carefully it goes.

Tread Carefully Not yet rated AlphaSense Tread Carefully Support Early Career Full-time Hybrid United Kingdom No comp given AlphaSenseTread CarefullySupportEarly CareerFull-timeHybridUnited KingdomNo comp givenClosedSee listing 15 Aug 24

Associate Customer Success Manager OpenClosed Nothing in particular is jumping out at me, but I confess I did skim. Did I mention it's long? Also that salary is as wide as the JD is verbose. One might say comically so.

Tread Carefully Not yet rated GitHub Tread Carefully Success Early Career Full-time United States $50k-$100k Closed GitHubTread CarefullySuccessEarly CareerFull-timeUnited States$50k-$100kClosedRemoteSee listing 15 Aug 24

Enterprise Customer Success Manager OpenClosed Still as obnoxious as the other two listings on the job board.

Seriously, Maybe Don't Not yet rated Finout Seriously, Maybe Don't Success Mid-level Full-time Hybrid New York $100k-$150k FinoutSeriously, Maybe Don'tSuccessMid-levelFull-timeHybridNew York$100k-$150kClosedSee listing 15 Aug 24

Customer Support Manager OpenClosed I can tell you that I think they're asking too much from a Manager-level role, and I think the evolution in their Support approach is a bad signal for the function and the company's future. Tread Carefully.

Tread Carefully Not yet rated Vetcove Tread Carefully Support Lead / Manager Full-time United States No comp given Closed VetcoveTread CarefullySupportLead / ManagerFull-timeUnited StatesNo comp givenClosedGhost Job?RemoteSee listing 15 Aug 24

Vice President, Customer Support OpenClosed On the one hand, the company has obviously put a lot of effort into thoughtful recruitment and in employee benefits. On the other, there are some flags here that I'd ask about.

Tread Carefully Not yet rated Billtrust Tread Carefully Support Executive Full-time United States $200k-$250k Closed BilltrustTread CarefullySupportExecutiveFull-timeUnited States$200k-$250kClosedRemoteSee listing 14 Aug 24

Sr. Manager, Learning & Quality, Ring Technical Customer Support OpenClosed Reading through the job description, the title seems misleading—this feels more like an AI content automation position than a Knowledge & Education one.

Tread Carefully Not yet rated Amazon Tread Carefully Knowledge & Education Senior Full-time United States $150k-$200k Closed AmazonTread CarefullyKnowledge & EducationSeniorFull-timeUnited States$150k-$200kClosedRemoteSee listing 14 Aug 24

Director, Support Operations OpenClosed If you've been taking a shot every time they exclaim you should be energized by something, you are already drunk and we haven't even gotten out of the introduction.

BINGO Not yet rated Quince BINGO Support Head of / Director Full-time United States No comp given Closed QuinceBINGOSupportHead of / DirectorFull-timeUnited StatesNo comp givenClosedRemoteSee listing 21 Jul 24

Community Manager OpenClosed This seems like a somewhat hybrid role between standard Community work and Support work, which I always enjoy seeing. Given the duties, I do wish this were a more senior title, although the pay is great regardless.

Eh, It's Probably Fine Not yet rated Medium Eh, It's Probably Fine Mid-level Full-time United States $100k-$150k Closed Remote MediumEh, It's Probably FineMid-levelFull-timeUnited States$100k-$150kClosedRemoteCommunitySee listing 21 Jul 24

Manager, Trust & Safety Complex Investigations OpenClosed Again, such efficiency at getting to BINGO! Also, after all those super-specific requirements, "must have ethics" is sincerely hilarious.

BINGO Not yet rated Turo BINGO Lead / Manager Full-time Onsite Arizona United States $50k-$100k TuroBINGOLead / ManagerFull-timeOnsiteArizonaUnited States$50k-$100kClosedTrust & SafetySee listing 01 Jul 24

Bilingual Trust & Safety Investigator OpenClosed So many flags in a single sentence! I appreciate their commitment to an efficient Bad Job Bingo game.

BINGO Not yet rated Turo BINGO Senior Full-time Onsite Ontario Canada "Competitive" comp not given TuroBINGOSeniorFull-timeOnsiteOntarioCanada"Competitive" comp not givenClosedTrust & SafetySee listing 01 Jul 24

Community & Identity Operations Specialist OpenClosed Pay is shit, especially for onsite in LA, especially for a multi-lingual role.

BINGO Not yet rated Snap BINGO Support Early Career Full-time Onsite California United States SnapBINGOSupportEarly CareerFull-timeOnsiteCaliforniaUnited States$50k-$100kClosedSee listing 01 Jul 24

Trust & Safety Lead OpenClosed I know I sound like a broken record, but there's a misalignment between this role's duties and its title/seniority. Also, no salary transparency.

Tread Carefully Not yet rated Snap Tread Carefully Lead / Manager Full-time Onsite United Kingdom No comp given Closed SnapTread CarefullyLead / ManagerFull-timeOnsiteUnited KingdomNo comp givenClosedTrust & SafetySee listing 01 Jul 24

Trust & Safety Specialist OpenClosed I think Snap might be the first company since I've started doing Bad Job Bingo to actually mention anything about wellness for Trust & Safety team members, so it has that going for it. Unfortunately, it also has enough flags that it hits BINGO.

BINGO Not yet rated Snap BINGO Early Career Full-time Onsite New York United States $50k-$100k SnapBINGOEarly CareerFull-timeOnsiteNew YorkUnited States$50k-$100kClosedTrust & SafetySee listing 01 Jul 24

Child Safety Enforcement Specialist, Trust and Safety OpenClosed I'm not putting this in Tread Carefully because anything in the job is jumping out at me specifically – let's say it's a general wariness about Google's working environment and the fact that the company doesn't address how they protect the mental health of those working in Trust & Safety.

Tread Carefully Not yet rated Google Tread Carefully Mid-level Full-time Onsite Ireland No comp given Closed GoogleTread CarefullyMid-levelFull-timeOnsiteIrelandNo comp givenClosedTrust & SafetySee listing 01 Jul 24

Trust & Safety Analyst I OpenClosed Solid, straightforward job description with no red or yellow flags and a decent salary for what appears to be a truly entry-level Trust & Safety role.

Green Means Go Not yet rated Flodesk Green Means Go Entry-level Full-time Arizona California Georgia Illinois FlodeskGreen Means GoEntry-levelFull-timeArizonaCaliforniaGeorgiaIllinoisIowaMarylandMichiganMissouriNew YorkNorth CarolinaOhioOregonRhode IslandTexasWashingtonWisconsin$50k-$100kClosedRemoteTrust & SafetySee listing 01 Jul 24