Tagged

Closed

Roles that are no longer accepting applications but that are kept for archival purposes.

408 entries

Cloud Support Engineer OpenClosed I am deeply unimpressed with CoreWeave's showing here. Tread Carefully.

Tread Carefully Not yet rated CoreWeave Tread Carefully Technical & Engineering Mid-level Full-time Onsite California New Jersey CoreWeaveTread CarefullyTechnical & EngineeringMid-levelFull-timeOnsiteCaliforniaNew JerseyNew YorkWashingtonUnited States$50k-$100kClosedSee listing 21 Oct 24

Global Head of Partner Support, Google Cloud OpenClosed This whole JD is a sloppy mess, but hey, at least the pay's good?

Tread Carefully Not yet rated Google Tread Carefully Support Head of / Director Full-time Onsite Texas Georgia GoogleTread CarefullySupportHead of / DirectorFull-timeOnsiteTexasGeorgiaColoradoIllinoisFloridaUnited States$200k-$250kClosedSee listing 07 Oct 24

Support Specialist OpenClosed Otherwise, it seems like an interesting role, but I'm disappointed there's no salary transparency and that they ask for desired salary in the application. I thought you were better than that, BetterCloud!

Tread Carefully Not yet rated BetterCloud Tread Carefully Technical & Engineering Entry-level Full-time Hybrid Mexico No comp given BetterCloudTread CarefullyTechnical & EngineeringEntry-levelFull-timeHybridMexicoNo comp givenClosedSee listing 07 Oct 24

Senior Customer Success Manager OpenClosed Aside from the higher experience requirement, it's not at all clear what makes this role more senior than the other Success role. It's not *that* worrisome, but I'd ask about it in interviews.

Eh, It's Probably Fine Not yet rated BetterCloud Eh, It's Probably Fine Success Senior Full-time United States $150k-$200k Closed BetterCloudEh, It's Probably FineSuccessSeniorFull-timeUnited States$150k-$200kClosedRemoteSee listing 07 Oct 24

Customer Success Manager OpenClosed So this role isn't for candidates who'd describe themselves as sloth-like ditherers fond of throwing up impediments? Phew, really dodged a bullet by making that clear.

Eh, It's Probably Fine Not yet rated BetterCloud Eh, It's Probably Fine Success Early Career Full-time United States $100k-$150k Closed BetterCloudEh, It's Probably FineSuccessEarly CareerFull-timeUnited States$100k-$150kClosedRemoteSee listing 07 Oct 24

Staff Customer Support Team Manager OpenClosed For roles in companies like these, upsides for some can be downsides for others: they're often really old-school working environments that tend to favor stability over rapid innovation. You skip a lot of the startup bullshit, but obviously, Business Granddaddies come with their own kind of bullshit.

Eh, It's Probably Fine Not yet rated GE Vernova Eh, It's Probably Fine Support Lead / Manager Full-time Massachusetts United States Ontario GE VernovaEh, It's Probably FineSupportLead / ManagerFull-timeMassachusettsUnited StatesOntarioCanada$100k-$150kClosedRemoteSee listing 07 Oct 24

Senior Customer Service Technician OpenClosed That whole paragraph – the whole JD, actually – is like a parody of itself. It's a dull, meaningless, satirical mess.

Tread Carefully Not yet rated Resource Innovations Tread Carefully Support Senior Full-time United States "Competitive" comp not given Closed Resource InnovationsTread CarefullySupportSeniorFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 07 Oct 24

Client Success Manager OpenClosed The belly laugh I just gave at a company that constantly repeats itself and can barely put together a sentence requiring "flawless detail orientation." Pretty sure it's the only thing keeping me from slipping into a boredom-induced coma.

Tread Carefully Not yet rated Resource Innovations Tread Carefully Success Mid-level Full-time Utah United States "Competitive" comp not given Resource InnovationsTread CarefullySuccessMid-levelFull-timeUtahUnited States"Competitive" comp not givenClosedRemoteSee listing 07 Oct 24

Customer Service and Rebate Processing Specialist OpenClosed My god, this job description is boring. I legit just nodded off.

Tread Carefully Not yet rated Resource Innovations Tread Carefully Support Entry-level Full-time United States "Competitive" comp not given Closed Resource InnovationsTread CarefullySupportEntry-levelFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 07 Oct 24

Head of Technical Support OpenClosed Friends. You're in sales. You know pretty words like "competitive," "generous," and "comprehensive" mean nothing unless there's data to back them up. What are the numbers? Tell me the numbers!

Tread Carefully Not yet rated Nooks Tread Carefully Technical & Engineering Head of / Director Full-time United States "Competitive" comp not given Closed NooksTread CarefullyTechnical & EngineeringHead of / DirectorFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 07 Oct 24

Senior Customer Support Representative OpenClosed The red flag/green flag guy is now levitating, surrounded by an impossibly bright red glow cloud. Not yet rated Solutions By Text Support Senior Full-time IT IS A MYSTERY "Competitive" comp not given Closed Remote Solutions By TextSupportSeniorFull-timeIT IS A MYSTERY"Competitive" comp not givenClosedRemoteSee listing 06 Oct 24

Customer Support Representative OpenClosed I want you to imagine that red flag/green flag guy from Instagram just running back and forth across a field with a sea of red waving majestically behind him.

Seriously, Maybe Don't Not yet rated Solutions By Text Seriously, Maybe Don't Support Early Career Full-time IT IS A MYSTERY "Competitive" comp not given Closed Solutions By TextSeriously, Maybe Don'tSupportEarly CareerFull-timeIT IS A MYSTERY"Competitive" comp not givenClosedRemoteSee listing 06 Oct 24

Customer Operations Lead OpenClosed This role will already be leading the whole Support function, that it's not already at least a manager-level role is, frankly, absurd.

Seriously, Maybe Don't Not yet rated Motion Seriously, Maybe Don't Support Lead / Manager Full-time United States $100k-$150k Closed MotionSeriously, Maybe Don'tSupportLead / ManagerFull-timeUnited States$100k-$150kClosedRemoteSee listing 23 Sep 24

Client Success Manager OpenClosed Well, this took a turn. Between this casual ableism, the lack of salary transparency despite competitive claims, and their ask for compensation expectations on the application, the JD practically puts itself in Tread Carefully.

Tread Carefully Not yet rated Datamaran Tread Carefully Success Early Career Full-time Hybrid New York United States DatamaranTread CarefullySuccessEarly CareerFull-timeHybridNew YorkUnited States"Competitive" comp not givenClosedSee listing 23 Sep 24

Onboarding Manager OpenClosed Seems like a pretty straightforward onboarding role, with the usual startup suspects ("fun" team, fast-paced environment, adapt to change/challenges, let's do the time warp again). Nothing too concerning, and the pay is good for an early-career gig.

Eh, It's Probably Fine Not yet rated Mangomint Eh, It's Probably Fine Success Early Career Full-time United States $50k-$100k Closed MangomintEh, It's Probably FineSuccessEarly CareerFull-timeUnited States$50k-$100kClosedRemoteSee listing 23 Sep 24

Customer Support Specialist OpenClosed Overall, though, this job seems pretty straightforward, the benefits are fine, and the pay is good for a fairly entry-level remote role. Nice to see a solid Eh, It's Probably Fine for this week's issue.

Eh, It's Probably Fine Not yet rated Mangomint Eh, It's Probably Fine Support Early Career Full-time United States $50k-$100k Closed MangomintEh, It's Probably FineSupportEarly CareerFull-timeUnited States$50k-$100kClosedRemoteSee listing 23 Sep 24

Sr Director, Customer Experience OpenClosed It is so infuriating when companies want the credit of giving a salary without actually giving the salary, which is such utter bullshit, especially from a company with stated values of "Trustworthiness" and "Accountability."

Tread Carefully Not yet rated Stride Tread Carefully Experience Head of / Director Full-time Virginia United States $100k-$150k StrideTread CarefullyExperienceHead of / DirectorFull-timeVirginiaUnited States$100k-$150kClosedRemoteSee listing 23 Sep 24

Customer Success Manager OpenClosed And by "ability to work under pressure" they mean okay with slowly being crushed under the weight of expectations, inexperience, and your 300-500 accounts until you're a tiny, person-shaped material denser than osmium.

Seriously, Maybe Don't Not yet rated finally Seriously, Maybe Don't Success Early Career Full-time Onsite Florida United States finallySeriously, Maybe Don'tSuccessEarly CareerFull-timeOnsiteFloridaUnited StatesNo comp givenClosedGhost Job?See listing 23 Sep 24

Technical Support Specialist - Tier 1 OpenClosed All of this is just a red flag. No information about what supports the Teir 1 team receives, which makes me think they shouldn't expect to receive any, which is just bad news.

BINGO Not yet rated Virtuous BINGO Technical & Engineering Early Career Full-time Hybrid Arizona United States VirtuousBINGOTechnical & EngineeringEarly CareerFull-timeHybridArizonaUnited States"Competitive" comp not givenClosedSee listing 23 Sep 24

Director Of Customer Success OpenClosed Okay, so look. This could just be me. I am highly suspicious and cynical, I fully own that. But everything in this job description just comes across as slightly off. Just, like, this side of reasonable.

BINGO Not yet rated Virtuous BINGO Success Head of / Director Full-time Hybrid Arizona United States VirtuousBINGOSuccessHead of / DirectorFull-timeHybridArizonaUnited States"Competitive" comp not givenClosedSee listing 22 Sep 24

Manager, Customer Success OpenClosed There are two different job titles in this job description, Manager, Customer Success and Customer Success Manager. Which one refers to this role specifically? Your guess is as good as mine.

Tread Carefully Not yet rated SafetyCulture Tread Carefully Success Lead / Manager Full-time Hybrid Missouri United States SafetyCultureTread CarefullySuccessLead / ManagerFull-timeHybridMissouriUnited States"Competitive" comp not givenClosedSee listing 22 Sep 24

Customer Onboarding Manager/ Customer Success Manager- LATAM OpenClosed I swear I entered the role title exactly as it's displayed on the job listing. I'm not sure what's going on with this role, but the title in the actual job description is Customer Onboarding Manager, so...I dunno, man, I'm just the rater.

Tread Carefully Not yet rated SafetyCulture Tread Carefully Success Mid-level Full-time Hybrid Missouri United States SafetyCultureTread CarefullySuccessMid-levelFull-timeHybridMissouriUnited States"Competitive" comp not givenClosedSee listing 22 Sep 24

Customer Onboarding Manager- LATAM OpenClosed Otherwise, it seems like a straightforward onboarding role, but accessibility issues and lack of salary transparency puts it squarely in Tread Carefully.

Tread Carefully Not yet rated SafetyCulture Tread Carefully Success Mid-level Full-time Hybrid Florida United States SafetyCultureTread CarefullySuccessMid-levelFull-timeHybridFloridaUnited States"Competitive" comp not givenClosedSee listing 22 Sep 24

Manager of Customer Success OpenClosed I get that these roles will have some overlap, and seniority may be the biggest differentiator, but I dunno. It strikes me as odd and makes me wonder if they are entirely sure about the team's structure.

Tread Carefully Not yet rated SafetyCulture Tread Carefully Success Lead / Manager Full-time Hybrid United Kingdom "Competitive" comp not given SafetyCultureTread CarefullySuccessLead / ManagerFull-timeHybridUnited Kingdom"Competitive" comp not givenClosedSee listing 22 Sep 24

Director of Customer Success OpenClosed Hoo boy. Why does this read to me as "We will give you no resources, we will change the parameters of success constantly, and we will offer little to no support toward meeting your strategic goals. Good luck!"

BINGO Not yet rated SafetyCulture BINGO Success Head of / Director Full-time Hybrid United Kingdom "Competitive" comp not given SafetyCultureBINGOSuccessHead of / DirectorFull-timeHybridUnited Kingdom"Competitive" comp not givenClosedGhost Job?See listing 22 Sep 24

Head of Customer Support OpenClosed Oh wow, how unique brightwheel is! Because most startups move like molasses and expect their people to come in and fail immediately and repeatedly.

Seriously, Maybe Don't Not yet rated brightwheel Seriously, Maybe Don't Support Head of / Director Full-time United States $150k-$200k Closed brightwheelSeriously, Maybe Don'tSupportHead of / DirectorFull-timeUnited States$150k-$200kClosedRemoteSee listing 16 Sep 24

Customer Support Advocate OpenClosed The main ones: Fast-paced environment, rapidly changing requirements, poorly-edited JD requires attention to detail, JD doesn't mention benefits at all, and salary for leadership roles is good but not for frontline roles.

BINGO Not yet rated brightwheel BINGO Support Early Career Full-time United States Closed $0k-$50k brightwheelBINGOSupportEarly CareerFull-timeUnited StatesClosed$0k-$50kRemoteSee listing 16 Sep 24

Head of Customer Success OpenClosed Nope, that's...that's the salary. That's the real salary in reality.

Seriously, Maybe Don't Not yet rated AltScore Seriously, Maybe Don't Success Head of / Director Full-time Argentina Brazil Chile AltScoreSeriously, Maybe Don'tSuccessHead of / DirectorFull-timeArgentinaBrazilChileEcuadorMexicoUnited States$50k-$100kClosedRemoteSee listing 16 Sep 24

Customer Success Manager OpenClosed Can we just acknowledge that maybe it is recklessly, unforgivably irresponsible to allow 20-somethings who appear to have no professional experience before 2022 to be in charge of AI products that could destabilize democracies?

Seriously, Maybe Don't Not yet rated Bland AI Seriously, Maybe Don't Success Early Career Full-time Onsite California United States Bland AISeriously, Maybe Don'tSuccessEarly CareerFull-timeOnsiteCaliforniaUnited States$150k-$200kClosedSee listing 15 Sep 24

Founding Support Engineer OpenClosed This is essentially a Director role with engineer duties, and right now, the salary is only compensating for one of those things.

Tread Carefully Not yet rated Mintlify By The Audience Tread Carefully Technical & Engineering Head of / Director Full-time Onsite California MintlifyBy The AudienceTread CarefullyTechnical & EngineeringHead of / DirectorFull-timeOnsiteCaliforniaUnited States$100k-$150kClosedSee listing 15 Sep 24

Customer Success Manager OpenClosed See the Senior Customer Success Manager position for what Oyster did that pissed me off so much that I automatically BINGOed out this one too.

BINGO Not yet rated Oyster BINGO Success Mid-level Full-time Europe Middle East Africa OysterBINGOSuccessMid-levelFull-timeEuropeMiddle EastAfricaNo comp givenClosedRemoteSee listing 15 Sep 24

Senior Customer Success Manager (Fixed Term Cover) OpenClosed I don't even care what the rest of the job description says. I am invoking my power as Supreme Bad Job Bingo Dictator to automatically BINGO this company out.

BINGO Not yet rated Oyster BINGO Success Senior Full-time Contract Europe Middle East OysterBINGOSuccessSeniorFull-timeContractEuropeMiddle EastAfricaNo comp givenClosedRemoteSee listing 15 Sep 24

Customer Experience Team Lead OpenClosed While this feels like it could be a young company still trying to figure out its culture and hiring practices, there are still some red flags that are hard to ignore, so I think it still belongs in Tread Carefully.

Tread Carefully Not yet rated Whatnot Tread Carefully Experience Lead / Manager Full-time Onsite Arizona United States WhatnotTread CarefullyExperienceLead / ManagerFull-timeOnsiteArizonaUnited States$50k-$100kClosedSee listing 09 Sep 24

Director, Support OpenClosed It seems like a pretty straightforward Director role, but this is one of those times where playing Bad Job Bingo is more an art than a science because I'm getting a weird vibe from this job description.

Tread Carefully Not yet rated Instinct Science Tread Carefully Support Head of / Director Full-time United States $100k-$150k Closed Instinct ScienceTread CarefullySupportHead of / DirectorFull-timeUnited States$100k-$150kClosedRemoteSee listing 09 Sep 24

Product Manager, Support Experience OpenClosed This role sounds fascinating and the pay is fantastic. I see no flags, so we've got our first (and only?) Green Means Go of the week.

Green Means Go Not yet rated Stripe Green Means Go Support Mid-level Full-time United States $200k-$250k Closed StripeGreen Means GoSupportMid-levelFull-timeUnited States$200k-$250kClosedRemoteSee listing 09 Sep 24

Senior Manager, Help Center OpenClosed Seems like an awesome role with equally awesome pay.

Eh, It's Probably Fine Not yet rated Calendly Eh, It's Probably Fine Knowledge & Education Lead / Manager Full-time United States $150k-$200k Closed CalendlyEh, It's Probably FineKnowledge & EducationLead / ManagerFull-timeUnited States$150k-$200kClosedRemoteSee listing 09 Sep 24

CX Systems Administrator III OpenClosed Seems like an interesting role that doesn't come up often. We have the usual suspects ("fast-paced, dynamic environment," hello darkness, my old friend), but otherwise, nothing especially worrisome.

Eh, It's Probably Fine Not yet rated Calendly Eh, It's Probably Fine Other Senior Full-time United States $100k-$150k Closed CalendlyEh, It's Probably FineOtherSeniorFull-timeUnited States$100k-$150kClosedRemoteSee listing 09 Sep 24

Manager, Customer Service OpenClosed I'm surprised that they provide a salary range for their frontline role but not for this manager role. The way the bullet is phrased makes me wonder if it's a genuine, accidental oversight, but regardless – the lack of salary transparency means this has to go into Tread Carefully.

Tread Carefully Not yet rated 86 Repairs Tread Carefully Support Lead / Manager Full-time United States "Competitive" comp not given Closed 86 RepairsTread CarefullySupportLead / ManagerFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 09 Sep 24

Customer Service Specialist: Evenings & Weekends OpenClosed The difference is that this role is pretty entry-level and offers an avenue for folks in hospitality-based customer service roles to transition into a remote tech support role, gaining valuable startup experience in the meantime.

Eh, It's Probably Fine Not yet rated 86 Repairs Eh, It's Probably Fine Support Entry-level Full-time United States $50k-$100k Closed 86 RepairsEh, It's Probably FineSupportEntry-levelFull-timeUnited States$50k-$100kClosedRemoteSee listing 09 Sep 24

Customer Experience Lead OpenClosed Not much to say about this one except that I'm irritated this leadership role is salaried and more adequately compensated while the frontline roles are not. That's some bullshit, Ramp.

Tread Carefully Not yet rated Ramp Tread Carefully Experience Lead / Manager Full-time Florida New York United States RampTread CarefullyExperienceLead / ManagerFull-timeFloridaNew YorkUnited States$50k-$100kClosedRemoteSee listing 09 Sep 24

Customer Experience Agent OpenClosed I don't know about Miami, but $46.8K – $55K is shitty pay for a non-entry-level fintech support role in New York, even if it's remote.

Tread Carefully Not yet rated Ramp Tread Carefully Experience Early Career Full-time Florida New York United States RampTread CarefullyExperienceEarly CareerFull-timeFloridaNew YorkUnited StatesClosedGhost Job?Remote$0k-$50kSee listing 09 Sep 24

Director of Support OpenClosed Not provide fast responses and resolutions or excellent customer service, but fast TIMES and SCORES. Goddamn.

Seriously, Maybe Don't Not yet rated Level Seriously, Maybe Don't Support Head of / Director Full-time IT IS A MYSTERY Travel Required No comp given LevelSeriously, Maybe Don'tSupportHead of / DirectorFull-timeIT IS A MYSTERYTravel RequiredNo comp givenClosedRemoteSee listing 09 Sep 24

Vice President, Customer Support OpenClosed Ladies, Gentlemen, Undecided, and Robots, it's the Incredible... Shrinking... Compensation Package! So great that you can't see it! Incredible because it's beyond imagining! Embark with Apollo.io on a fascinating adventure into the unknown!

Seriously, Maybe Don't Not yet rated Apollo.io Seriously, Maybe Don't Support Executive Full-time United States "Competitive" comp not given Closed Apollo.ioSeriously, Maybe Don'tSupportExecutiveFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 09 Sep 24

Registered Customer Experience Representative OpenClosed This one is somewhat better for having lower requirements, but still. Boo.

BINGO Not yet rated Robinhood BINGO Experience Early Career Full-time Onsite Colorado Illinois RobinhoodBINGOExperienceEarly CareerFull-timeOnsiteColoradoIllinoisFloridaTexasUnited States$50k-$100kClosedSee listing 09 Sep 24

Customer Experience Representative, Advanced Services OpenClosed I take back everything I said about positive culture signals at Robinhood. It's enough to make you ask yourself: What would Robin Hood do in this situation?

BINGO Not yet rated Robinhood BINGO Experience Mid-level Full-time Onsite Colorado Illinois RobinhoodBINGOExperienceMid-levelFull-timeOnsiteColoradoIllinoisTexasFloridaUnited States$50k-$100kClosedSee listing 08 Sep 24

Customer Experience Manager, Platinum Desk OpenClosed Overall, there are positive culture signals for the company, but I'm concerned that this position will be stretched too thin to provide the leadership and mentorship Robinhood wants to see, and there's some scope creep I'd ask about as an interviewee.

Tread Carefully Not yet rated Robinhood Tread Carefully Experience Lead / Manager Full-time Onsite Colorado Illinois RobinhoodTread CarefullyExperienceLead / ManagerFull-timeOnsiteColoradoIllinoisFloridaTexasUnited States$100k-$150kClosedSee listing 08 Sep 24

Manager of Elite Customer Experience OpenClosed This is the job description equivalent of that "This is fine" cartoon.

BINGO Not yet rated Flex BINGO Experience Lead / Manager Full-time Worldwide "Competitive" comp not given Closed FlexBINGOExperienceLead / ManagerFull-timeWorldwide"Competitive" comp not givenClosedGhost Job?RemoteSee listing 08 Sep 24

Director, Healthcare Support & Operations OpenClosed Maybe it's just me, but it feels like they're asking this Director position to do a lot. It almost reads as if they asked ChatGPT for a Director of Support & Ops job description and then didn't whittle it down at all to fit this specific role.

Tread Carefully Not yet rated Ōura Tread Carefully Support Head of / Director Full-time California United States Travel Required ŌuraTread CarefullySupportHead of / DirectorFull-timeCaliforniaUnited StatesTravel Required"Competitive" comp not givenClosedRemoteSee listing 08 Sep 24

Director, Customer Experience OpenClosed Y'all, the noise I made when I saw "CX Director, MeUndies" in the #jobs channel in ElevateCX. WOOOOOOOOOO. Okay, for real. I can do this. I am a serious professional.

Tread Carefully Not yet rated MeUndies Tread Carefully Experience Head of / Director Full-time Onsite California United States MeUndiesTread CarefullyExperienceHead of / DirectorFull-timeOnsiteCaliforniaUnited States$100k-$150kClosedSee listing 08 Sep 24

Vice President, Customer Care OpenClosed You should do a general internet search for Therapy Brands. The results are...not good, particularly in light of the fuss they make about how awesome they are on their Careers page.

Seriously, Maybe Don't Not yet rated Therapy Brands Seriously, Maybe Don't Support Executive Full-time Alabama Arkansas Arizona Therapy BrandsSeriously, Maybe Don'tSupportExecutiveFull-timeAlabamaArkansasArizonaColoradoConnecticutDelawareFloridaGeorgiaKansasKentuckyLouisianaMaineMassachusettsIdahoIowaMichiganMinnesotaMarylandMississippiMissouriMontanaNebraskaNorth CarolinaNorth DakotaNew HampshireNew JerseyNew MexicoNew YorkNevadaOhioOklahomaOregonPennsylvaniaRhode IslandIllinoisSouth CarolinaTennesseeTexasUtahVirginiaWashingtonWisconsinIndianaNo comp givenClosedRemoteSee listing 02 Sep 24