Tagged

Success

Roles that involve proactively helping customers onboard to a product post-sale, and helping customers use the product to the greatest effect. Success assistance is usually offered via email, phone call, and/or video conference.

102 entries

Customer Success Manager OpenClosed Honestly, this job description is a mess. Repeated paragraphs and sections, overly business-speaky, and poorly edited and formatted.

BINGO Not yet rated Bolster BINGO Success Mid-level Full-time Hybrid California United States BolsterBINGOSuccessMid-levelFull-timeHybridCaliforniaUnited States$50k-$100kClosedSee listing 09 Jun 24

Vice President of Customer Success OpenClosed See Finout's Senior Technical Support Engineer role for red flags so red they're bleeding into this job description, too.

Seriously, Maybe Don't Not yet rated Finout Seriously, Maybe Don't Success Executive Full-time Onsite New York United States FinoutSeriously, Maybe Don'tSuccessExecutiveFull-timeOnsiteNew YorkUnited StatesClosed$300k+See listing 09 Jun 24

Director, Client Success OpenClosed The company sounds fine and they have a solid Careers page. However, based on the job description, it's not totally clear why this is a Director-level role, and some of the job duties don't fit with a Success role.

Tread Carefully Not yet rated Atropos Health Tread Carefully Success Head of / Director Full-time United States $150k-$200k Closed Atropos HealthTread CarefullySuccessHead of / DirectorFull-timeUnited States$150k-$200kClosedRemoteSee listing 08 Jun 24

Customer Success Manager OpenClosed Seems great. Job description includes a lot of personality and both the JD and the Careers page are informative while showing a lot of positive culture signals.

Green Means Go Not yet rated Lumos Green Means Go Success Early Career Full-time United States Canada Mexico LumosGreen Means GoSuccessEarly CareerFull-timeUnited StatesCanadaMexicoSouth America$150k-$200kClosedRemoteSee listing 08 Jun 24

Member Engagement Specialist, CES OpenClosed I will say, "the ability to communicate effectively and persuasively is required" in a substance abuse disorder treatment environment made me pause (it sounds vaguely salesy, which is a little gross given the subject matter).

Tread Carefully Not yet rated Wayspring Tread Carefully Success Full-time Indiana United States No comp given Closed WayspringTread CarefullySuccessFull-timeIndianaUnited StatesNo comp givenClosedRemoteSee listing 08 Jun 24

Vet Clinic Implementation Manager OpenClosed Hey, this is exciting! I don't know if Vetcove read this Bad Job Bingo critique, but they've updated the title of this position to Vet Clinic Implementation Manager.

Tread Carefully Not yet rated Vetcove Tread Carefully Success Lead / Manager Full-time United States No comp given Closed VetcoveTread CarefullySuccessLead / ManagerFull-timeUnited StatesNo comp givenClosedGhost Job?RemoteSee listing 01 Jun 24

Senior Customer Success Manager, Enterprise Accounts OpenClosed Well-defined (and compensated) role and the company calls out in the JD how much they value their Success team. Obviously depends on how they actually treat the team, but it's nice to see.

Eh, It's Probably Fine Not yet rated Forter Eh, It's Probably Fine Success Senior Full-time Onsite Colorado United States ForterEh, It's Probably FineSuccessSeniorFull-timeOnsiteColoradoUnited States$100k-$150kClosedSee listing 12 Mar 24

Customer Onboarding Specialist OpenClosed OY WITH THE POODLES ALREADY.

Eh, It's Probably Fine Not yet rated Guideline Eh, It's Probably Fine Success Mid-level Full-time Colorado Florida Maine GuidelineEh, It's Probably FineSuccessMid-levelFull-timeColoradoFloridaMaineMarylandMassachusettsNorth CarolinaTexasWashingtonUnited States$50k-$100kClosedRemoteSee listing 12 Mar 24

Manager, Customer Success (East Coast) OpenClosed Other than the casual ableism, this is a straightforward management role with a good compensation package.

Eh, It's Probably Fine Not yet rated Guideline Eh, It's Probably Fine Success Lead / Manager Full-time Florida Maine Maryland GuidelineEh, It's Probably FineSuccessLead / ManagerFull-timeFloridaMaineMarylandMassachusettsNew YorkNorth CarolinaTexasUnited States$100k-$150kClosedRemoteSee listing 12 Mar 24

VP of Customer Success OpenClosed Maybe they should have had Siena review this job listing before they posted it.

Tread Carefully Not yet rated Siena Tread Carefully Success Executive Full-time New York California North Carolina SienaTread CarefullySuccessExecutiveFull-timeNew YorkCaliforniaNorth CarolinaPennsylvaniaUnited StatesOntarioCanadaUnited KingdomIreland"Competitive" comp not givenClosedRemoteSee listing 12 Mar 24

Director of Customer Success OpenClosed But I thought this is what Siena was for? Are you saying you need humans to support humans? Real food for thought.

Tread Carefully Not yet rated Siena Tread Carefully Success Head of / Director Full-time New York California Massachusetts SienaTread CarefullySuccessHead of / DirectorFull-timeNew YorkCaliforniaMassachusettsTexasNorth CarolinaPennsylvaniaUnited StatesOntarioCanadaUnited KingdomIreland"Competitive" comp not givenClosedRemoteSee listing 12 Mar 24

Customer Success Manager OpenClosed Boy this job opening sure sounds like Support! But nah, can't be, they have their AI for that!

Tread Carefully Not yet rated Siena Tread Carefully Success Mid-level Full-time Texas Massachusetts North Carolina SienaTread CarefullySuccessMid-levelFull-timeTexasMassachusettsNorth CarolinaFloridaNew YorkCaliforniaUnited StatesOntarioCanada"Competitive" comp not givenClosedRemoteSee listing 12 Mar 24

Senior Manager, Strategic Customer Success OpenClosed So...this role is a Senior Manager, Strategic Customer Success managing Senior Customer Success Managers collaborating with Account Managers, Managing Directors and Customer Success Managers. Who's on first?

Tread Carefully Not yet rated monday.com Tread Carefully Success Lead / Manager Full-time Hybrid New York United States monday.comTread CarefullySuccessLead / ManagerFull-timeHybridNew YorkUnited States$150k-$200kClosedSee listing 11 Mar 24

Enterprise Customer Success Manager OpenClosed For a hybrid role in NYC, that seems like a low salary range. And there's a *new* two-for-one! Amazing, monday.com over here disrupting corporate red flags, love it.

Tread Carefully Not yet rated monday.com Tread Carefully Success Mid-level Full-time Hybrid New York United States monday.comTread CarefullySuccessMid-levelFull-timeHybridNew YorkUnited States$100k-$150kClosedSee listing 11 Mar 24

Director of Customer Success, Mid Market OpenClosed Ehhhhh. Look. Most people want to do the very best they can, and yes, overachieve. But I am immediately suspicious of any company that wants to codify an employee doing more than what they're being paid for.

Tread Carefully Not yet rated monday.com Tread Carefully Success Head of / Director Full-time Hybrid New York United States monday.comTread CarefullySuccessHead of / DirectorFull-timeHybridNew YorkUnited States$200k-$250kClosedSee listing 11 Mar 24

Customer Success Intern (Summer 2024) OpenClosed Same concerns as with the Support Intern position – no indication of what the pay is or even if the internship is paid at all.

Tread Carefully Not yet rated Okta Tread Carefully Success Internship Full-time United States No comp given Closed OktaTread CarefullySuccessInternshipFull-timeUnited StatesNo comp givenClosedRemoteSee listing 11 Mar 24

Implementation Product Specialist - Fire Documentation/ePCR - Canada OpenClosed As with the Director of Support role, no comp given, no mention of benefits anywhere.

Tread Carefully Not yet rated First Due Tread Carefully Success Early Career Full-time Canada No comp given Closed First DueTread CarefullySuccessEarly CareerFull-timeCanadaNo comp givenClosedRemoteSee listing 11 Mar 24

Customer Success Specialist OpenClosed I was worried about doing this one, because I'm such a fan of the product, but Scribe's Careers page is really well done and the job description is mostly fine.

Eh, It's Probably Fine Not yet rated Eh, It's Probably Fine Success Early Career Mid-level Full-time California United States $50k-$100k Eh, It's Probably FineSuccessEarly CareerMid-levelFull-timeCaliforniaUnited States$50k-$100kClosedRemoteScribeSee listing 29 Feb 24

Customer Success and Solutions Engineer OpenClosed I can't tell if the person who wrote this isn't fluent in English (which I'm not criticizing) or if it was written by AI and really poorly edited (which I am criticizing).

Eh, It's Probably Fine Not yet rated Zededa Eh, It's Probably Fine Success Mid-level Full-time Onsite California United States ZededaEh, It's Probably FineSuccessMid-levelFull-timeOnsiteCaliforniaUnited StatesNo comp givenClosedSee listing 19 Feb 24

Senior Customer Success Manager OpenClosed I'm gonna be honest: parts of this job description read to me like the unfiltered ramblings of a 40-something divorced white woman who's just discovered hot yoga.

BINGO Not yet rated Journey BINGO Success Senior Full-time United States $100k-$150k Closed JourneyBINGOSuccessSeniorFull-timeUnited States$100k-$150kClosedRemoteSee listing 15 Feb 24

Principal Customer Success Manager OpenClosed Now I'm drinking because it feels like I'm having a wake for whomever they convince to take this job.

Seriously, Maybe Don't Not yet rated Certificial Seriously, Maybe Don't Success Senior Full-time IT IS A MYSTERY I DON'T EVEN THINK THEY KNOW Closed CertificialSeriously, Maybe Don'tSuccessSeniorFull-timeIT IS A MYSTERYI DON'T EVEN THINK THEY KNOWClosedRemoteSee listing 15 Feb 24

Senior Customer Success Manager OpenClosed Other than the product being a dystopian nightmare and the fact that "View Open Positions" just directs back to LinkedIn, the job itself is okay. There's a misalignment between the duties of the role and the job title, and the salary is oddly wide. I think this goes firmly in Tread Carefully.

Tread Carefully Not yet rated Skopenow Tread Carefully Success Senior Full-time United States US Eastern time zones $100k-$150k SkopenowTread CarefullySuccessSeniorFull-timeUnited StatesUS Eastern time zones$100k-$150kClosedRemoteSee listing 15 Feb 24

Customer Success Manager OpenClosed This job description (JD) is 2-3 times longer than the Director of Customer Success JD, despite the role supposedly being much less senior. It's just weird.

BINGO Not yet rated Level Access BINGO Success Mid-level Full-time United States "Competitive" comp not given Closed Level AccessBINGOSuccessMid-levelFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 15 Feb 24

Director of Customer Success OpenClosed I had high hopes for this one, but the "energy" verbiage, the positivity stuff, calling health and dental a "perk" instead of the very important benefits you offer your employees in exchange for their labor...it leaves a bad taste in the mouth, you know?

BINGO Not yet rated Level Access BINGO Success Head of / Director Full-time United States "Competitive" comp not given Closed Level AccessBINGOSuccessHead of / DirectorFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 15 Feb 24

Customer Success Manager OpenClosed It's a neat, actually useful product, but there are some definite red flags in the job description, so I advise caution and strategic questions if you end up interviewing.

Tread Carefully Not yet rated Verve Motion Tread Carefully Success Mid-level Full-time Onsite California United States Verve MotionTread CarefullySuccessMid-levelFull-timeOnsiteCaliforniaUnited StatesTravel Required"Competitive" comp not givenClosedSee listing 13 Feb 24

Senior Associate, Onboarding Operations OpenClosed

Tread Carefully Not yet rated Airwallex Tread Carefully Success Senior Full-time United States "Competitive" comp not given Closed AirwallexTread CarefullySuccessSeniorFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 06 Feb 24

Enterprise Customer Success Manager OpenClosed For the most part, the job description is well-written and honest, but no salary transparency means that this job goes into Tread Carefully.

Tread Carefully Not yet rated Canva Tread Carefully Success Mid-level Full-time Onsite Texas United States CanvaTread CarefullySuccessMid-levelFull-timeOnsiteTexasUnited StatesNo comp givenClosedSee listing 04 Feb 24

Customer Success Specialist OpenClosed Not clear if it's US-Remote or Remote-Worldwide. Misalignment between duties/requirements and title/seniority. No mention of benefits anywhere that I can find, and application asks for desired pay.

BINGO Not yet rated QS Quacquarelli Symonds BINGO Success Mid-level Full-time No comp given Closed Remote QS Quacquarelli SymondsBINGOSuccessMid-levelFull-timeNo comp givenClosedRemoteSee listing 03 Feb 24

Customer Success Manager OpenClosed Strangely wide salary range; based on the Qualifications section, this is not an entry-level role.

Eh, It's Probably Fine Not yet rated MongoDB Eh, It's Probably Fine Success Mid-level Full-time Onsite Texas United States MongoDBEh, It's Probably FineSuccessMid-levelFull-timeOnsiteTexasUnited States$50k-$100kClosedSee listing 03 Feb 24

Customer Success Manager OpenClosed

BINGO Not yet rated VelocityEHS BINGO Success Mid-level Full-time United States Canada "Competitive" comp not given VelocityEHSBINGOSuccessMid-levelFull-timeUnited StatesCanada"Competitive" comp not givenClosedRemoteSee listing 29 Jan 24

Customer Success Manager, Public Sector OpenClosed Y'all, the Company Careers page BINGOed before I even got to the job description, which actually looks fairly normal (if only available on LinkedIn). Not that I think y'all are doing this, but if anyone is, this is a really good example of why you can't just apply to a role based off a job listing.

BINGO Not yet rated Tadaweb BINGO Success Mid-level Full-time United States "Competitive" comp not given Closed TadawebBINGOSuccessMid-levelFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 29 Jan 24

Senior Client Success Manager OpenClosed That's a suspiciously wide salary range. Also, the "ensure 100% client retention with high client satisfaction (9/10+ NPS scores)" made me do a double-take.

Tread Carefully Not yet rated Hinge Health Tread Carefully Success Senior Full-time United States $100k-$150k Closed Hinge HealthTread CarefullySuccessSeniorFull-timeUnited States$100k-$150kClosedRemoteSee listing 29 Jan 24

Customer Success & Transformation Manager OpenClosed Listen this is nonsense but they're hiring a ton so just go to their website I'm gonna lay down on the floor for a minute

Seriously, Maybe Don't Not yet rated AiDash Seriously, Maybe Don't Success Mid-level Full-time United States United Kingdom No comp given AiDashSeriously, Maybe Don'tSuccessMid-levelFull-timeUnited StatesUnited KingdomNo comp givenClosedRemoteSee listing 29 Jan 24

Supervisor, Customer Success OpenClosed Basically a can of Chock Full O' Nopes.

BINGO Not yet rated SOCi BINGO Success Lead / Manager Full-time United States No comp given Closed SOCiBINGOSuccessLead / ManagerFull-timeUnited StatesNo comp givenClosedRemoteSee listing 29 Jan 24

Senior Customer Success Manager OpenClosed OH WOW, WHERE TO START.

Seriously, Maybe Don't Not yet rated Seriously, Maybe Don't Success Mid-level Full-time US Eastern time zones United States Europe $50k-$100k Seriously, Maybe Don'tSuccessMid-levelFull-timeUS Eastern time zonesUnited StatesEurope$50k-$100kClosedRemoteElevenLabsSee listing 29 Jan 24

Senior Manager, Customer Success Management OpenClosed Suspiciously wide salary range.

Eh, It's Probably Fine Not yet rated GitHub Eh, It's Probably Fine Success Lead / Manager Full-time United States $150k-$200k Closed GitHubEh, It's Probably FineSuccessLead / ManagerFull-timeUnited States$150k-$200kClosedRemoteSee listing 29 Jan 24

Manager, Customer Success Systems OpenClosed

Eh, It's Probably Fine Not yet rated Samsara Eh, It's Probably Fine Success Lead / Manager Full-time United States $200k-$250k Closed SamsaraEh, It's Probably FineSuccessLead / ManagerFull-timeUnited States$200k-$250kClosedRemoteSee listing 29 Jan 24

Director of Customer Success USA OpenClosed Doesn't mention benefits anywhere in the job description or the Join Us page.

Tread Carefully Not yet rated run:ai Tread Carefully Success Head of / Director Full-time United States No comp given Closed run:aiTread CarefullySuccessHead of / DirectorFull-timeUnited StatesNo comp givenClosedRemoteSee listing 21 Jan 24

Director of Customer Success OpenClosed I'll give Mosiac props on owning their job descriptions – I definitely think a person wrote this.

BINGO Not yet rated Mosaic BINGO Success Head of / Director Full-time Onsite New York "Competitive" comp not given MosaicBINGOSuccessHead of / DirectorFull-timeOnsiteNew York"Competitive" comp not givenClosedSee listing 21 Jan 24

Senior Customer Success Manager OpenClosed Candidates should have a strong attention to detail, but the company can't consistently capitalize its own name. Okay!

BINGO Not yet rated run:ai BINGO Success Senior Full-time United States No comp given Closed run:aiBINGOSuccessSeniorFull-timeUnited StatesNo comp givenClosedRemoteSee listing 21 Jan 24

Customer Solutions Consultant OpenClosed So much casual (and occasionally weirdly aggressive) ableism in this job listing. Also, the video on their careers page is 1) a product sales pitch, and 2) all dudes. Is the entire leadership team just dudes?

BINGO Not yet rated Spiff BINGO Success Mid-level Full-time United States $50k-$100k Closed SpiffBINGOSuccessMid-levelFull-timeUnited States$50k-$100kClosedRemoteSee listing 20 Jan 24

Customer Success Operations Associate OpenClosed Same deal as with the Customer Success Manager – it's almost the exact same listing, including the degree requirements/GPA question, which seems like even more of a red flag.

BINGO Not yet rated PerformYard BINGO Success Early Career Full-time Virginia United States No comp given PerformYardBINGOSuccessEarly CareerFull-timeVirginiaUnited StatesNo comp givenClosedRemoteSee listing 19 Jan 24

Principal Customer Success Manager OpenClosed There's an identical role open for San Francisco on Checkr's Jobs page.

Eh, It's Probably Fine Not yet rated Checkr Eh, It's Probably Fine Success Senior Full-time Hybrid Colorado United States CheckrEh, It's Probably FineSuccessSeniorFull-timeHybridColoradoUnited States$150k-$200kClosedSee listing 19 Jan 24

Customer Success Manager OpenClosed Quora says they value diversity and want individuals of all backgrounds to apply but then they disadvantage those folks in salary negotiations by not volunteering even a base comp. Let's stop letting companies get away with this empty, spineless talk, huh?

Tread Carefully Not yet rated Quora Tread Carefully Success Mid-level Full-time Ireland No comp given Closed QuoraTread CarefullySuccessMid-levelFull-timeIrelandNo comp givenClosedRemoteSee listing 19 Jan 24

Enterprise Customer Success Manager OpenClosed Overall, I like this company's approach to job descriptions. Of the few I've read, all were carefully and thoughtfully written, focusing on the skills and qualities needed for a candidate to be successful without being obnoxious.

Eh, It's Probably Fine Not yet rated hyperexponential Eh, It's Probably Fine Success Mid-level Full-time Hybrid United Kingdom "Competitive" comp not given hyperexponentialEh, It's Probably FineSuccessMid-levelFull-timeHybridUnited Kingdom"Competitive" comp not givenClosedSee listing 19 Jan 24

Customer Success Manager OpenClosed I waffled on where this one should go (BINGO or Seriously, Maybe Don't). There's no Careers page, just a perfunctory EO statement at the bottom of their Jobs page along with a frankly alarming Values statement.

Multiple Positions OpenClosed Even aside from the problems in individual descriptions (of which there are plenty), having “Check out our open roles and see if you can make the cut” on your Careers page is an automatic Bingo for me, sorry not sorry.

BINGO Not yet rated ID.me BINGO Success Support Technical & Engineering Entry-level Early Career Mid-level ID.meBINGOSuccessSupportTechnical & EngineeringEntry-levelEarly CareerMid-levelLead / ManagerFull-timeOnsiteCaliforniaFloridaVirginiaUnited StatesClosedGhost Job?RemoteSee listing 16 Jan 24

Onboarding Specialist - Weekend Coverage (Contract) OpenClosed

Eh, It's Probably Fine Not yet rated Mercury Eh, It's Probably Fine Success Early Career Contract California New York Oregon MercuryEh, It's Probably FineSuccessEarly CareerContractCaliforniaNew YorkOregonUnited States$50k-$100kClosedSee listing 16 Jan 24

Onboarding Lead OpenClosed

Eh, It's Probably Fine Not yet rated Mercury Eh, It's Probably Fine Success Lead / Manager Full-time United States US Western time zones $100k-$150k MercuryEh, It's Probably FineSuccessLead / ManagerFull-timeUnited StatesUS Western time zones$100k-$150kClosedRemoteSee listing 16 Jan 24

Enterprise Customer Success Manager OpenClosed

BINGO Not yet rated Vero BINGO Success Mid-level Full-time United States $150k-$200k Closed VeroBINGOSuccessMid-levelFull-timeUnited States$150k-$200kClosedRemoteSee listing 16 Jan 24