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United States

356 entries

Director of Product, Support Services OpenClosed I'm tentatively putting this in Green Means Go only because they state that they don't negotiate salaries. In the context of their Careers page and the job description, it doesn't seem like a flag.

Green Means Go Not yet rated Alma Green Means Go Support Head of / Director Full-time United States $200k-$250k Closed AlmaGreen Means GoSupportHead of / DirectorFull-timeUnited States$200k-$250kClosedRemoteSee listing 06 Feb 24

Senior Associate, Onboarding Operations OpenClosed

Tread Carefully Not yet rated Airwallex Tread Carefully Success Senior Full-time United States "Competitive" comp not given Closed AirwallexTread CarefullySuccessSeniorFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 06 Feb 24

Senior Customer Service Representative OpenClosed

BINGO Not yet rated Airwallex BINGO Support Mid-level Full-time United States "Competitive" comp not given Closed AirwallexBINGOSupportMid-levelFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 06 Feb 24

Senior Support Specialist, Payroll OpenClosed 10 YEARS OF EXPERIENCE for at most $67k at a SaaS company? Am I reading that right? WHAT THE HELL.

BINGO Not yet rated Restaurant365 BINGO Support Senior Full-time United States $50k-$100k Closed Restaurant365BINGOSupportSeniorFull-timeUnited States$50k-$100kClosedRemoteSee listing 05 Feb 24

Sr. Customer Experience (CX) Operations Manager OpenClosed You should take a drink of water every time you come across the word "operation" or a derivative in this job listing. You'll be really hydrated.

BINGO Not yet rated PandaDoc BINGO Experience Lead / Manager Full-time United States "Competitive" comp not given Closed PandaDocBINGOExperienceLead / ManagerFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 05 Feb 24

Trust & Safety Data Analyst OpenClosed Job description is thoughtful and well-written, benefits are excellent, and Careers page is clear and informative. This would be in Green Means Go except the salary range seems low for SF and NYC, especially considering they're wanting someone with a master's degree.

Eh, It's Probably Fine Not yet rated Match Group Eh, It's Probably Fine Mid-level Full-time Hybrid California New York United States Match GroupEh, It's Probably FineMid-levelFull-timeHybridCaliforniaNew YorkUnited States$100k-$150kClosedTrust & SafetySee listing 04 Feb 24

Enterprise Customer Success Manager OpenClosed For the most part, the job description is well-written and honest, but no salary transparency means that this job goes into Tread Carefully.

Tread Carefully Not yet rated Canva Tread Carefully Success Mid-level Full-time Onsite Texas United States CanvaTread CarefullySuccessMid-levelFull-timeOnsiteTexasUnited StatesNo comp givenClosedSee listing 04 Feb 24

Trust and Safety Enforcement Lead OpenClosed I always want to call attention to the fact that companies are very good at acknowledging when certain roles might come into contact with disturbing content but are very bad at addressing how they plan to support your mental health post-exposure to said content.

Eh, It's Probably Fine Not yet rated Eh, It's Probably Fine Lead / Manager Full-time Hybrid California New York United States $250k-$300k Eh, It's Probably FineLead / ManagerFull-timeHybridCaliforniaNew YorkUnited States$250k-$300kClosedTrust & SafetyAnthropicSee listing 04 Feb 24

Trust and Safety Responsible Deployment Policy Lead OpenClosed Same note as with the other T&S Lead role: companies are very good at acknowledging when certain roles might come into contact with disturbing content but are very bad at addressing how they plan to support your mental health post-exposure to said content.

Eh, It's Probably Fine Not yet rated Eh, It's Probably Fine Lead / Manager Full-time Hybrid California United States $250k-$300k Closed Eh, It's Probably FineLead / ManagerFull-timeHybridCaliforniaUnited States$250k-$300kClosedTrust & SafetyAnthropicSee listing 04 Feb 24

Trust and Safety Analyst OpenClosed Yes, it's AI. I'm as surprised as you.

Green Means Go Not yet rated Green Means Go Mid-level Full-time Hybrid California New York United States $150k-$200k Green Means GoMid-levelFull-timeHybridCaliforniaNew YorkUnited States$150k-$200kClosedTrust & SafetyAnthropicSee listing 04 Feb 24

Policy Design Manager, Child Safety and Emotional and Psychological Harm OpenClosed Yes, it's AI. I'm as surprised as you.

Green Means Go Not yet rated Green Means Go Senior Full-time Hybrid California New York United States $200k-$250k Green Means GoSeniorFull-timeHybridCaliforniaNew YorkUnited States$200k-$250kClosedTrust & SafetyAnthropicSee listing 04 Feb 24

Privacy Operations Specialist OpenClosed The "ambiguous environments" bit stands out to me in particular, since all of the responsibilities of the role seem pretty concrete in scope – so where's the ambiguity coming from?

Eh, It's Probably Fine Not yet rated Eh, It's Probably Fine Other Mid-level Full-time Hybrid California United States $100k-$150k Eh, It's Probably FineOtherMid-levelFull-timeHybridCaliforniaUnited States$100k-$150kClosedAnthropicSee listing 04 Feb 24

VP, Trust & Safety OpenClosed Don't love their use of "evangelize" in regards to working with stakeholders; there are plenty of alternatives for describing advocacy that don't have religious-extremist undertones.

Eh, It's Probably Fine Not yet rated Upwork Eh, It's Probably Fine Executive Full-time United States Closed $300k+Remote UpworkEh, It's Probably FineExecutiveFull-timeUnited StatesClosed$300k+RemoteTrust & SafetySee listing 03 Feb 24

Senior Community Manager OpenClosed I know this title is Senior Community Manager, but given the duties of the role I'd expect it to be Head / Director of Community (unusually, though, the compensation is pretty spot on even if the title isn't).

Eh, It's Probably Fine Not yet rated Second Dinner Eh, It's Probably Fine Lead / Manager Full-time United States $150k-$200k Closed Remote Second DinnerEh, It's Probably FineLead / ManagerFull-timeUnited States$150k-$200kClosedRemoteCommunitySee listing 03 Feb 24

Senior Manager, Moderation Operations, Trust & Safety OpenClosed See the Product Support Manager, Payments post for important info on Roblox's lack of diversity.

Tread Carefully Not yet rated Roblox Tread Carefully Lead / Manager Full-time Onsite California United States $200k-$250k RobloxTread CarefullyLead / ManagerFull-timeOnsiteCaliforniaUnited States$200k-$250kClosedTrust & SafetySee listing 03 Feb 24

Knowledge Management Lead, Trust & Safety Operations OpenClosed See the Product Support Manager, Payments post for important info on Roblox's lack of diversity.

Tread Carefully Not yet rated Roblox Tread Carefully Knowledge & Education Lead / Manager Full-time Onsite California United States RobloxTread CarefullyKnowledge & EducationLead / ManagerFull-timeOnsiteCaliforniaUnited States$200k-$250kClosedSee listing 03 Feb 24

Product Support Manager, Payments OpenClosed Roblox apparently employs over 2000 people. I have combed through every single Careers-related page, even watched every video, and I honestly can't tell you if a single Black person works there.

Tread Carefully Not yet rated Roblox Tread Carefully Support Senior Full-time Onsite California United States RobloxTread CarefullySupportSeniorFull-timeOnsiteCaliforniaUnited States$150k-$200kClosedSee listing 03 Feb 24

Customer Success Manager OpenClosed Strangely wide salary range; based on the Qualifications section, this is not an entry-level role.

Eh, It's Probably Fine Not yet rated MongoDB Eh, It's Probably Fine Success Mid-level Full-time Onsite Texas United States MongoDBEh, It's Probably FineSuccessMid-levelFull-timeOnsiteTexasUnited States$50k-$100kClosedSee listing 03 Feb 24

Vice President, Global Incident Management & Escalations OpenClosed Very wide salary range, but high enough that I don't think it really matters.

Eh, It's Probably Fine Not yet rated MongoDB Eh, It's Probably Fine Support Executive Full-time Hybrid New York California MongoDBEh, It's Probably FineSupportExecutiveFull-timeHybridNew YorkCaliforniaUnited StatesOntarioCanadaIrelandClosed$300k+See listing 03 Feb 24

Product Support Specialist OpenClosed Yes, it's AI. I'm as surprised as you. The job description is honest and straightforward, the compensation is fantastic for a role at this level, the benefits are great, the job application is thoughtful and not burdensome to applicants, and their Careers page is clear and informative. Wild, huh?

Green Means Go Not yet rated Green Means Go Support Early Career Full-time Hybrid California United States $100k-$150k Green Means GoSupportEarly CareerFull-timeHybridCaliforniaUnited States$100k-$150kClosedAnthropicSee listing 03 Feb 24

Senior Director, Trust & Safety OpenClosed Excellent benefits, including 4-day work weeks. That *might* have something to do with the Kickstarter union. I'm just saying.

Eh, It's Probably Fine Not yet rated Kickstarter PBC Eh, It's Probably Fine Head of / Director Full-time California Colorado Connecticut Florida Kickstarter PBCEh, It's Probably FineHead of / DirectorFull-timeCaliforniaColoradoConnecticutFloridaGeorgiaIllinoisMassachusettsMarylandNorth CarolinaNew JerseyNew YorkOregonVirginiaWashingtonUnited StatesOntarioBritish ColumbiaCanadaUnited Kingdom$150k-$200kClosedRemoteTrust & SafetySee listing 02 Feb 24

Manager, Trust and Safety OpenClosed My friends. As a CX leader, I advise you to think very carefully before working in Trust & Safety for a company that routinely launches products before they've fully considered the risks and tactical challenges involved with said products.

Seriously, Maybe Don't Not yet rated Scale Seriously, Maybe Don't Lead / Manager Full-time Onsite California Washington New York ScaleSeriously, Maybe Don'tLead / ManagerFull-timeOnsiteCaliforniaWashingtonNew YorkUnited States$150k-$200kClosedTrust & SafetySee listing 02 Feb 24

Senior Risk Analyst, Trust and Safety OpenClosed Looooooool at this remote-baiting. Just say hybrid, my dudes.

Eh, It's Probably Fine Not yet rated Thumbtack Eh, It's Probably Fine Senior Full-time Hybrid United States Canada Philippines ThumbtackEh, It's Probably FineSeniorFull-timeHybridUnited StatesCanadaPhilippines$150k-$200kClosedTrust & SafetySee listing 02 Feb 24

Threat Investigator, Child Safety OpenClosed Considering the highly sensitive investigations required and the disturbing content involved, Meta doesn't talk at all about how they'll support the mental health of the person in this role.

Tread Carefully Not yet rated Tread Carefully Mid-level Full-time Onsite California Washington United States $100k-$150k Tread CarefullyMid-levelFull-timeOnsiteCaliforniaWashingtonUnited States$100k-$150kClosedTrust & SafetyMetaSee listing 02 Feb 24

Technical Support Engineer OpenClosed My biggest concern is that the pay seems really low for what reads like a mid-level Engineering job description – reads to me like they're trying to get a Dev on the cheap by placing them under Customer Success.

Eh, It's Probably Fine Not yet rated Prismatic Eh, It's Probably Fine Technical & Engineering Mid-level Full-time United States $50k-$100k Closed PrismaticEh, It's Probably FineTechnical & EngineeringMid-levelFull-timeUnited States$50k-$100kClosedRemoteSee listing 29 Jan 24

Customer Experience Associate OpenClosed This job was mostly fine until we got to the "We're ideally seeking" section and then it was just downhill from there.

BINGO Not yet rated Bilt Rewards BINGO Experience Early Career Full-time Onsite New York United States Bilt RewardsBINGOExperienceEarly CareerFull-timeOnsiteNew YorkUnited States$50k-$100kClosedSee listing 29 Jan 24

Patient Access Programs Operations Specialist OpenClosed What is with all the "Poorly-edited job description requires attention to detail" winners lately?

BINGO Not yet rated SmithRx BINGO Other Early Career Full-time Onsite Texas Utah SmithRxBINGOOtherEarly CareerFull-timeOnsiteTexasUtahUnited StatesNo comp givenClosedSee listing 29 Jan 24

Head of Support Engineering OpenClosed This is a critical role within the Engineering organization leading and scaling our Support Engineering team. You will own and drive Tecton’s customer-facing support efforts to the next level to provide a phenomenal user experience.

Eh, It's Probably Fine Not yet rated Tecton Eh, It's Probably Fine Technical & Engineering Head of / Director Full-time California Washington New York TectonEh, It's Probably FineTechnical & EngineeringHead of / DirectorFull-timeCaliforniaWashingtonNew YorkUnited States$150k-$200kClosedRemoteSee listing 29 Jan 24

Patient Access Programs Operations Analyst OpenClosed After the first two poorly-edited job descriptions, it's just funny now.

BINGO Not yet rated SmithRx BINGO Other Early Career Full-time Onsite Texas Utah SmithRxBINGOOtherEarly CareerFull-timeOnsiteTexasUtahUnited StatesNo comp givenClosedSee listing 29 Jan 24

Customer Success Manager OpenClosed

BINGO Not yet rated VelocityEHS BINGO Success Mid-level Full-time United States Canada "Competitive" comp not given VelocityEHSBINGOSuccessMid-levelFull-timeUnited StatesCanada"Competitive" comp not givenClosedRemoteSee listing 29 Jan 24

Customer Success Manager, Public Sector OpenClosed Y'all, the Company Careers page BINGOed before I even got to the job description, which actually looks fairly normal (if only available on LinkedIn). Not that I think y'all are doing this, but if anyone is, this is a really good example of why you can't just apply to a role based off a job listing.

BINGO Not yet rated Tadaweb BINGO Success Mid-level Full-time United States "Competitive" comp not given Closed TadawebBINGOSuccessMid-levelFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 29 Jan 24

Customer Support Manager OpenClosed They repeat "dynamic environment" a lot. There are several other Success and Support roles open and the ones I've seen are pretty fair compensation-wise, so worth a look if working in a "fast moving dynamic environment" doesn't phase you.

Tread Carefully Not yet rated ParentSquare Tread Carefully Support Lead / Manager Full-time California United States $50k-$100k ParentSquareTread CarefullySupportLead / ManagerFull-timeCaliforniaUnited States$50k-$100kClosedRemoteSee listing 29 Jan 24

Customer Experience Manager OpenClosed This seems intentionally worded to be confusing: "Exceptional 401k Match: We've got your financial future covered. Enjoy an 80% match of the first 10% deferral."

Tread Carefully Not yet rated Momentus Technologies Tread Carefully Experience Mid-level Full-time United States Canada South America Momentus TechnologiesTread CarefullyExperienceMid-levelFull-timeUnited StatesCanadaSouth AmericaNo comp givenClosedRemoteSee listing 29 Jan 24

Senior Client Success Manager OpenClosed That's a suspiciously wide salary range. Also, the "ensure 100% client retention with high client satisfaction (9/10+ NPS scores)" made me do a double-take.

Tread Carefully Not yet rated Hinge Health Tread Carefully Success Senior Full-time United States $100k-$150k Closed Hinge HealthTread CarefullySuccessSeniorFull-timeUnited States$100k-$150kClosedRemoteSee listing 29 Jan 24

Manager of Customer Support OpenClosed The application requires you to create an account with Dayforce, which seems like an even more corporate Workday, which I honestly didn't think was possible.

Tread Carefully Not yet rated Onit Tread Carefully Support Lead / Manager Full-time United States "Competitive" comp not given Closed OnitTread CarefullySupportLead / ManagerFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 29 Jan 24

Supervisor, Technical Support OpenClosed This is another wide salary range, but seeing as they're open to folks who are newer as managers, I actually think it's a good thing.

Eh, It's Probably Fine Not yet rated Samsara Eh, It's Probably Fine Technical & Engineering Lead / Manager Full-time United States $50k-$100k Closed SamsaraEh, It's Probably FineTechnical & EngineeringLead / ManagerFull-timeUnited States$50k-$100kClosedRemoteSee listing 29 Jan 24

Customer Experience Representative OpenClosed I've gotten multiple reports of this being a shady company with especially shady hiring practices. It also appears the Department of Labor is investigating them over unpaid overtime hours for its contractors.

Seriously, Maybe Don't Not yet rated Clipboard Health Seriously, Maybe Don't Experience Early Career Full-time United States "Competitive" comp not given Closed Clipboard HealthSeriously, Maybe Don'tExperienceEarly CareerFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 29 Jan 24

Customer Success & Transformation Manager OpenClosed Listen this is nonsense but they're hiring a ton so just go to their website I'm gonna lay down on the floor for a minute

Seriously, Maybe Don't Not yet rated AiDash Seriously, Maybe Don't Success Mid-level Full-time United States United Kingdom No comp given AiDashSeriously, Maybe Don'tSuccessMid-levelFull-timeUnited StatesUnited KingdomNo comp givenClosedRemoteSee listing 29 Jan 24

Supervisor, Customer Success OpenClosed Basically a can of Chock Full O' Nopes.

BINGO Not yet rated SOCi BINGO Success Lead / Manager Full-time United States No comp given Closed SOCiBINGOSuccessLead / ManagerFull-timeUnited StatesNo comp givenClosedRemoteSee listing 29 Jan 24

Senior Customer Success Manager OpenClosed OH WOW, WHERE TO START.

Seriously, Maybe Don't Not yet rated Seriously, Maybe Don't Success Mid-level Full-time US Eastern time zones United States Europe $50k-$100k Seriously, Maybe Don'tSuccessMid-levelFull-timeUS Eastern time zonesUnited StatesEurope$50k-$100kClosedRemoteElevenLabsSee listing 29 Jan 24

Patient Access Programs Supervisor OpenClosed

BINGO Not yet rated SmithRx BINGO Other Lead / Manager Full-time Onsite Texas United States SmithRxBINGOOtherLead / ManagerFull-timeOnsiteTexasUnited StatesNo comp givenClosedSee listing 29 Jan 24

Director of Customer Experience OpenClosed

BINGO Not yet rated PartsSource BINGO Experience Head of / Director Full-time Ohio United States "Competitive" comp not given PartsSourceBINGOExperienceHead of / DirectorFull-timeOhioUnited States"Competitive" comp not givenClosedRemoteSee listing 29 Jan 24

Senior Manager, Customer Success Management OpenClosed Suspiciously wide salary range.

Eh, It's Probably Fine Not yet rated GitHub Eh, It's Probably Fine Success Lead / Manager Full-time United States $150k-$200k Closed GitHubEh, It's Probably FineSuccessLead / ManagerFull-timeUnited States$150k-$200kClosedRemoteSee listing 29 Jan 24

Technical Support Specialist OpenClosed A bilingual candidate with a bachelor's degree in computer science and technical expertise in cloud applications, mobile computing, and hardware device troubleshooting should not be making $35,403 to $59,500. I mean, come the fuck on.

BINGO Not yet rated Samsara BINGO Technical & Engineering Early Career Full-time United States Closed $0k-$50k SamsaraBINGOTechnical & EngineeringEarly CareerFull-timeUnited StatesClosed$0k-$50kRemoteSee listing 29 Jan 24

Manager, Customer Success Systems OpenClosed

Eh, It's Probably Fine Not yet rated Samsara Eh, It's Probably Fine Success Lead / Manager Full-time United States $200k-$250k Closed SamsaraEh, It's Probably FineSuccessLead / ManagerFull-timeUnited States$200k-$250kClosedRemoteSee listing 29 Jan 24

Manager, Technical Support OpenClosed

Eh, It's Probably Fine Not yet rated Conversica Eh, It's Probably Fine Technical & Engineering Lead / Manager Full-time United States $100k-$150k Closed ConversicaEh, It's Probably FineTechnical & EngineeringLead / ManagerFull-timeUnited States$100k-$150kClosedRemoteSee listing 29 Jan 24

Senior Director, Community OpenClosed The salary range is great, if not really wide. My biggest concern is they're asking for 12+ years of experience in managing online communities, which could be fine if they count non-work experience.

Eh, It's Probably Fine Not yet rated Autodesk Eh, It's Probably Fine Head of / Director Full-time California United States $200k-$250k Closed AutodeskEh, It's Probably FineHead of / DirectorFull-timeCaliforniaUnited States$200k-$250kClosedRemoteCommunitySee listing 29 Jan 24

Vice President, Global Customer Support OpenClosed Job application is through Workday. My condolences.

Tread Carefully Not yet rated ServiceTitan Tread Carefully Support Executive Full-time United States $150k-$200k Closed ServiceTitanTread CarefullySupportExecutiveFull-timeUnited States$150k-$200kClosedRemoteSee listing 21 Jan 24

Director of Product & Operations, Customer Experience OpenClosed We are seeking a Director of Product & Operations, Customer Experiencee to lead our Customer Support and Moderation teams as well as lead Product initiatives related to internal tooling and Trust & Safety.

Eh, It's Probably Fine Not yet rated Grindr Eh, It's Probably Fine Experience Head of / Director Full-time Hybrid California United States GrindrEh, It's Probably FineExperienceHead of / DirectorFull-timeHybridCaliforniaUnited States$200k-$250kClosedSee listing 21 Jan 24

Director of Customer Success USA OpenClosed Doesn't mention benefits anywhere in the job description or the Join Us page.

Tread Carefully Not yet rated run:ai Tread Carefully Success Head of / Director Full-time United States No comp given Closed run:aiTread CarefullySuccessHead of / DirectorFull-timeUnited StatesNo comp givenClosedRemoteSee listing 21 Jan 24