Tagged

United States

356 entries

Senior Manager, Customer Strategy OpenClosed

Eh, It's Probably Fine Not yet rated League Eh, It's Probably Fine Other Lead / Manager Full-time Onsite Illinois United States LeagueEh, It's Probably FineOtherLead / ManagerFull-timeOnsiteIllinoisUnited States$100k-$150kClosedSee listing 21 Jan 24

Senior Customer Success Manager OpenClosed Candidates should have a strong attention to detail, but the company can't consistently capitalize its own name. Okay!

BINGO Not yet rated run:ai BINGO Success Senior Full-time United States No comp given Closed run:aiBINGOSuccessSeniorFull-timeUnited StatesNo comp givenClosedRemoteSee listing 21 Jan 24

Principal, Customer Strategy OpenClosed Obviously, there are some typos in the job description and it's very business-speaky, but I don't think either is particularly worrisome, especially since there are some green flags in this listing too (like being clear about the application and interviewing process).

Eh, It's Probably Fine Not yet rated League Eh, It's Probably Fine Other Senior Full-time United States $150k-$200k Closed LeagueEh, It's Probably FineOtherSeniorFull-timeUnited States$150k-$200kClosedRemoteSee listing 21 Jan 24

Director, Technical Support OpenClosed Look, I don't think you can honestly say you're "committed to fair and equitable compensation for all of [your] employees" and then only post salary ranges for leadership positions. Come on.

Tread Carefully Not yet rated ServiceTitan Tread Carefully Technical & Engineering Head of / Director Full-time United States $150k-$200k Closed ServiceTitanTread CarefullyTechnical & EngineeringHead of / DirectorFull-timeUnited States$150k-$200kClosedRemoteSee listing 21 Jan 24

Customer Support Operations Manager OpenClosed

Tread Carefully Not yet rated Empower Tread Carefully Support Lead / Manager Full-time United States "Competitive" comp not given Closed EmpowerTread CarefullySupportLead / ManagerFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 21 Jan 24

Director of Customer Support OpenClosed "We share your values: a dedication to Texans" is an...unexpectedly short list of values.

Tread Carefully Not yet rated Spindlemedia Tread Carefully Support Head of / Director Full-time Texas United States $100k-$150k SpindlemediaTread CarefullySupportHead of / DirectorFull-timeTexasUnited States$100k-$150kClosedRemoteSee listing 21 Jan 24

Principal Customer Service Advisor - OPIS OpenClosed This job description is something else. There I am, minding my own business, thinking this is a normal junior customer service role, and then I read with own two eyes: "A minimum of 7 years in an OPIS CS position[...]or 5-10 years experience in a contact center/customer service environment."

BINGO Not yet rated Dow Jones BINGO Support Senior Full-time United States $100k-$150k Closed Dow JonesBINGOSupportSeniorFull-timeUnited States$100k-$150kClosedRemoteSee listing 21 Jan 24

Customer Support Specialist OpenClosed

Tread Carefully Not yet rated Topstep Tread Carefully Support Early Career Full-time United States "Competitive" comp not given Closed TopstepTread CarefullySupportEarly CareerFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 21 Jan 24

Customer Support Operations Analyst OpenClosed

Tread Carefully Not yet rated Empower Tread Carefully Support Early Career Full-time United States "Competitive" comp not given Closed EmpowerTread CarefullySupportEarly CareerFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 21 Jan 24

VP Partner Support OpenClosed

Tread Carefully Not yet rated Nuvei Tread Carefully Support Executive Full-time Arizona United States No comp given NuveiTread CarefullySupportExecutiveFull-timeArizonaUnited StatesNo comp givenClosedRemoteSee listing 20 Jan 24

Customer Support Advocate OpenClosed Job application is through Workday. My condolences.

Tread Carefully Not yet rated ServiceTitan Tread Carefully Support Early Career Full-time Utah United States No comp given ServiceTitanTread CarefullySupportEarly CareerFull-timeUtahUnited StatesNo comp givenClosedRemoteSee listing 20 Jan 24

Client Support Associate OpenClosed This is a mid-senior role at least – major misalignment between title/responsibilities and requirements.

BINGO Not yet rated Nuvei BINGO Support Mid-level Full-time United States No comp given Closed NuveiBINGOSupportMid-levelFull-timeUnited StatesNo comp givenClosedRemoteSee listing 20 Jan 24

Customer Solutions Consultant OpenClosed So much casual (and occasionally weirdly aggressive) ableism in this job listing. Also, the video on their careers page is 1) a product sales pitch, and 2) all dudes. Is the entire leadership team just dudes?

BINGO Not yet rated Spiff BINGO Success Mid-level Full-time United States $50k-$100k Closed SpiffBINGOSuccessMid-levelFull-timeUnited States$50k-$100kClosedRemoteSee listing 20 Jan 24

Head of Customer Support OpenClosed I have many concerns. That the title of the role doesn't match the title in the job description. The ridiculous salary. That the company has no Careers page and the role is only listed on LinkedIn. The stability/longevity of a company staking money on other people playing video games.

Seriously, Maybe Don't Not yet rated 1v1Me Seriously, Maybe Don't Support Head of / Director Full-time United States $50k-$100k Closed 1v1MeSeriously, Maybe Don'tSupportHead of / DirectorFull-timeUnited States$50k-$100kClosedRemoteSee listing 20 Jan 24

Customer Success Operations Associate OpenClosed Same deal as with the Customer Success Manager – it's almost the exact same listing, including the degree requirements/GPA question, which seems like even more of a red flag.

BINGO Not yet rated PerformYard BINGO Success Early Career Full-time Virginia United States No comp given PerformYardBINGOSuccessEarly CareerFull-timeVirginiaUnited StatesNo comp givenClosedRemoteSee listing 19 Jan 24

Principal Customer Success Manager OpenClosed There's an identical role open for San Francisco on Checkr's Jobs page.

Eh, It's Probably Fine Not yet rated Checkr Eh, It's Probably Fine Success Senior Full-time Hybrid Colorado United States CheckrEh, It's Probably FineSuccessSeniorFull-timeHybridColoradoUnited States$150k-$200kClosedSee listing 19 Jan 24

Internal Support Strategy & Operations, Senior Manager OpenClosed Support seems to report to Sales, which makes me twitch.

Eh, It's Probably Fine Not yet rated Okta Eh, It's Probably Fine Support Lead / Manager Full-time United States $150k-$200k Closed OktaEh, It's Probably FineSupportLead / ManagerFull-timeUnited States$150k-$200kClosedRemoteSee listing 19 Jan 24

Manager, Product Support OpenClosed I'm curious as to why this isn't a Director or Head of-level role when the description says that "Petvisor is the holding company for several subsidiaries [...] This is an exciting employment opportunity with responsibilities spanning the portfolio of companies."

Tread Carefully Not yet rated PetDesk Tread Carefully Support Lead / Manager Full-time United States $50k-$100k Closed PetDeskTread CarefullySupportLead / ManagerFull-timeUnited States$50k-$100kClosedRemoteSee listing 19 Jan 24

Customer Experience Manager OpenClosed Title/seniority are misaligned with the responsibilities of the role. Lots of flags in the "Who you are" section which makes me think this role would not be well supported.

BINGO Not yet rated Pindrop BINGO Experience Lead / Manager Full-time United States "Competitive" comp not given Closed PindropBINGOExperienceLead / ManagerFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 19 Jan 24

Customer Support Analyst OpenClosed This job description is wacky. Some of the responsibilities are reasonable for a role at this level, and some are most definitely not.

BINGO Not yet rated Linus Health BINGO Support Mid-level Full-time US Eastern time zones US Central time zones United States Linus HealthBINGOSupportMid-levelFull-timeUS Eastern time zonesUS Central time zonesUnited StatesCanada$50k-$100kClosedSee listing 19 Jan 24

Business Systems Analyst, Support Operations OpenClosed

Eh, It's Probably Fine Not yet rated Checkr Eh, It's Probably Fine Support Mid-level Full-time Hybrid Colorado United States CheckrEh, It's Probably FineSupportMid-levelFull-timeHybridColoradoUnited States$100k-$150kClosedSee listing 19 Jan 24

Customer Support Representative OpenClosed

Seriously, Maybe Don't Not yet rated 1v1Me Seriously, Maybe Don't Support Entry-level Full-time United States Closed $0k-$50k 1v1MeSeriously, Maybe Don'tSupportEntry-levelFull-timeUnited StatesClosed$0k-$50kRemoteSee listing 19 Jan 24

Customer Success Manager OpenClosed I waffled on where this one should go (BINGO or Seriously, Maybe Don't). There's no Careers page, just a perfunctory EO statement at the bottom of their Jobs page along with a frankly alarming Values statement.

Cable Support Specialist OpenClosed I'll take "What job description was written by AI?" for $400, Alex.

BINGO Not yet rated AppDirect BINGO Support Early Career Full-time Hybrid Illinois United States AppDirectBINGOSupportEarly CareerFull-timeHybridIllinoisUnited StatesNo comp givenClosedSee listing 18 Jan 24

Customer Support Lead OpenClosed This job was this close to making it into Green Means Go, but there’s a misalignment between the duties of the position and the job title, so alas, into this category it goes.

Eh, It's Probably Fine Not yet rated Nova Credit Eh, It's Probably Fine Support Lead / Manager Full-time United States $100k-$150k Closed Nova CreditEh, It's Probably FineSupportLead / ManagerFull-timeUnited States$100k-$150kClosedRemoteSee listing 17 Jan 24

Senior Manager, Product Support OpenClosed

Eh, It's Probably Fine Not yet rated Shippo Eh, It's Probably Fine Support Lead / Manager Full-time United States $150k-$200k Closed ShippoEh, It's Probably FineSupportLead / ManagerFull-timeUnited States$150k-$200kClosedRemoteSee listing 16 Jan 24

Director of Product Support OpenClosed As Director of Product Support, you’ll lead a team of knowledgeable and dedicated associates and managers in their work to support and grow our creators’ businesses while maintaining performance KPIs.

Eh, It's Probably Fine Not yet rated Teachable Eh, It's Probably Fine Support Head of / Director Full-time New York United States $150k-$200k TeachableEh, It's Probably FineSupportHead of / DirectorFull-timeNew YorkUnited States$150k-$200kClosedRemoteSee listing 16 Jan 24

Head of Product Support OpenClosed This one is listed under two different titles for a total of 4 times on their website. Not sure what’s up with that.

Eh, It's Probably Fine Not yet rated Wingspan Eh, It's Probably Fine Support Head of / Director Full-time New York United States $150k-$200k WingspanEh, It's Probably FineSupportHead of / DirectorFull-timeNew YorkUnited States$150k-$200kClosedRemoteSee listing 16 Jan 24

Support Customer Experience Product Manager OpenClosed

Eh, It's Probably Fine Not yet rated Cisco Meraki Eh, It's Probably Fine Experience Full-time Onsite Illinois United States $100k-$150k Cisco MerakiEh, It's Probably FineExperienceFull-timeOnsiteIllinoisUnited States$100k-$150kClosedSee listing 16 Jan 24

Customer Service Team Leader OpenClosed This job is on Otta but isn’t listed on the company's website. But considering the Careers page is super bare-bones, that doesn’t necessarily mean anything.

BINGO Not yet rated Trust Wallet BINGO Support Lead / Manager Full-time United States Canada United Kingdom Trust WalletBINGOSupportLead / ManagerFull-timeUnited StatesCanadaUnited KingdomEurope"Competitive" comp not givenClosedRemoteSee listing 16 Jan 24

Migration Expert (Contractor) OpenClosed Compensation is per project depending on complexity, so no comp is not a red flag.

Eh, It's Probably Fine Not yet rated ConvertKit Eh, It's Probably Fine Technical & Engineering Senior Part-time Contract United States Europe ConvertKitEh, It's Probably FineTechnical & EngineeringSeniorPart-timeContractUnited StatesEuropeNo comp givenClosedRemoteSee listing 16 Jan 24

Integration Support Engineering Specialist OpenClosed $53k for a non-entry level, very technical role is laughable. The duties of the role and the title are also misaligned. And yes, again with the “not typical for offers to be made at or near the top of the [salary] range.”

BINGO Not yet rated Meridianlink BINGO Technical & Engineering Mid-level Full-time United States $50k-$100k Closed MeridianlinkBINGOTechnical & EngineeringMid-levelFull-timeUnited States$50k-$100kClosedRemoteSee listing 16 Jan 24

Multiple Positions OpenClosed Even aside from the problems in individual descriptions (of which there are plenty), having “Check out our open roles and see if you can make the cut” on your Careers page is an automatic Bingo for me, sorry not sorry.

BINGO Not yet rated ID.me BINGO Success Support Technical & Engineering Entry-level Early Career Mid-level ID.meBINGOSuccessSupportTechnical & EngineeringEntry-levelEarly CareerMid-levelLead / ManagerFull-timeOnsiteCaliforniaFloridaVirginiaUnited StatesClosedGhost Job?RemoteSee listing 16 Jan 24

Customer Advocate, Social Media OpenClosed I would expect a position that mentions owning the customer experience so often, that interfaces regularly with senior leadership, and that requires at least 4-5 years experience to have a more senior title.

Tread Carefully Not yet rated MoneyLion Tread Carefully Support Mid-level Full-time United States "Competitive" comp not given Closed MoneyLionTread CarefullySupportMid-levelFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 16 Jan 24

Head of KYC OpenClosed

Eh, It's Probably Fine Not yet rated Mercury Eh, It's Probably Fine Other Head of / Director Full-time United States Canada $250k-$300k MercuryEh, It's Probably FineOtherHead of / DirectorFull-timeUnited StatesCanada$250k-$300kClosedSee listing 16 Jan 24

Senior Manager, Enterprise Support OpenClosed

Eh, It's Probably Fine Not yet rated Motive Eh, It's Probably Fine Support Lead / Manager Full-time United States $150k-$200k Closed MotiveEh, It's Probably FineSupportLead / ManagerFull-timeUnited States$150k-$200kClosedRemoteSee listing 16 Jan 24

Vice President of Customer Experience OpenClosed Our VP Customer Experience (CX) reports to the CEO and leads the three core teams delivering value across our entire customer portfolio - Customer Success, Professional Services and Global Technical Support.

Tread Carefully Not yet rated Kustomer Tread Carefully Experience Executive Full-time New York United States "Competitive" comp not given KustomerTread CarefullyExperienceExecutiveFull-timeNew YorkUnited States"Competitive" comp not givenClosedRemoteSee listing 16 Jan 24

Senior VP of Support OpenClosed This is an odd one. I’d expect to see both on-the-ground and macro-level responsibilities for a role like this, but it’s in such an odd mix that it comes across as if they didn’t consult the actual Support team when writing it or they’re not actually sure what they want out of the role.

Tread Carefully Not yet rated Meridianlink Tread Carefully Support Executive Full-time United States $200k-$250k Closed MeridianlinkTread CarefullySupportExecutiveFull-timeUnited States$200k-$250kClosedRemoteSee listing 16 Jan 24

Director of Escalations (Support) OpenClosed

Eh, It's Probably Fine Not yet rated Cisco Meraki Eh, It's Probably Fine Support Head of / Director Full-time United States $200k-$250k Closed Cisco MerakiEh, It's Probably FineSupportHead of / DirectorFull-timeUnited States$200k-$250kClosedRemoteSee listing 16 Jan 24

Support Team Lead OpenClosed The company claims this comp is highly competitive, however considering the duties of the role and the (at their own admission) highly-complex product and the fact it’s a FinTech company, I’m calling bullshit. Otherwise, it seems fine.

Eh, It's Probably Fine Not yet rated Mercury Eh, It's Probably Fine Support Lead / Manager Full-time California New York Oregon MercuryEh, It's Probably FineSupportLead / ManagerFull-timeCaliforniaNew YorkOregonUnited States$100k-$150kClosedRemoteSee listing 16 Jan 24

Chat Support Associate OpenClosed

Tread Carefully Not yet rated Vetcove Tread Carefully Support Entry-level Full-time United States "Competitive" comp not given Closed VetcoveTread CarefullySupportEntry-levelFull-timeUnited States"Competitive" comp not givenClosedGhost Job?RemoteSee listing 16 Jan 24

Vice President of Customer Service OpenClosed Job application is through Workday. My condolences.

Eh, It's Probably Fine Not yet rated AMC Networks Eh, It's Probably Fine Support Executive Full-time Onsite New York United States AMC NetworksEh, It's Probably FineSupportExecutiveFull-timeOnsiteNew YorkUnited States$150k-$200kClosedSee listing 16 Jan 24

Payroll Support Specialist OpenClosed

Eh, It's Probably Fine Not yet rated Check Eh, It's Probably Fine Support Early Career California United States $50k-$100k Closed CheckEh, It's Probably FineSupportEarly CareerCaliforniaUnited States$50k-$100kClosedRemoteSee listing 16 Jan 24

Onboarding Specialist - Weekend Coverage (Contract) OpenClosed

Eh, It's Probably Fine Not yet rated Mercury Eh, It's Probably Fine Success Early Career Contract California New York Oregon MercuryEh, It's Probably FineSuccessEarly CareerContractCaliforniaNew YorkOregonUnited States$50k-$100kClosedSee listing 16 Jan 24

Implementation Specialist OpenClosed Neither the title nor the compensation is aligned with the duties of this role.

BINGO Not yet rated Vero BINGO Knowledge & Education Senior Full-time United States $50k-$100k Closed VeroBINGOKnowledge & EducationSeniorFull-timeUnited States$50k-$100kClosedRemoteSee listing 16 Jan 24

Manager, Customer Support OpenClosed I will be forever outraged / amused by companies that say their comp is competitive, don’t provide said comp, and then have the audacity to say they’re looking for someone who wants to hold a role for the long-term.

BINGO Not yet rated Vero BINGO Support Lead / Manager Full-time United States "Competitive" comp not given Closed VeroBINGOSupportLead / ManagerFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 16 Jan 24

Senior CX Strategy and Operations Manager OpenClosed Job application is through Workday. My condolences.

Eh, It's Probably Fine Not yet rated GoodRx Eh, It's Probably Fine Experience Senior Full-time Onsite California Washington GoodRxEh, It's Probably FineExperienceSeniorFull-timeOnsiteCaliforniaWashingtonNew YorkUnited States$100k-$150kClosedSee listing 16 Jan 24

Director, Technical Support OpenClosed Points in favor: up-front about the challenges facing the team. Points against: C-Suite is all men. No mention of benefits or comp, asks for salary expectations in application.

Tread Carefully Not yet rated Duetto Research Tread Carefully Technical & Engineering Head of / Director Full-time US Eastern time zones United States No comp given Duetto ResearchTread CarefullyTechnical & EngineeringHead of / DirectorFull-timeUS Eastern time zonesUnited StatesNo comp givenClosedRemoteSee listing 16 Jan 24

Technical Support Engineer OpenClosed This role requires at least 5 years experience, is highly technical, and is described as “designed to deliver a higher level of partnership with the customer and is not a traditional ticket-by-ticket technical support role.” So why is the pay so low?

Tread Carefully Not yet rated Qualia Tread Carefully Technical & Engineering Senior Full-time Colorado United States $50k-$100k QualiaTread CarefullyTechnical & EngineeringSeniorFull-timeColoradoUnited States$50k-$100kClosedRemoteSee listing 16 Jan 24

Head of Growth and Customer Experience OpenClosed

Tread Carefully Not yet rated Vetcove Tread Carefully Experience Head of / Director Full-time United States "Competitive" comp not given Closed VetcoveTread CarefullyExperienceHead of / DirectorFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 16 Jan 24