Tagged

Full-time

Roles requiring you to work a standard 40 hours per week, regardless of permanent or temporary employee status.

434 entries

Customer Support Lead OpenClosed There's a misalignment between the duties of this position and its seniority, and before you come at me with "they don't do titles! dudebro noises", they're at this very moment advertising for a Director of Engineering, so clearly they're familiar with the concept of leveling.

BINGO Not yet rated Pulley BINGO Support Lead / Manager Full-time United States Canada No comp given PulleyBINGOSupportLead / ManagerFull-timeUnited StatesCanadaNo comp givenClosedRemoteSee listing 14 Feb 24

Support Associate OpenClosed I think there's a lot of performance about culture happening on Pulley's Careers page, especially considering the explanation of culture they link to is a Twitter thread from 2020.

BINGO Not yet rated Pulley BINGO Support Early Career Full-time United States Canada No comp given PulleyBINGOSupportEarly CareerFull-timeUnited StatesCanadaNo comp givenClosedRemoteSee listing 14 Feb 24

Director, Technical Support OpenClosed They describe what they want instead of just plastering "critical-thinker" in a sentence and calling it a day! My crops are flourishing, my skin is clear, my bagels are perfectly toasted, tikkun olam everybody.

Green Means Go Not yet rated Bonterra Green Means Go Technical & Engineering Head of / Director Full-time United States $100k-$150k Closed BonterraGreen Means GoTechnical & EngineeringHead of / DirectorFull-timeUnited States$100k-$150kClosedRemoteSee listing 14 Feb 24

Training & Document Specialist OpenClosed This one is good too. Ignore any weeping you might hear. The salary range is kind of wide, but it's okay because IT'S A UNION POSITION. A UNION. FOR REAL.

Green Means Go Not yet rated Bonterra Green Means Go Knowledge & Education Mid-level Full-time United States $50k-$100k Closed BonterraGreen Means GoKnowledge & EducationMid-levelFull-timeUnited States$50k-$100kClosedRemoteSee listing 14 Feb 24

Customer Service Representative Supervisor OpenClosed Oof, let this be a lesson to me not to finalize my notes before I look at everything. The job description is harmless enough, but the real hints at culture and work environment are in the job application.

BINGO Not yet rated Acentra Health BINGO Support Lead / Manager Full-time United States Closed $0k-$50k Acentra HealthBINGOSupportLead / ManagerFull-timeUnited StatesClosed$0k-$50kRemoteSee listing 14 Feb 24

Application Support Specialist OpenClosed See the Director, Customer Support listing for more on why this position also hit BINGO.

BINGO Not yet rated Scout Motors BINGO Support Senior Full-time Onsite Michigan $50k-$100k Scout MotorsBINGOSupportSeniorFull-timeOnsiteMichigan$50k-$100kClosedSee listing 14 Feb 24

Customer Care Manager OpenClosed This seems okay? They're honest about the fact the company's experimenting with what works and what doesn't, which I appreciate, and the pay is pretty good for a non-technical, actually mid-level manager role.

Eh, It's Probably Fine Not yet rated Sundays for Dogs Eh, It's Probably Fine Support Lead / Manager Full-time United States $50k-$100k Closed Sundays for DogsEh, It's Probably FineSupportLead / ManagerFull-timeUnited States$50k-$100kClosedRemoteSee listing 14 Feb 24

Director, Customer Support OpenClosed Y'all. Whenever a company mentions the actual benefits of a job as "in addition" to the PRIVILEGE and SPLENDOR of simply working for said company, as if being able to feed and provide for the health of your family is secondary to supporting an "iconic brand," well that is a major red flag.

BINGO Not yet rated Scout Motors BINGO Support Head of / Director Full-time Hybrid South Carolina Michigan Scout MotorsBINGOSupportHead of / DirectorFull-timeHybridSouth CarolinaMichiganCaliforniaVirginiaUnited States$150k-$200kClosedSee listing 14 Feb 24

Director of Technical Support OpenClosed Uh. Buckle in, my friends, because this one is A RIDE.

Seriously, Maybe Don't Not yet rated Netwrix Seriously, Maybe Don't Technical & Engineering Head of / Director Full-time United States No comp given Closed NetwrixSeriously, Maybe Don'tTechnical & EngineeringHead of / DirectorFull-timeUnited StatesNo comp givenClosedRemoteSee listing 14 Feb 24

Member Experience Associate OpenClosed I think the pay is a little low for the level of work this role will be doing, but then I pretty much always think CX folks should be paid more.

Eh, It's Probably Fine Not yet rated Sundays for Dogs Eh, It's Probably Fine Experience Early Career Full-time United States Closed $0k-$50k Sundays for DogsEh, It's Probably FineExperienceEarly CareerFull-timeUnited StatesClosed$0k-$50kRemoteSee listing 14 Feb 24

Customer Trust Manager - Complaints OpenClosed I can't decide if quoting Albert Einstein in a job description is cute or weird. I'm leaning toward cute, because this actually seems like a really neat job, and I've detected no flags. Our first Green Means Go of this week!

Green Means Go Not yet rated Mercury Green Means Go Other Lead / Manager Full-time California Oregon New York MercuryGreen Means GoOtherLead / ManagerFull-timeCaliforniaOregonNew YorkUnited States$100k-$150kClosedRemoteSee listing 14 Feb 24

Customer Success Manager OpenClosed It's a neat, actually useful product, but there are some definite red flags in the job description, so I advise caution and strategic questions if you end up interviewing.

Tread Carefully Not yet rated Verve Motion Tread Carefully Success Mid-level Full-time Onsite California United States Verve MotionTread CarefullySuccessMid-levelFull-timeOnsiteCaliforniaUnited StatesTravel Required"Competitive" comp not givenClosedSee listing 13 Feb 24

Patient Service Representative OpenClosed I give them points for pay transparency, but deduct equal points for $18-$20/hr. That's shitty pay for someone with 5 years experience in "providing high-touch patient experience."

BINGO Not yet rated Midi Health BINGO Support Senior Full-time United States Closed $0k-$50k Midi HealthBINGOSupportSeniorFull-timeUnited StatesClosed$0k-$50kRemoteSee listing 06 Feb 24

Customer Service Director OpenClosed I'm putting this in Tread Carefully because although the product legitimately sounds cool, there's a certain old-school vibe I get from this job listing that makes me think they're looking for a clean-shaven, middle-aged white dude with an MBA from a midwestern school and a Chinos fetish.

Tread Carefully Not yet rated Forge Nano Tread Carefully Support Head of / Director Full-time United States $100k-$150k Closed Forge NanoTread CarefullySupportHead of / DirectorFull-timeUnited States$100k-$150kClosedRemoteSee listing 06 Feb 24

Head of Customer Operations OpenClosed Role reports to the CFO, which is an interesting choice.

Tread Carefully Not yet rated Empower Tread Carefully Support Head of / Director Full-time United States $150k-$200k Closed EmpowerTread CarefullySupportHead of / DirectorFull-timeUnited States$150k-$200kClosedRemoteSee listing 06 Feb 24

Director of Product, Support Services OpenClosed I'm tentatively putting this in Green Means Go only because they state that they don't negotiate salaries. In the context of their Careers page and the job description, it doesn't seem like a flag.

Green Means Go Not yet rated Alma Green Means Go Support Head of / Director Full-time United States $200k-$250k Closed AlmaGreen Means GoSupportHead of / DirectorFull-timeUnited States$200k-$250kClosedRemoteSee listing 06 Feb 24

Senior Associate, Onboarding Operations OpenClosed

Tread Carefully Not yet rated Airwallex Tread Carefully Success Senior Full-time United States "Competitive" comp not given Closed AirwallexTread CarefullySuccessSeniorFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 06 Feb 24

Senior Customer Service Representative OpenClosed

BINGO Not yet rated Airwallex BINGO Support Mid-level Full-time United States "Competitive" comp not given Closed AirwallexBINGOSupportMid-levelFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 06 Feb 24

Customer Support Analyst OpenClosed

Tread Carefully Not yet rated Airwallex Tread Carefully Support Early Career Full-time Hybrid Australia "Competitive" comp not given AirwallexTread CarefullySupportEarly CareerFull-timeHybridAustralia"Competitive" comp not givenClosedSee listing 06 Feb 24

Senior Support Specialist, Payroll OpenClosed 10 YEARS OF EXPERIENCE for at most $67k at a SaaS company? Am I reading that right? WHAT THE HELL.

BINGO Not yet rated Restaurant365 BINGO Support Senior Full-time United States $50k-$100k Closed Restaurant365BINGOSupportSeniorFull-timeUnited States$50k-$100kClosedRemoteSee listing 05 Feb 24

Sr. Customer Experience (CX) Operations Manager OpenClosed You should take a drink of water every time you come across the word "operation" or a derivative in this job listing. You'll be really hydrated.

BINGO Not yet rated PandaDoc BINGO Experience Lead / Manager Full-time United States "Competitive" comp not given Closed PandaDocBINGOExperienceLead / ManagerFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 05 Feb 24

Trust & Safety Data Analyst OpenClosed Job description is thoughtful and well-written, benefits are excellent, and Careers page is clear and informative. This would be in Green Means Go except the salary range seems low for SF and NYC, especially considering they're wanting someone with a master's degree.

Eh, It's Probably Fine Not yet rated Match Group Eh, It's Probably Fine Mid-level Full-time Hybrid California New York United States Match GroupEh, It's Probably FineMid-levelFull-timeHybridCaliforniaNew YorkUnited States$100k-$150kClosedTrust & SafetySee listing 04 Feb 24

Director, Digital Customer Service and Support Analyst OpenClosed

Eh, It's Probably Fine Not yet rated Gartner Eh, It's Probably Fine Support Head of / Director Full-time Hybrid $100k-$150k Closed GartnerEh, It's Probably FineSupportHead of / DirectorFull-timeHybrid$100k-$150kClosedRemoteSee listing 04 Feb 24

Enterprise Customer Success Manager OpenClosed For the most part, the job description is well-written and honest, but no salary transparency means that this job goes into Tread Carefully.

Tread Carefully Not yet rated Canva Tread Carefully Success Mid-level Full-time Onsite Texas United States CanvaTread CarefullySuccessMid-levelFull-timeOnsiteTexasUnited StatesNo comp givenClosedSee listing 04 Feb 24

Trust and Safety Enforcement Lead OpenClosed I always want to call attention to the fact that companies are very good at acknowledging when certain roles might come into contact with disturbing content but are very bad at addressing how they plan to support your mental health post-exposure to said content.

Eh, It's Probably Fine Not yet rated Eh, It's Probably Fine Lead / Manager Full-time Hybrid California New York United States $250k-$300k Eh, It's Probably FineLead / ManagerFull-timeHybridCaliforniaNew YorkUnited States$250k-$300kClosedTrust & SafetyAnthropicSee listing 04 Feb 24

Trust and Safety Responsible Deployment Policy Lead OpenClosed Same note as with the other T&S Lead role: companies are very good at acknowledging when certain roles might come into contact with disturbing content but are very bad at addressing how they plan to support your mental health post-exposure to said content.

Eh, It's Probably Fine Not yet rated Eh, It's Probably Fine Lead / Manager Full-time Hybrid California United States $250k-$300k Closed Eh, It's Probably FineLead / ManagerFull-timeHybridCaliforniaUnited States$250k-$300kClosedTrust & SafetyAnthropicSee listing 04 Feb 24

Trust and Safety Analyst OpenClosed Yes, it's AI. I'm as surprised as you.

Green Means Go Not yet rated Green Means Go Mid-level Full-time Hybrid California New York United States $150k-$200k Green Means GoMid-levelFull-timeHybridCaliforniaNew YorkUnited States$150k-$200kClosedTrust & SafetyAnthropicSee listing 04 Feb 24

Policy Design Manager, Child Safety and Emotional and Psychological Harm OpenClosed Yes, it's AI. I'm as surprised as you.

Green Means Go Not yet rated Green Means Go Senior Full-time Hybrid California New York United States $200k-$250k Green Means GoSeniorFull-timeHybridCaliforniaNew YorkUnited States$200k-$250kClosedTrust & SafetyAnthropicSee listing 04 Feb 24

Privacy Operations Specialist OpenClosed The "ambiguous environments" bit stands out to me in particular, since all of the responsibilities of the role seem pretty concrete in scope – so where's the ambiguity coming from?

Eh, It's Probably Fine Not yet rated Eh, It's Probably Fine Other Mid-level Full-time Hybrid California United States $100k-$150k Eh, It's Probably FineOtherMid-levelFull-timeHybridCaliforniaUnited States$100k-$150kClosedAnthropicSee listing 04 Feb 24

VP, Trust & Safety OpenClosed Don't love their use of "evangelize" in regards to working with stakeholders; there are plenty of alternatives for describing advocacy that don't have religious-extremist undertones.

Eh, It's Probably Fine Not yet rated Upwork Eh, It's Probably Fine Executive Full-time United States Closed $300k+Remote UpworkEh, It's Probably FineExecutiveFull-timeUnited StatesClosed$300k+RemoteTrust & SafetySee listing 03 Feb 24

Senior Community Manager OpenClosed I know this title is Senior Community Manager, but given the duties of the role I'd expect it to be Head / Director of Community (unusually, though, the compensation is pretty spot on even if the title isn't).

Eh, It's Probably Fine Not yet rated Second Dinner Eh, It's Probably Fine Lead / Manager Full-time United States $150k-$200k Closed Remote Second DinnerEh, It's Probably FineLead / ManagerFull-timeUnited States$150k-$200kClosedRemoteCommunitySee listing 03 Feb 24

Senior Manager, Moderation Operations, Trust & Safety OpenClosed See the Product Support Manager, Payments post for important info on Roblox's lack of diversity.

Tread Carefully Not yet rated Roblox Tread Carefully Lead / Manager Full-time Onsite California United States $200k-$250k RobloxTread CarefullyLead / ManagerFull-timeOnsiteCaliforniaUnited States$200k-$250kClosedTrust & SafetySee listing 03 Feb 24

Knowledge Management Lead, Trust & Safety Operations OpenClosed See the Product Support Manager, Payments post for important info on Roblox's lack of diversity.

Tread Carefully Not yet rated Roblox Tread Carefully Knowledge & Education Lead / Manager Full-time Onsite California United States RobloxTread CarefullyKnowledge & EducationLead / ManagerFull-timeOnsiteCaliforniaUnited States$200k-$250kClosedSee listing 03 Feb 24

Product Support Manager, Payments OpenClosed Roblox apparently employs over 2000 people. I have combed through every single Careers-related page, even watched every video, and I honestly can't tell you if a single Black person works there.

Tread Carefully Not yet rated Roblox Tread Carefully Support Senior Full-time Onsite California United States RobloxTread CarefullySupportSeniorFull-timeOnsiteCaliforniaUnited States$150k-$200kClosedSee listing 03 Feb 24

Customer Success Specialist OpenClosed Not clear if it's US-Remote or Remote-Worldwide. Misalignment between duties/requirements and title/seniority. No mention of benefits anywhere that I can find, and application asks for desired pay.

BINGO Not yet rated QS Quacquarelli Symonds BINGO Success Mid-level Full-time No comp given Closed Remote QS Quacquarelli SymondsBINGOSuccessMid-levelFull-timeNo comp givenClosedRemoteSee listing 03 Feb 24

Customer Success Manager OpenClosed Strangely wide salary range; based on the Qualifications section, this is not an entry-level role.

Eh, It's Probably Fine Not yet rated MongoDB Eh, It's Probably Fine Success Mid-level Full-time Onsite Texas United States MongoDBEh, It's Probably FineSuccessMid-levelFull-timeOnsiteTexasUnited States$50k-$100kClosedSee listing 03 Feb 24

Technical Services Engineer OpenClosed Strangely wide salary range, although it may be because they'll consider entry-level candidates.

Eh, It's Probably Fine Not yet rated MongoDB Eh, It's Probably Fine Technical & Engineering Early Career Full-time Hybrid California $100k-$150k MongoDBEh, It's Probably FineTechnical & EngineeringEarly CareerFull-timeHybridCalifornia$100k-$150kClosedSee listing 03 Feb 24

Vice President, Global Incident Management & Escalations OpenClosed Very wide salary range, but high enough that I don't think it really matters.

Eh, It's Probably Fine Not yet rated MongoDB Eh, It's Probably Fine Support Executive Full-time Hybrid New York California MongoDBEh, It's Probably FineSupportExecutiveFull-timeHybridNew YorkCaliforniaUnited StatesOntarioCanadaIrelandClosed$300k+See listing 03 Feb 24

Product Support Specialist OpenClosed Yes, it's AI. I'm as surprised as you. The job description is honest and straightforward, the compensation is fantastic for a role at this level, the benefits are great, the job application is thoughtful and not burdensome to applicants, and their Careers page is clear and informative. Wild, huh?

Green Means Go Not yet rated Green Means Go Support Early Career Full-time Hybrid California United States $100k-$150k Green Means GoSupportEarly CareerFull-timeHybridCaliforniaUnited States$100k-$150kClosedAnthropicSee listing 03 Feb 24

Senior Director, Trust & Safety OpenClosed Excellent benefits, including 4-day work weeks. That *might* have something to do with the Kickstarter union. I'm just saying.

Eh, It's Probably Fine Not yet rated Kickstarter PBC Eh, It's Probably Fine Head of / Director Full-time California Colorado Connecticut Florida Kickstarter PBCEh, It's Probably FineHead of / DirectorFull-timeCaliforniaColoradoConnecticutFloridaGeorgiaIllinoisMassachusettsMarylandNorth CarolinaNew JerseyNew YorkOregonVirginiaWashingtonUnited StatesOntarioBritish ColumbiaCanadaUnited Kingdom$150k-$200kClosedRemoteTrust & SafetySee listing 02 Feb 24

Manager, Trust and Safety OpenClosed My friends. As a CX leader, I advise you to think very carefully before working in Trust & Safety for a company that routinely launches products before they've fully considered the risks and tactical challenges involved with said products.

Seriously, Maybe Don't Not yet rated Scale Seriously, Maybe Don't Lead / Manager Full-time Onsite California Washington New York ScaleSeriously, Maybe Don'tLead / ManagerFull-timeOnsiteCaliforniaWashingtonNew YorkUnited States$150k-$200kClosedTrust & SafetySee listing 02 Feb 24

Senior Risk Analyst, Trust and Safety OpenClosed Looooooool at this remote-baiting. Just say hybrid, my dudes.

Eh, It's Probably Fine Not yet rated Thumbtack Eh, It's Probably Fine Senior Full-time Hybrid United States Canada Philippines ThumbtackEh, It's Probably FineSeniorFull-timeHybridUnited StatesCanadaPhilippines$150k-$200kClosedTrust & SafetySee listing 02 Feb 24

Threat Investigator, Child Safety OpenClosed Considering the highly sensitive investigations required and the disturbing content involved, Meta doesn't talk at all about how they'll support the mental health of the person in this role.

Tread Carefully Not yet rated Tread Carefully Mid-level Full-time Onsite California Washington United States $100k-$150k Tread CarefullyMid-levelFull-timeOnsiteCaliforniaWashingtonUnited States$100k-$150kClosedTrust & SafetyMetaSee listing 02 Feb 24

Technical Support Engineer OpenClosed My biggest concern is that the pay seems really low for what reads like a mid-level Engineering job description – reads to me like they're trying to get a Dev on the cheap by placing them under Customer Success.

Eh, It's Probably Fine Not yet rated Prismatic Eh, It's Probably Fine Technical & Engineering Mid-level Full-time United States $50k-$100k Closed PrismaticEh, It's Probably FineTechnical & EngineeringMid-levelFull-timeUnited States$50k-$100kClosedRemoteSee listing 29 Jan 24

Customer Experience Associate OpenClosed This job was mostly fine until we got to the "We're ideally seeking" section and then it was just downhill from there.

BINGO Not yet rated Bilt Rewards BINGO Experience Early Career Full-time Onsite New York United States Bilt RewardsBINGOExperienceEarly CareerFull-timeOnsiteNew YorkUnited States$50k-$100kClosedSee listing 29 Jan 24

Quality Assurance CX Specialist OpenClosed Still no mention of benefits, still probably only offering $65k for an on-site non-entry level role in NYC.

Seriously, Maybe Don't Not yet rated Bilt Rewards Seriously, Maybe Don't Other Mid-level Full-time Onsite New York $50k-$100k Bilt RewardsSeriously, Maybe Don'tOtherMid-levelFull-timeOnsiteNew York$50k-$100kClosedSee listing 29 Jan 24

Patient Access Programs Operations Specialist OpenClosed What is with all the "Poorly-edited job description requires attention to detail" winners lately?

BINGO Not yet rated SmithRx BINGO Other Early Career Full-time Onsite Texas Utah SmithRxBINGOOtherEarly CareerFull-timeOnsiteTexasUtahUnited StatesNo comp givenClosedSee listing 29 Jan 24

Head of Support Engineering OpenClosed This is a critical role within the Engineering organization leading and scaling our Support Engineering team. You will own and drive Tecton’s customer-facing support efforts to the next level to provide a phenomenal user experience.

Eh, It's Probably Fine Not yet rated Tecton Eh, It's Probably Fine Technical & Engineering Head of / Director Full-time California Washington New York TectonEh, It's Probably FineTechnical & EngineeringHead of / DirectorFull-timeCaliforniaWashingtonNew YorkUnited States$150k-$200kClosedRemoteSee listing 29 Jan 24

Patient Access Programs Operations Analyst OpenClosed After the first two poorly-edited job descriptions, it's just funny now.

BINGO Not yet rated SmithRx BINGO Other Early Career Full-time Onsite Texas Utah SmithRxBINGOOtherEarly CareerFull-timeOnsiteTexasUtahUnited StatesNo comp givenClosedSee listing 29 Jan 24

Customer Success Manager OpenClosed

BINGO Not yet rated VelocityEHS BINGO Success Mid-level Full-time United States Canada "Competitive" comp not given VelocityEHSBINGOSuccessMid-levelFull-timeUnited StatesCanada"Competitive" comp not givenClosedRemoteSee listing 29 Jan 24