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Roles that are no longer accepting applications but that are kept for archival purposes.

408 entries

Lead Support Engineer OpenClosed The role seems pretty straightforward, and the company's Carreers page is pretty standard corporate fare. The main thing putting this in Tread Carefully is the lack of salary transparency.

Tread Carefully Not yet rated Mavenir Tread Carefully Technical & Engineering Lead / Manager Full-time Onsite Texas United States MavenirTread CarefullyTechnical & EngineeringLead / ManagerFull-timeOnsiteTexasUnited States"Competitive" comp not givenClosedSee listing 08 Jun 24

Customer Support Analyst (LATAM) OpenClosed This is not an Analyst role. Also, no mention of benefits anywhere in the JD or on the Careers page.

BINGO Not yet rated Capchase BINGO Support Mid-level Full-time Mexico South America No comp given CapchaseBINGOSupportMid-levelFull-timeMexicoSouth AmericaNo comp givenClosedRemoteSee listing 08 Jun 24

Community Lead OpenClosed I am reading these job duties, and y'all, "you will sit at the intersection of product, marketing and customer support," my ass. This role is three whole jobs. Does no one else work at this company?

Seriously, Maybe Don't Not yet rated Seriously, Maybe Don't Lead / Manager Full-time New York Massachusetts United States $100k-$150k Closed Seriously, Maybe Don'tLead / ManagerFull-timeNew YorkMassachusettsUnited States$100k-$150kClosedRemoteCommunitySunoSee listing 03 Jun 24

Vet Clinic Implementation Manager OpenClosed Hey, this is exciting! I don't know if Vetcove read this Bad Job Bingo critique, but they've updated the title of this position to Vet Clinic Implementation Manager.

Tread Carefully Not yet rated Vetcove Tread Carefully Success Lead / Manager Full-time United States No comp given Closed VetcoveTread CarefullySuccessLead / ManagerFull-timeUnited StatesNo comp givenClosedGhost Job?RemoteSee listing 01 Jun 24

Knowledgebase & Training Associate, CX OpenClosed So...AI wrote this job description, and no one proofread / edited it? Cool.

BINGO Not yet rated Caraway Home BINGO Knowledge & Education Entry-level Full-time United States "Competitive" comp not given Closed Caraway HomeBINGOKnowledge & EducationEntry-levelFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 18 Mar 24

Client Support Lead OpenClosed Okay, for starters, none (save one) of the duties listed in this JD are Lead-level duties. They clearly want a discount Director/VP of Support. (And at $70k-$150k, we're talking a *real* discount.)

BINGO Not yet rated Mindbloom BINGO Support Lead / Manager Full-time United States $100k-$150k Closed MindbloomBINGOSupportLead / ManagerFull-timeUnited States$100k-$150kClosedRemoteSee listing 12 Mar 24

Customer Experience OpenClosed My first thought when looking at this company's Careers page was: "My god, they desperately need a middle-aged manager to decline their screentime requests an hour before bedtime."

BINGO Not yet rated Skio BINGO Experience Entry-level Full-time IT IS A MYSTERY No comp given Closed SkioBINGOExperienceEntry-levelFull-timeIT IS A MYSTERYNo comp givenClosedRemoteSee listing 12 Mar 24

Team Lead, Customer Care OpenClosed This, and the whole introductory paragraph, has some of the most flowery language to describe a middle manager role that I have ever read.

Seriously, Maybe Don't Not yet rated CoreLogic Seriously, Maybe Don't Support Lead / Manager Full-time Onsite Texas Mississippi CoreLogicSeriously, Maybe Don'tSupportLead / ManagerFull-timeOnsiteTexasMississippiNew YorkUnited StatesClosed$0k-$50kSee listing 12 Mar 24

Customer Engineer OpenClosed THIS IS NOT SUPPORT ENGINEER WORK. Is something in the water? Is Venus in retrograde? Am I in the Upside Down? WHAT IS HAPPENING.

Seriously, Maybe Don't Not yet rated Pocus Seriously, Maybe Don't Technical & Engineering Early Career Full-time IT IS A MYSTERY No comp given Closed PocusSeriously, Maybe Don'tTechnical & EngineeringEarly CareerFull-timeIT IS A MYSTERYNo comp givenClosedRemoteSee listing 12 Mar 24

Support Operations Manager OpenClosed Genuinely, y'all, I don't think they know what Support is. I'm not being funny. I think someone is very confused. Or I am very confused. One of us is very confused.

Seriously, Maybe Don't Not yet rated Apollo.io Seriously, Maybe Don't Support Lead / Manager Full-time United States "Competitive" comp not given Closed Apollo.ioSeriously, Maybe Don'tSupportLead / ManagerFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 12 Mar 24

Director, Enterprise Digital Support OpenClosed It's a call center director position at a corporate giant, so, you know. Do with that what you will.

Eh, It's Probably Fine Not yet rated Spectrum Eh, It's Probably Fine Support Head of / Director Full-time Onsite Colorado $150k-$200k SpectrumEh, It's Probably FineSupportHead of / DirectorFull-timeOnsiteColorado$150k-$200kClosedSee listing 12 Mar 24

Global Senior Director of Technical Customer Support OpenClosed If this is a global senior leadership position (as described in the JD), it really should be at the VP-level or higher. Otherwise, everything seems normal enough, although I'm not sure about the salary range – seems low for a position at this level that's also hybrid in New York.

Eh, It's Probably Fine Not yet rated Forter Eh, It's Probably Fine Technical & Engineering Head of / Director Full-time Hybrid New York United States ForterEh, It's Probably FineTechnical & EngineeringHead of / DirectorFull-timeHybridNew YorkUnited States$200k-$250kClosedSee listing 12 Mar 24

Technical Support Engineer OpenClosed Job description looks reasonable enough, but there's no salary transparency, so into Tread Carefully it goes.

Tread Carefully Not yet rated Forter Tread Carefully Technical & Engineering Mid-level Full-time Hybrid United Kingdom No comp given ForterTread CarefullyTechnical & EngineeringMid-levelFull-timeHybridUnited KingdomNo comp givenClosedSee listing 12 Mar 24

Senior Customer Success Manager, Enterprise Accounts OpenClosed Well-defined (and compensated) role and the company calls out in the JD how much they value their Success team. Obviously depends on how they actually treat the team, but it's nice to see.

Eh, It's Probably Fine Not yet rated Forter Eh, It's Probably Fine Success Senior Full-time Onsite Colorado United States ForterEh, It's Probably FineSuccessSeniorFull-timeOnsiteColoradoUnited States$100k-$150kClosedSee listing 12 Mar 24

Participant Support Specialist OpenClosed I don't know if the hiring manager is an immature manager or what's happening here, but whoever wrote this job description does not have a good grasp of what makes a CX professional successful in their work. The only thing keeping this out of BINGO is that the salary is decent.

Tread Carefully Not yet rated Guideline Tread Carefully Support Early Career Full-time Colorado Washington United States GuidelineTread CarefullySupportEarly CareerFull-timeColoradoWashingtonUnited States$50k-$100kClosedRemoteSee listing 12 Mar 24

Customer Success Training Specialist OpenClosed Given the work this role will be doing and how often they will be working with senior leadership, I think it probably should have a more senior title and a slightly higher salary range.

Eh, It's Probably Fine Not yet rated Guideline Eh, It's Probably Fine Knowledge & Education Mid-level Full-time California Colorado Florida GuidelineEh, It's Probably FineKnowledge & EducationMid-levelFull-timeCaliforniaColoradoFloridaMaineMarylandMassachusettsNorth CarolinaNew YorkTexasWashingtonUnited StatesClosedRemote$50k-$100kSee listing 12 Mar 24

Customer Onboarding Specialist OpenClosed OY WITH THE POODLES ALREADY.

Eh, It's Probably Fine Not yet rated Guideline Eh, It's Probably Fine Success Mid-level Full-time Colorado Florida Maine GuidelineEh, It's Probably FineSuccessMid-levelFull-timeColoradoFloridaMaineMarylandMassachusettsNorth CarolinaTexasWashingtonUnited States$50k-$100kClosedRemoteSee listing 12 Mar 24

Manager, Customer Success (East Coast) OpenClosed Other than the casual ableism, this is a straightforward management role with a good compensation package.

Eh, It's Probably Fine Not yet rated Guideline Eh, It's Probably Fine Success Lead / Manager Full-time Florida Maine Maryland GuidelineEh, It's Probably FineSuccessLead / ManagerFull-timeFloridaMaineMarylandMassachusettsNew YorkNorth CarolinaTexasUnited States$100k-$150kClosedRemoteSee listing 12 Mar 24

VP of Customer Success OpenClosed Maybe they should have had Siena review this job listing before they posted it.

Tread Carefully Not yet rated Siena Tread Carefully Success Executive Full-time New York California North Carolina SienaTread CarefullySuccessExecutiveFull-timeNew YorkCaliforniaNorth CarolinaPennsylvaniaUnited StatesOntarioCanadaUnited KingdomIreland"Competitive" comp not givenClosedRemoteSee listing 12 Mar 24

Director of Customer Success OpenClosed But I thought this is what Siena was for? Are you saying you need humans to support humans? Real food for thought.

Tread Carefully Not yet rated Siena Tread Carefully Success Head of / Director Full-time New York California Massachusetts SienaTread CarefullySuccessHead of / DirectorFull-timeNew YorkCaliforniaMassachusettsTexasNorth CarolinaPennsylvaniaUnited StatesOntarioCanadaUnited KingdomIreland"Competitive" comp not givenClosedRemoteSee listing 12 Mar 24

Customer Success Manager OpenClosed Boy this job opening sure sounds like Support! But nah, can't be, they have their AI for that!

Tread Carefully Not yet rated Siena Tread Carefully Success Mid-level Full-time Texas Massachusetts North Carolina SienaTread CarefullySuccessMid-levelFull-timeTexasMassachusettsNorth CarolinaFloridaNew YorkCaliforniaUnited StatesOntarioCanada"Competitive" comp not givenClosedRemoteSee listing 12 Mar 24

Manager, Owner and Partner Support OpenClosed The salary range is interesting, to say the least – the low side is way too low, and I don't trust that the high side is actually on the table.

BINGO Not yet rated ChargePoint BINGO Support Lead / Manager Full-time United States $50k-$100k Closed ChargePointBINGOSupportLead / ManagerFull-timeUnited States$50k-$100kClosedRemoteSee listing 12 Mar 24

Psych Support Operations Manager OpenClosed The duties of the role and title are badly misaligned – this should be a Director-level role.

Tread Carefully Not yet rated Rula Tread Carefully Support Lead / Manager Full-time United States "Competitive" comp not given Closed RulaTread CarefullySupportLead / ManagerFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 12 Mar 24

Knowledge Base Specialist OpenClosed This actually seems like a fairly well-scoped role, but the lack of salary transparency and culture issues that surfaced in the Head of Support role put this in Tread Carefully.

Tread Carefully Not yet rated Passion.io Tread Carefully Knowledge & Education Early Career Full-time Worldwide No comp given Closed Passion.ioTread CarefullyKnowledge & EducationEarly CareerFull-timeWorldwideNo comp givenClosedRemoteSee listing 12 Mar 24

Head of Customer Support OpenClosed One day I'll have a whole Bad Job Bingo session without a SaaS company claiming to change the world but TODAY IS NOT THAT DAY

Tread Carefully Not yet rated Passion.io Tread Carefully Support Head of / Director Full-time Worldwide No comp given Closed Passion.ioTread CarefullySupportHead of / DirectorFull-timeWorldwideNo comp givenClosedRemoteSee listing 12 Mar 24

Senior Manager, Strategic Customer Success OpenClosed So...this role is a Senior Manager, Strategic Customer Success managing Senior Customer Success Managers collaborating with Account Managers, Managing Directors and Customer Success Managers. Who's on first?

Tread Carefully Not yet rated monday.com Tread Carefully Success Lead / Manager Full-time Hybrid New York United States monday.comTread CarefullySuccessLead / ManagerFull-timeHybridNew YorkUnited States$150k-$200kClosedSee listing 11 Mar 24

Enterprise Customer Success Manager OpenClosed For a hybrid role in NYC, that seems like a low salary range. And there's a *new* two-for-one! Amazing, monday.com over here disrupting corporate red flags, love it.

Tread Carefully Not yet rated monday.com Tread Carefully Success Mid-level Full-time Hybrid New York United States monday.comTread CarefullySuccessMid-levelFull-timeHybridNew YorkUnited States$100k-$150kClosedSee listing 11 Mar 24

Director of Customer Success, Mid Market OpenClosed Ehhhhh. Look. Most people want to do the very best they can, and yes, overachieve. But I am immediately suspicious of any company that wants to codify an employee doing more than what they're being paid for.

Tread Carefully Not yet rated monday.com Tread Carefully Success Head of / Director Full-time Hybrid New York United States monday.comTread CarefullySuccessHead of / DirectorFull-timeHybridNew YorkUnited States$200k-$250kClosedSee listing 11 Mar 24

Customer Experience Team Lead OpenClosed Y'all know by now that it doesn't sit well with me when leadership roles are well-compensated and frontline roles are not.

Tread Carefully Not yet rated monday.com Tread Carefully Experience Lead / Manager Full-time Hybrid Colorado United States monday.comTread CarefullyExperienceLead / ManagerFull-timeHybridColoradoUnited States$50k-$100kClosedSee listing 11 Mar 24

Customer Experience Advocate OpenClosed That salary is too low for what they want this role to do, especially considering it's not entry-level and they're a SaaS tech company.

Tread Carefully Not yet rated monday.com Tread Carefully Experience Early Career Full-time Hybrid Colorado United States monday.comTread CarefullyExperienceEarly CareerFull-timeHybridColoradoUnited States$50k-$100kClosedSee listing 11 Mar 24

Senior Customer Service Representative OpenClosed Ah, so they want a discount manager. Cooooool.

BINGO Not yet rated Dispatch BINGO Support Lead / Manager Full-time United States $50k-$100k Closed DispatchBINGOSupportLead / ManagerFull-timeUnited States$50k-$100kClosedRemoteSee listing 11 Mar 24

Manager of Customer Support OpenClosed Every time they talk about how fun they are, another venture capitalist gets a little red flag pocket square.

BINGO Not yet rated Homebot BINGO Support Lead / Manager Full-time Hybrid Colorado United States HomebotBINGOSupportLead / ManagerFull-timeHybridColoradoUnited States$50k-$100kClosedSee listing 11 Mar 24

Sr. Executive Assistant - CCO OpenClosed Again, a CX pro with an EA background would be a great fit for this role (I know y'all are out there!) and the pay is great.

Eh, It's Probably Fine Not yet rated Okta Eh, It's Probably Fine Other Senior Full-time United States $100k-$150k Closed OktaEh, It's Probably FineOtherSeniorFull-timeUnited States$100k-$150kClosedRemoteSee listing 11 Mar 24

Sr. Director, Chief of Staff to CCO OpenClosed I'm posting this here because 1) A CX professional would absolutely kill it in this role, and 2) GET THAT MONEY.

Eh, It's Probably Fine Not yet rated Okta Eh, It's Probably Fine Other Head of / Director Full-time United States Closed $300k+ OktaEh, It's Probably FineOtherHead of / DirectorFull-timeUnited StatesClosed$300k+RemoteSee listing 11 Mar 24

Customer Success Intern (Summer 2024) OpenClosed Same concerns as with the Support Intern position – no indication of what the pay is or even if the internship is paid at all.

Tread Carefully Not yet rated Okta Tread Carefully Success Internship Full-time United States No comp given Closed OktaTread CarefullySuccessInternshipFull-timeUnited StatesNo comp givenClosedRemoteSee listing 11 Mar 24

Customer Support Program Management Intern (Summer 2024) OpenClosed I'm torn on this one. I don't think I've ever seen a Customer Support Intern anywhere else, so that Okta offers an intern program for this is very cool. But the fact that they don't say what the comp is makes me think they're just trying to get Support work on the cheap.

Tread Carefully Not yet rated Okta Tread Carefully Support Internship Full-time United States No comp given Closed OktaTread CarefullySupportInternshipFull-timeUnited StatesNo comp givenClosedRemoteSee listing 11 Mar 24

Senior Technical Writer OpenClosed Seems like an interesting, thoughtfully conceived role.

Tread Carefully Not yet rated Peach Tread Carefully Knowledge & Education Senior Full-time United States $100k-$150k Closed PeachTread CarefullyKnowledge & EducationSeniorFull-timeUnited States$100k-$150kClosedRemoteSee listing 11 Mar 24

Technical Customer Support Manager OpenClosed This really should be a more senior title – Head of, at least. But the salary, responsibilities, and requirements of the position seem otherwise appropriate for the title of manager, and the Careers page looks good.

Tread Carefully Not yet rated Peach Tread Carefully Technical & Engineering Lead / Manager Full-time United States $100k-$150k Closed PeachTread CarefullyTechnical & EngineeringLead / ManagerFull-timeUnited States$100k-$150kClosedRemoteSee listing 11 Mar 24

Trainer and Content Manager OpenClosed As with the other two roles listed here, no salary given and no mention of benefits anywhere.

Tread Carefully Not yet rated First Due Tread Carefully Knowledge & Education Senior Full-time United States Travel Required No comp given First DueTread CarefullyKnowledge & EducationSeniorFull-timeUnited StatesTravel RequiredNo comp givenClosedRemoteSee listing 11 Mar 24

Implementation Product Specialist - Fire Documentation/ePCR - Canada OpenClosed As with the Director of Support role, no comp given, no mention of benefits anywhere.

Tread Carefully Not yet rated First Due Tread Carefully Success Early Career Full-time Canada No comp given Closed First DueTread CarefullySuccessEarly CareerFull-timeCanadaNo comp givenClosedRemoteSee listing 11 Mar 24

Director of Support OpenClosed This isn't necessarily a red flag given the nature of First Due's product (software for EMS and Fire agencies), but when I read this I thought for sure they'd have a great compensation package to go with this requirement! But nope, they don't.

Tread Carefully Not yet rated First Due Tread Carefully Support Head of / Director Full-time United States No comp given Closed First DueTread CarefullySupportHead of / DirectorFull-timeUnited StatesNo comp givenClosedRemoteSee listing 11 Mar 24

Director, YouTube Trust and Safety OpenClosed I'm not putting this in Tread Carefully because anything in the job is jumping out at me specifically – let's say it's a general wariness about Google's working environment and the fact that, again, the company doesn't address how they protect the mental health of those working in Trust & Safety.

Tread Carefully Not yet rated YouTube Tread Carefully Head of / Director Full-time Onsite California United States $250k-$300k YouTubeTread CarefullyHead of / DirectorFull-timeOnsiteCaliforniaUnited States$250k-$300kClosedTrust & SafetySee listing 11 Mar 24

HPC Support Engineer - Enterprise OpenClosed Seems great – the Careers page is straightforward and informative and so is the job description. They seem to have a clear idea of their mission and what they're looking for in this role and they avoid euphemisms for startup life that often spell trouble in companies like this.

Green Means Go Not yet rated Lambda Green Means Go Technical & Engineering Mid-level Full-time United States $100k-$150k Closed LambdaGreen Means GoTechnical & EngineeringMid-levelFull-timeUnited States$100k-$150kClosedRemoteSee listing 04 Mar 24

Customer Experience Manager OpenClosed I don't see any major flags and that's a good salary range for an early career role.

Eh, It's Probably Fine Not yet rated Pendo Eh, It's Probably Fine Experience Early Career Full-time United States $50k-$100k Closed PendoEh, It's Probably FineExperienceEarly CareerFull-timeUnited States$50k-$100kClosedRemoteSee listing 01 Mar 24

Technical Support Engineer (TSE) OpenClosed The job description overall seems fine, but the pay is piddly for an onsite role in San Francisco, especially for a technical role. It's low enough, in fact, that I'm putting it in Tread Carefully.

Tread Carefully Not yet rated Pendo Tread Carefully Technical & Engineering Early Career Full-time Hybrid California United States PendoTread CarefullyTechnical & EngineeringEarly CareerFull-timeHybridCaliforniaUnited States$50k-$100kClosedSee listing 01 Mar 24

Director of Central Support OpenClosed If I score this strictly, it could be a BINGO, but I'm not going to. Honestly, for the right person, going in with their eyes open (and assuming the pay doesn't suck)? It could be an interesting, meaty role.

Tread Carefully Not yet rated Pacaso Tread Carefully Support Head of / Director Full-time United States "Competitive" comp not given Closed PacasoTread CarefullySupportHead of / DirectorFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 01 Mar 24

Director, Technical Support (L2) OpenClosed "You want to be with the best" -- No. Throw me in the dumpster. Those trash pandas are my real family.

Tread Carefully Not yet rated Samsara Tread Carefully Technical & Engineering Head of / Director Full-time United States $150k-$200k Closed SamsaraTread CarefullyTechnical & EngineeringHead of / DirectorFull-timeUnited States$150k-$200kClosedRemoteSee listing 01 Mar 24

Trust & Safety Solutions Manager OpenClosed Careers page is pretty basic; doesn't mention benefits at all, and neither does the job description. Otherwise, Cinder does a good job of explaining what its looking for in this role, and I don't see any major flags.

Eh, It's Probably Fine Not yet rated Cinder Eh, It's Probably Fine Senior Full-time New York Texas California United States CinderEh, It's Probably FineSeniorFull-timeNew YorkTexasCaliforniaUnited StatesUS Eastern time zones$150k-$200kClosedRemoteTrust & SafetySee listing 01 Mar 24

Senior Consultant OpenClosed Holy shit, SO MANY RED FLAGS, SO FAST. This is the most unhinged job description I've ever reviewed.

Seriously, Maybe Don't Not yet rated Trilogy Seriously, Maybe Don't Other Senior Full-time Worldwide $150k-$200k Closed TrilogySeriously, Maybe Don'tOtherSeniorFull-timeWorldwide$150k-$200kClosedRemoteSee listing 01 Mar 24

Senior Manager, Member Services and Customer Retention OpenClosed And there it is, folks, our first Seriously, Maybe Don't of the week! Imagine being an education company that thinks education isn't political. IMAGINE.

Seriously, Maybe Don't Not yet rated Varsity Tutors Seriously, Maybe Don't Other Lead / Manager Full-time United States "Competitive" comp not given Closed Varsity TutorsSeriously, Maybe Don'tOtherLead / ManagerFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 01 Mar 24