Tagged

Closed

Roles that are no longer accepting applications but that are kept for archival purposes.

408 entries

Technical Support Engineer OpenClosed I don't know, y'all; my spidey sense is tingling with this one. It could be nothing, but just...tread very carefully.

Tread Carefully Not yet rated Orderly Network Tread Carefully Technical & Engineering Mid-level Full-time Worldwide No comp given Closed Orderly NetworkTread CarefullyTechnical & EngineeringMid-levelFull-timeWorldwideNo comp givenClosedGhost Job?RemoteSee listing 02 Sep 24

Customer Success Manager OpenClosed *MC voice* Ladies, gentlemen, and variations thereupon: here we have the latest and greatest in corporate employee management: Sparring sessions! For when verbally berating your employees just isn't enough. The beatings will continue until performance improves.

Tread Carefully Not yet rated Root Global Tread Carefully Success Mid-level Full-time Germany Europe No comp given Root GlobalTread CarefullySuccessMid-levelFull-timeGermanyEuropeNo comp givenClosedSee listing 02 Sep 24

Customer Experience Representative OpenClosed If the job descriptions mentioned tiny little things like compensation and benefits, I might not judge them so harshly, but it doesn't.

BINGO Not yet rated Solace BINGO Experience Early Career Full-time IT IS A MYSTERY No comp given Closed SolaceBINGOExperienceEarly CareerFull-timeIT IS A MYSTERYNo comp givenClosedRemoteSee listing 02 Sep 24

Customer Experience Agent OpenClosed There's not a ton here, but what is here points to BINGO: no benefits, no salary transparency, and not-great culture signals.

BINGO Not yet rated Tilt BINGO Experience Early Career IT IS A MYSTERY "Competitive" comp not given Closed Remote TiltBINGOExperienceEarly CareerIT IS A MYSTERY"Competitive" comp not givenClosedRemoteSee listing 02 Sep 24

Customer Success Engineer OpenClosed Yes, I am putting this in Green Means Go despite no salary transparency, only because the hiring location is Europe / Middle East / Africa, which is so broad that it makes giving an actual salary range genuinely difficult, and everything else is just positive signals.

Green Means Go Not yet rated Eppo Green Means Go Success Mid-level Full-time Europe Middle East Africa EppoGreen Means GoSuccessMid-levelFull-timeEuropeMiddle EastAfricaNo comp givenClosedRemoteSee listing 02 Sep 24

Customer Success Manager OpenClosed I thought this was probably otherwise okay until we hit the "Personal Characteristics" section, which was just one red flag after another. Not to mention the "What's In It For You?" section contains no actual benefits, and we've got ourselves a BINGO.

BINGO Not yet rated Guidewheel BINGO Success Mid-level Full-time IT IS A MYSTERY No comp given Closed GuidewheelBINGOSuccessMid-levelFull-timeIT IS A MYSTERYNo comp givenClosedRemoteSee listing 02 Sep 24

Technical Customer Success Manager OpenClosed Kong shows their heart in their values and in the job description. I can see the shape of what they're trying to do, so I'm willing to extend the benefit of the doubt and assume they'll grow over time. I guess we'll see what I hear and how they fare in future JDs!

Eh, It's Probably Fine Not yet rated Kong Eh, It's Probably Fine Success Mid-level Full-time United States $150k-$200k Closed KongEh, It's Probably FineSuccessMid-levelFull-timeUnited States$150k-$200kClosedRemoteSee listing 01 Sep 24

Support Engineer OpenClosed Identical to the other Support Engineer roles for Grafana, just in a different US time zone. Still great.

Green Means Go Not yet rated Grafana Labs Green Means Go Technical & Engineering Mid-level Full-time US Western time zones $100k-$150k Closed Grafana LabsGreen Means GoTechnical & EngineeringMid-levelFull-timeUS Western time zones$100k-$150kClosedSee listing 31 Aug 24

Support Engineer OpenClosed Identical to the other Support Engineer roles for Grafana, just in a different US time zone. Still great.

Green Means Go Not yet rated Grafana Labs Green Means Go Technical & Engineering Mid-level Full-time US Eastern time zones $100k-$150k Closed Grafana LabsGreen Means GoTechnical & EngineeringMid-levelFull-timeUS Eastern time zones$100k-$150kClosedSee listing 31 Aug 24

Support Engineer OpenClosed Identical to the other Support Engineer roles for Grafana, just in a different US time zone. Still great.

Green Means Go Not yet rated Grafana Labs Green Means Go Technical & Engineering Mid-level Full-time US Central time zones $100k-$150k Closed Grafana LabsGreen Means GoTechnical & EngineeringMid-levelFull-timeUS Central time zones$100k-$150kClosedRemoteSee listing 31 Aug 24

Support Engineer OpenClosed Oh my dog, y'all! Y'ALL. THERE'S SALARY TRANSPARENCY FOR THIS INTERNATIONAL ROLE!!!

Green Means Go Not yet rated Grafana Labs Green Means Go Technical & Engineering Mid-level Full-time United Kingdom $50k-$100k Closed Grafana LabsGreen Means GoTechnical & EngineeringMid-levelFull-timeUnited Kingdom$50k-$100kClosedSee listing 31 Aug 24

Support Engineer OpenClosed Oh my dog, y'all! Y'ALL. THERE'S SALARY TRANSPARENCY FOR THIS INTERNATIONAL ROLE!!!

Green Means Go Not yet rated Grafana Labs Green Means Go Technical & Engineering Mid-level Full-time Sweden $50k-$100k Closed Grafana LabsGreen Means GoTechnical & EngineeringMid-levelFull-timeSweden$50k-$100kClosedRemoteSee listing 31 Aug 24

Support Engineer OpenClosed Oh my dog, y'all! Y'ALL. THERE'S SALARY TRANSPARENCY FOR THIS INTERNATIONAL ROLE!!!

Green Means Go Not yet rated Grafana Labs Green Means Go Technical & Engineering Mid-level Full-time India $50k-$100k Closed Grafana LabsGreen Means GoTechnical & EngineeringMid-levelFull-timeIndia$50k-$100kClosedRemoteSee listing 31 Aug 24

Support Engineer OpenClosed Y'all. They just...describe what they want. They're not asking for "intelligent rockstars!" I'm verklempt.

Green Means Go Not yet rated Grafana Labs Green Means Go Technical & Engineering Mid-level Full-time US Western time zones US Central time zones US Eastern time zones Grafana LabsGreen Means GoTechnical & EngineeringMid-levelFull-timeUS Western time zonesUS Central time zonesUS Eastern time zonesUnited States$100k-$150kClosedRemoteSee listing 31 Aug 24

Manager of Technical Support OpenClosed It is galling – to say the least – to see Siena hiring human support for their product when they're happy enough for it to fuel an exaggerated AI craze that's led to a CX employment crisis everywhere else. The words irony and hypocrisy come to mind.

Seriously, Maybe Don't Not yet rated Siena Seriously, Maybe Don't Technical & Engineering Lead / Manager Full-time Texas Massachusetts Colorado SienaSeriously, Maybe Don'tTechnical & EngineeringLead / ManagerFull-timeTexasMassachusettsColoradoFloridaNew YorkOregonUnited StatesOntarioCanadaIrelandUnited KingdomPortugalEurope"Competitive" comp not givenClosedRemoteSee listing 31 Aug 24

Community Support Specialist OpenClosed I think they're asking this role to do a lot of things, and unless they're hiring more than one person through this listing, I'm worried about the long-term success and energy of whoever ends up in it.

Eh, It's Probably Fine Not yet rated DuckDuckGo Eh, It's Probably Fine Senior Full-time United States Canada United Kingdom $50k-$100k DuckDuckGoEh, It's Probably FineSeniorFull-timeUnited StatesCanadaUnited Kingdom$50k-$100kClosedRemoteCommunitySee listing 31 Aug 24

Voice of Customer Manager OpenClosed Seems like a neat role, although I do wish the salary range was higher.

Eh, It's Probably Fine Not yet rated Clio Eh, It's Probably Fine Success Senior Full-time Onsite Alberta British Columbia ClioEh, It's Probably FineSuccessSeniorFull-timeOnsiteAlbertaBritish ColumbiaOntarioCanada$100k-$150kClosedSee listing 26 Aug 24

Senior Director, Customer Support OpenClosed Overall, while I don't think there are any major flags, the USD salary range is a little low for a Senior Director role of this type, so I'm going to put it in Eh, It's Probably Fine.

Eh, It's Probably Fine Not yet rated Clio Eh, It's Probably Fine Support Head of / Director Full-time United States $150k-$200k Closed ClioEh, It's Probably FineSupportHead of / DirectorFull-timeUnited States$150k-$200kClosedRemoteSee listing 26 Aug 24

Customer Success Operations Manager OpenClosed Assuming this isn't just for show and they really are rewarding existing employee work and loyalty, it seems like a green flag to me. Overall, this is a clear job description and I see nothing but positive culture signals, so I'm throwing this in Green Means Go!

Green Means Go Not yet rated Clio Green Means Go Success Lead / Manager Full-time British Columbia Alberta Ontario ClioGreen Means GoSuccessLead / ManagerFull-timeBritish ColumbiaAlbertaOntarioCanadaUnited States$50k-$100kClosedRemoteSee listing 26 Aug 24

Senior Manager, Risk and Compliance Operations OpenClosed This role is not a purely CX role, but it does have a clear CX Ops focus, so I'm comfortable listing it here.

Eh, It's Probably Fine Not yet rated Airbnb Eh, It's Probably Fine Other Lead / Manager Full-time United States $200k-$250k Closed AirbnbEh, It's Probably FineOtherLead / ManagerFull-timeUnited States$200k-$250kClosedRemoteSee listing 26 Aug 24

Premium Support Associate OpenClosed Not being clear about salary upfront wastes everyone's time and demonstrates a lack of respect for a candidate's experience. (This is true regardless of where in the world the role is based.) All that to say: show me the money, Airbnb.

Tread Carefully Not yet rated Airbnb Tread Carefully Support Mid-level Full-time Alberta Ontario British Columbia AirbnbTread CarefullySupportMid-levelFull-timeAlbertaOntarioBritish ColumbiaQuebecSaskatchewanCanadaNo comp givenClosedRemoteSee listing 26 Aug 24

Lead Knowledge Strategist OpenClosed Would be in Eh, It's Probably Fine if not for the lack of salary transparency. It's your own fault, Airbnb.

Tread Carefully Not yet rated Airbnb Tread Carefully Knowledge & Education Lead / Manager Full-time Ireland No comp given Closed AirbnbTread CarefullyKnowledge & EducationLead / ManagerFull-timeIrelandNo comp givenClosedRemoteSee listing 26 Aug 24

Knowledge Strategist (Global) OpenClosed Boo, no salary transparency. Companies should always be transparent, not just when they have to be! I expected better from you, Airbnb.

Tread Carefully Not yet rated Airbnb Tread Carefully Knowledge & Education Senior Full-time Ireland No comp given Closed AirbnbTread CarefullyKnowledge & EducationSeniorFull-timeIrelandNo comp givenClosedRemoteSee listing 26 Aug 24

Knowledge Strategist OpenClosed Sounds like a neat Knowledge role, and the pay is great (especially for Knowledge work, which is often undervalued).

Eh, It's Probably Fine Not yet rated Airbnb Eh, It's Probably Fine Knowledge & Education Senior Full-time Alabama California Florida AirbnbEh, It's Probably FineKnowledge & EducationSeniorFull-timeAlabamaCaliforniaFloridaGeorgiaIllinoisMinnesotaMississippiNevadaNew JerseyNew YorkNorth CarolinaOhioOregonPennsylvaniaTennesseeTexasWashington$100k-$150kClosedRemoteSee listing 26 Aug 24

Senior Manager, Community Support PMO OpenClosed Looks like an interesting, meaty role, and I see no major flags. Pay is fantastic.

Eh, It's Probably Fine Not yet rated Airbnb Eh, It's Probably Fine Support Lead / Manager Full-time United States Closed Remote AirbnbEh, It's Probably FineSupportLead / ManagerFull-timeUnited StatesClosedRemote$200k-$250kSee listing 26 Aug 24

Senior Program Manager, Community Support OpenClosed Love how these companies are independently committing to the theme this week.

Eh, It's Probably Fine Not yet rated Airbnb Eh, It's Probably Fine Support Lead / Manager Full-time United States $150k-$200k Closed AirbnbEh, It's Probably FineSupportLead / ManagerFull-timeUnited States$150k-$200kClosedRemoteSee listing 26 Aug 24

Technical Support Engineer (L5) OpenClosed Seems great, and the salary is amazing.

Eh, It's Probably Fine Not yet rated Netflix Eh, It's Probably Fine Technical & Engineering Mid-level Full-time California United States Closed NetflixEh, It's Probably FineTechnical & EngineeringMid-levelFull-timeCaliforniaUnited StatesClosed$300k+RemoteSee listing 26 Aug 24

Player Support Lead OpenClosed The role itself seems fine, but the salary range is very wide, and the low end is way too low for a Lead role (especially at a company like Netflix). I don't think that's enough to put it in Tread Carefully, but I would ask about it if I were a candidate.

Eh, It's Probably Fine Not yet rated Netflix Eh, It's Probably Fine Support Lead / Manager Full-time California United States $150k-$200k NetflixEh, It's Probably FineSupportLead / ManagerFull-timeCaliforniaUnited States$150k-$200kClosedRemoteSee listing 26 Aug 24

Investigations & Response Manager, Customer Trust & Privacy OpenClosed Seems like a pretty straightforward role with no major flags. The salary is, of course, Netflix generous.

Eh, It's Probably Fine Not yet rated Netflix Eh, It's Probably Fine Lead / Manager Full-time California United States $200k-$250k Closed NetflixEh, It's Probably FineLead / ManagerFull-timeCaliforniaUnited States$200k-$250kClosedRemoteTrust & SafetySee listing 26 Aug 24

Senior Contact Center Operations Strategist OpenClosed Seems fine, very corporate, but they're honest about that. Benefits are fine; pay is mostly okay – I think the low end is a little too low for a senior role, but not so low that it's a major flag.

Eh, It's Probably Fine Not yet rated Genesys Eh, It's Probably Fine Support Senior Full-time Colorado Indiana United States GenesysEh, It's Probably FineSupportSeniorFull-timeColoradoIndianaUnited States$100k-$150kClosedRemoteSee listing 26 Aug 24

Support Team Lead OpenClosed Overall, it's pretty clear they're looking for a discount manager, which is enough to put this in Tread Carefully.

Tread Carefully Not yet rated Arbor Education Tread Carefully Support Lead / Manager Full-time Hybrid United Kingdom Closed Arbor EducationTread CarefullySupportLead / ManagerFull-timeHybridUnited KingdomClosed$0k-$50kSee listing 25 Aug 24

Senior Customer Success Manager OpenClosed Seems good! No major flags and the benefits are great. Salary seems a little on the low side for a Senior Customer Success Manager, but if it's just a base salary with commission, it could be great.

Eh, It's Probably Fine Not yet rated Carrot Fertility Eh, It's Probably Fine Success Senior Full-time Worldwide $100k-$150k Closed Carrot FertilityEh, It's Probably FineSuccessSeniorFull-timeWorldwide$100k-$150kClosedRemoteSee listing 25 Aug 24

Director, Global Customer Support OpenClosed Seems fine. Sounds like a very call center-y, corporate role, which is fine if that's your thing. Benefits seem good, pay range is good (if broad).

Eh, It's Probably Fine Not yet rated Eh, It's Probably Fine Support Head of / Director Full-time Maryland $200k-$250k Closed Oracle Eh, It's Probably FineSupportHead of / DirectorFull-timeMaryland$200k-$250kClosedOracleSee listing 25 Aug 24

Director of Support OpenClosed I don't think they really know why they're hiring a Director of Support, which will likely make actually working in this role unpleasant, to say the least.

Seriously, Maybe Don't Not yet rated PeopleGrove Seriously, Maybe Don't Support Head of / Director Full-time Virginia United States No comp given PeopleGroveSeriously, Maybe Don'tSupportHead of / DirectorFull-timeVirginiaUnited StatesNo comp givenClosedRemoteSee listing 25 Aug 24

Customer Success Manager OpenClosed I don't even know what this is supposed to mean, but you should NEVER EVER take on risk on behalf of the company employing you unless you're, like, a firefighter or something. Which this is very much not.

Seriously, Maybe Don't Not yet rated PeopleGrove Seriously, Maybe Don't Success Senior Full-time Virginia United States No comp given PeopleGroveSeriously, Maybe Don'tSuccessSeniorFull-timeVirginiaUnited StatesNo comp givenClosedRemoteSee listing 25 Aug 24

Customer Experience & Service Transformation Management Manager OpenClosed This job seems fine if very, very corporate.

Eh, It's Probably Fine Not yet rated Accenture Eh, It's Probably Fine Experience Lead / Manager Full-time Hybrid Illinois Virginia AccentureEh, It's Probably FineExperienceLead / ManagerFull-timeHybridIllinoisVirginiaGeorgiaTexasOregonArkansasMassachusettsColoradoIndianaNorth CarolinaIowaMichiganNew JerseyConnecticutCaliforniaWisconsinMinnesotaTennesseeNew YorkOklahomaKansasPennsylvaniaFloridaArizonaWashingtonMissouriUnited States$150k-$200kClosedSee listing 25 Aug 24

Director of Customer Success OpenClosed I think it would probably be fine, except there's no salary transparency, so into Tread Carefully it goes. Womp Womp.

Tread Carefully Not yet rated Handle Tread Carefully Success Head of / Director Full-time United States No comp given Closed HandleTread CarefullySuccessHead of / DirectorFull-timeUnited StatesNo comp givenClosedRemoteSee listing 25 Aug 24

Senior Manager, Technical Customer Support OpenClosed These companies do know that no one's forcing them to build their cultures 20,000 leagues under the sea, right? Come out of the water. It's nicer up here.

Tread Carefully Not yet rated Zuora Tread Carefully Technical & Engineering Lead / Manager Full-time Australia "Competitive" comp not given Closed ZuoraTread CarefullyTechnical & EngineeringLead / ManagerFull-timeAustralia"Competitive" comp not givenClosedRemoteSee listing 25 Aug 24

VP, Global Customer Support OpenClosed No major flags, Zuora seems to have a good grasp of what they want this position to accomplish, and the salary is excellent. Happy to put this in Eh, It's Probably Fine!

Eh, It's Probably Fine Not yet rated Zuora Eh, It's Probably Fine Support Executive Full-time United States Closed $300k+ ZuoraEh, It's Probably FineSupportExecutiveFull-timeUnited StatesClosed$300k+RemoteSee listing 25 Aug 24

Support Engineer OpenClosed No salary transparency and some interesting culture signals put this in Tread Carefully.

Tread Carefully Not yet rated Zuora Tread Carefully Technical & Engineering Senior Full-time Australia "Competitive" comp not given Closed ZuoraTread CarefullyTechnical & EngineeringSeniorFull-timeAustralia"Competitive" comp not givenClosedRemoteSee listing 25 Aug 24

Manager, Customer Onboarding OpenClosed Well, we're certainly building a narrative here, aren't we?

Tread Carefully Not yet rated Qualio Tread Carefully Success Lead / Manager Full-time United States Canada "Competitive" comp not given QualioTread CarefullySuccessLead / ManagerFull-timeUnited StatesCanada"Competitive" comp not givenClosedRemoteSee listing 25 Aug 24

Director, Customer Success OpenClosed Man, I really want to put this in Eh, It's Probably Fine, but alas, they claim a competitive salary without then sharing the salary. So – well, you know how this ends.

Tread Carefully Not yet rated Qualio Tread Carefully Success Head of / Director Full-time United States Canada "Competitive" comp not given QualioTread CarefullySuccessHead of / DirectorFull-timeUnited StatesCanada"Competitive" comp not givenClosedRemoteSee listing 25 Aug 24

Technical Support Engineer - UK OpenClosed It's our job as leadership to create an environment of respect for our customer support teams among our customers. If things are so bad that you have to specify "professional resilience" in your candidates, that's a failure of leadership and the company, not in potential candidates.

Tread Carefully Not yet rated Axonius Tread Carefully Technical & Engineering Mid-level Full-time United Kingdom No comp given Closed AxoniusTread CarefullyTechnical & EngineeringMid-levelFull-timeUnited KingdomNo comp givenClosedRemoteSee listing 25 Aug 24

Technical Support Engineer – L3 OpenClosed I understand that it's customary for there not to be salary transparency in international roles, but I refuse to excuse companies simply because they're not required to have it, *especially* when they claim to offer competitive salaries.

Tread Carefully Not yet rated Redis Tread Carefully Technical & Engineering Senior Full-time United Kingdom "Competitive" comp not given Closed RedisTread CarefullyTechnical & EngineeringSeniorFull-timeUnited Kingdom"Competitive" comp not givenClosedGhost Job?RemoteSee listing 25 Aug 24

Client Success Manager OpenClosed This one is reader-submitted, and y'all. We're whipping out "unclear if you're joining a cult or a company" for maybe the first time ever, and I HAVEN'T EVEN LOOKED AT A JOB LISTING YET.

Seriously, Maybe Don't Not yet rated Healthpreneur Seriously, Maybe Don't Success Early Career Full-time California United States Closed HealthpreneurSeriously, Maybe Don'tSuccessEarly CareerFull-timeCaliforniaUnited StatesClosedGhost Job?Remote$0k-$50kSee listing 19 Aug 24

Customer Success Manager, Strategic Accounts OpenClosed I debated on whether to rate this one as Tread Carefully or BINGO, and decided on BINGO because of the EEO statement.

BINGO Not yet rated Drata BINGO Success Senior Full-time United States $100k-$150k Closed DrataBINGOSuccessSeniorFull-timeUnited States$100k-$150kClosedRemoteSee listing 19 Aug 24

Customer Success Manager, High Touch OpenClosed This job was fine, fine, mostly fine until we hit the last bits of it, and then it started telling one hell of a story.

BINGO Not yet rated Drata BINGO Success Mid-level Full-time United States $100k-$150k Closed DrataBINGOSuccessMid-levelFull-timeUnited States$100k-$150kClosedRemoteSee listing 19 Aug 24

Technical Support Representative OpenClosed I'm on the fence about Drata's "rules" – on the one hand I appreciate the rules are highly visible and clear. But there are also more elements of toxic startup philosophy than I am personally comfortable with.

BINGO Not yet rated Drata BINGO Technical & Engineering Early Career Full-time United States $50k-$100k Closed DrataBINGOTechnical & EngineeringEarly CareerFull-timeUnited States$50k-$100kClosedRemoteSee listing 19 Aug 24

VP, Customer Success and Technical Operations OpenClosed I'm pretty impressed with the job description overall. They manage to convey the qualities they're looking for without being unnecessarily prescriptive or ableist, they seem to understand well what they're looking for, and the stated goals are unusually grounded for a VP of Success position.

Green Means Go Not yet rated HUMAN Green Means Go Success Executive Full-time Hybrid New York United States HUMANGreen Means GoSuccessExecutiveFull-timeHybridNew YorkUnited States$150k-$200kClosedSee listing 16 Aug 24

Senior Technical Writer OpenClosed I know this is a bit outside Support knowledge work, but I think it'd be a good fit for CX folks. The position seems fine, and the pay is great.

Eh, It's Probably Fine Not yet rated Eh, It's Probably Fine Knowledge & Education Senior Full-time Georgia Texas Massachusetts Illinois Eh, It's Probably FineKnowledge & EducationSeniorFull-timeGeorgiaTexasMassachusettsIllinoisCaliforniaFloridaNew YorkArizonaUtahWashingtonUnited States$150k-$200kClosedRemoteCircleSee listing 16 Aug 24